LiveChat Integration: setup and help

On older PrestaShop versions, use the equivalent module installation page. Open this module through Configure whenever you need to return to its settings.

Show on Pages offers All Pages, Product Pages Only, Category Pages Only, and Checkout Pages Only. Checkout matches cart, order, order-opc, orderopc, and checkout. Show on Mobile uses PrestaShop’s device detection. Fallback Delay (seconds) is the passive maximum wait, not a delay added after interaction.

Changed connection values are validated before settings are saved. Invalid changes preserve the previous configuration. The storefront guard requires a non-empty value; it does not repeat format validation for legacy stored values.

Copy the number assigned to window.__lc.license in your LiveChat widget installation code. A checkout-only example uses License ID 12345678, Show on Pages Checkout Pages Only, Show on Mobile No, and Fallback Delay (seconds) 5. A first interaction still starts loading before the five-second fallback. For a specific team, enter Group ID 2.

Your theme must call displayBeforeBodyClosingTag. The module renders only when enabled, the connection value is non-empty, and the mobile and page rules allow it. The shared loader holds the widget until scroll, click, touch, key press, or the fallback timer. JavaScript is required.

The widget loads https://cdn.livechatinc.com/tracking.js. It sets window.__lc.license and optionally window.__lc.group. When customer identification is enabled, it sets window.__lc.visitor with name and email. Visitors without JavaScript do not see the fallback chat link.

Test once as a guest and once as a logged-in customer. With Pass Customer Data enabled, verify the logged-in name and email in LiveChat. This option does not send cart contents, order details, or guest identity. Configure widget appearance, agents, availability, greetings, automations, and reports in LiveChat. You need an account with the provider; account billing and service availability are outside the module.

For a theme-level template change, use:

themes/your-theme/modules/mprlivechatintegration/views/templates/hook/displayBeforeBodyClosingTag.tpl

• If no widget appears, check the enable switch, connection value, page rule, mobile rule, and theme hook. Trigger an interaction or wait for the fallback.
• If saving fails, copy only the identifier and use the format listed in the settings table.
• If a script request fails, inspect the browser network log for a blocked provider URL and check your content security or script blocking setup.
• If identification is missing, confirm the customer is logged in and Pass Customer Data is enabled.
• Configure any required consent gating in your shop’s consent integration. This module does not add a consent screen or privacy text.

Use the module’s Integrity page for required-configuration and hook checks. License, Support, and Update are available as maintenance pages.

Turn off Enable LiveChat and save to retain the connection settings. The main form still requires the connection identifier. You can also disable the module from the module list.

Uninstall through the module manager to remove the module configuration and admin menu entries. This does not cancel your provider account or remove its conversation history.