Policies & Terms Policy

Refund Policy for Module Purchases

The 30-day module test guarantee: refund eligibility, exclusions, and the return process for digital PrestaShop products.

At mypresta.rocks, all modules come with a 30-day test period. This page explains how refunds work for digital products.

1. Nature of Digital Goods

Our modules and themes are virtual, non-tangible, and non-returnable items. Once downloaded, they cannot be physically returned. Each module has one 30-day evaluation window. Request a refund within it and receive a full refund.

2. Thirty (30) Day Evaluation Window

  • Evaluation Window: Each module has one thirty (30) calendar day window from purchase, or from the demo if used first. Demo days count towards the same window: 29 demo days leave 1 day after purchase.
  • Request Timeline: Within this 30-day window, if You determine that the product does not meet your requirements or that you need a refund, you must initiate a written request (via email or our contact form) before the end of the thirtieth day.
  • Obligation Upon Return: If a refund is granted, you must immediately uninstall the module and remove it physically from all servers or development environments. The module’s license is then revoked, and You forfeit further rights to use or update it.

3. Exclusions & Valid Refund Grounds

  • Refund Within the Window: Request a refund within the module's single 30-day evaluation window and receive a full refund; a defect or missing feature is not required. We may offer to fix or update the product, but you decide whether to accept that offer or receive a full refund within the window.
  • Technical Remediation Option: Troubleshooting is optional and is not a precondition for a full refund requested within the window. Often, minor adjustments or clarifications fix the problem, ensuring you can continue using the module.
  • Outside the 30-Day Window: A refund is possible only for a defect in the module's core function that we cannot fix.

4. Reasons for Non-Refund After the Evaluation Window

Below are examples of situations where a refund request is not accepted if the 30-day test period has already lapsed:

  • Change of Mind: You decide you no longer want or need the module for personal, strategic, or business reasons unrelated to a technical fault.
  • Inability to Configure: Despite comprehensive documentation and offered assistance, you are unable or unwilling to complete required setup steps.
  • Mismatched Expectations: The module doesn’t fulfill certain unique goals not stated in the product description, or you discover another module you prefer.
  • Customization Requests: You desire custom features, layout changes, or code modifications beyond the standard module specifications.
  • Third-Party Conflicts: Another module or plugin does not comply with PrestaShop’s coding standards, causing conflicts that cannot be attributed to ours.
  • Heavily Altered Store Environment: Core PrestaShop files are modified, or you use a theme that significantly diverges from standard PrestaShop structures, preventing normal module functionality.
  • Lack of Collaboration: You refuse to provide us with requested details, logs, or temporary access to investigate issues.
  • Connection/Network Constraints: Our support or code cannot reach your store due to firewalls, IP blocks, or restricted environments preventing essential debugging.

5. Process for Refund Requests

To initiate a refund request during the valid test period, please email us at info@mypresta.rocks with the following details:

  • Your order reference or invoice number
  • Optional, if you want troubleshooting: your PrestaShop version, server configuration, and an issue description with screenshots or logs. These are not required for a refund requested within the window.

We aim to respond within one business day. Refund requests within the window receive a full refund; we may offer a fix, but you decide.

6. Our Obligations

  • Fair Assessment: We commit to examining whether the module’s functionality matches the features described on its product page. Within the evaluation window, we issue a full refund on request; accepting a proposed fix is your choice. After the window, a refund is possible only for a core-function defect we cannot fix.
  • Support Collaboration: Our team is prepared to guide you in diagnosing potential conflicts or misconfigurations, as outlined in our Support Policy. A full refund requested within the window does not depend on troubleshooting. After the window, a refund is possible only for a core-function defect we cannot fix.
  • Continuous Improvement: We value user feedback and may roll out updates to handle edge cases, environment differences, or improvements that further align the product with its stated features.

7. No Liability for Store-Wide Damages

While we do our best to confirm compatibility and stable performance in standard PrestaShop environments, each store’s ecosystem can contain unique customizations. We cannot be held liable for damage caused by modules in your shop, including lost sales, data corruption, or downtime; we are responsible only for our paid installation and configuration service. Always back up your store before adding or removing third-party modules.

8. Contact & Final Provisions

Questions about refunds, testing procedures, or any other aspect of this policy? Feel free to reach out:

By purchasing and installing our modules, you acknowledge and agree to this Refund Policy. This policy may be amended at any time to reflect changes in legal requirements or our internal procedures, in which case we will post an updated version on our website.

Before Requesting a Refund

Many issues can be resolved quickly with our support team. Before requesting a refund, consider reaching out:

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