PrestaShop Store Care & Maintenance Plan

Your PrestaShop store, monitored and handled

Store Care Plan is the plan most healthy stores actually want: continuous monitoring plus a real person who fixes the small things before they pile up. It keeps everything in Monitoring Plan — uptime, cron and core-health watching with alerts — and adds a monthly pool of 2 expert hours for the configuration, cache, cron and module work that otherwise sits in a backlog until it becomes an outage. It is the difference between knowing your cron broke and having it quietly repaired the same day. €490/month, billed monthly.

Who it is for

Any owner who wants peace of mind and a safe pair of hands without hiring a developer on retainer. It is the right fit when you do not have a steady stream of large projects, but you do have a constant trickle of small jobs — a module setting to change, a cache to clear properly, a cron to repair, a PHP notice flooding the log. Works on PrestaShop 1.6, 1.7, 8 and 9, single or multistore, on any host.

The watch and fix distinction

This is the line between Core and Monitor, and it is the whole point of the upgrade. Monitor tells you the cron broke; Core repairs it within the included hours. We do not just escalate an alert back to you — we triage it, fix what falls inside the monthly pool, and tell you honestly when a job is bigger than the hours allow so you can decide on overage or a separate quote. You get a person, not just a dashboard.

What the 2 hours actually cover

The hours are for genuine maintenance, not open-ended development. Typical work: configuration changes, safe cache and OPcache clears, cron repair, module settings and minor module conflicts, fixing obvious PHP errors and warnings, small template tweaks, and applying low-risk updates. The pool is 2 hours/month with no rollover, and we can flex up to a 6-hour cap in a heavy month; anything beyond is billed in 15-minute increments or quoted as a project. We log every minute so you always see where it went.

PrestaShop-native fixes, across every version you might run

The value of a maintenance pool is only as good as the hands using it, and PrestaShop maintenance has its own traps. A “clear the cache” request is not the same on PrestaShop 1.6 as on a Symfony-based 9.x back office, where raw-deleting the admin container can take the back office down. A module conflict throwing a 500 on one controller often traces to an autoloader skew or a hook that another module hijacked. We fix these the right way for your exact version — 1.6, 1.7, 8 or 9, single or multistore — because we build and maintain modules across all of them and run a PrestaShop store ourselves. You are not paying for someone learning the platform on your time.

What we deliberately do NOT do here

Store Care Plan is maintenance, not a disguised dev shop. Building a new feature, a custom module, a theme migration, a full performance or security remediation, or incident cleanup after a compromise are scoped separately — we will tell you the moment a request crosses that line rather than quietly burning your hours on something that needs a real project. That honesty is what keeps the relationship working: you always know whether you are getting maintenance or a build, and your monthly hours are never silently consumed by something that should have been a quote.

Where it fits

Core is the operational backbone of the range, and the right floor for most stores that want things actually handled rather than just watched. Bolt on SEO Care Plan for monthly organic-health accountability or Growth Care Plan for tracking, feed and ads hygiene — both are specialist plans that layer on top of Core rather than replace it. Or get all three under one accountable team, with a single priority list and a quarterly strategic review, in Complete Care Plan. A one-off audit (SEO, performance, security) is a sensible first step if there is a backlog to clear before monthly care begins. See the full range under Expert Services.