LiveChat Integration

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LiveChat Integration

Connect LiveChat to Your PrestaShop Store for Professional Real-Time Support

€49.00

Tax included

LiveChat — Enterprise-Grade Customer Support for PrestaShop

Integrate LiveChat.com — the industry-leading customer support platform used by over 37,000 companies — directly into your PrestaShop store. LiveChat delivers enterprise-grade features including intelligent chat routing, built-in ticketing, comprehensive analytics, and 200+ integrations.

Intelligent chat routing — automatically assign chats to the right agent based on skills, availability, and customer data
Built-in ticketing system — convert chat conversations into support tickets when issues need follow-up
Real-time analytics — monitor chat volume, response times, customer satisfaction, and agent performance
200+ integrations — connect with Salesforce, HubSpot, Shopify, Zendesk, Slack, and more
AI-powered suggestions — agents receive response suggestions based on conversation context
Customer identification — module passes PrestaShop customer data to LiveChat automatically
Mobile apps — respond to customers from iOS and Android apps when away from desktop
PrestaShop 1.7 – 9.x — seamless installation and configuration

LiveChat is the gold standard for online customer support. If you are serious about customer experience and want a platform that scales from 1 agent to 100+, this is the integration you need.

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What Is LiveChat for PrestaShop?

LiveChat.com is one of the most established and trusted customer support platforms in the world, powering real-time communication for over 37,000 companies including PayPal, Adobe, Mercedes-Benz, and McDonald's. This module brings LiveChat's full feature set to your PrestaShop store with a simple installation process — enter your LiveChat license number and the widget appears on your storefront, ready to connect visitors with your support team.

Unlike simpler chat widgets, LiveChat is a complete customer communication platform. It combines live chat, a ticketing system, chat routing, canned responses, customer intelligence, and deep analytics into a single unified interface. Your agents get a powerful desktop or web application where they can manage multiple concurrent conversations efficiently, while your customers get a beautiful, responsive chat widget.

LiveChat Platform Capabilities

Chat routing & distribution — automatically route incoming chats to the right department or agent based on the page the customer is on, their language, their previous interactions, or custom rules you define
Ticketing system — when a chat cannot be resolved immediately, convert it to a ticket with full conversation history. Tickets are managed in the same interface, with SLAs, priorities, and assignment.
Canned responses & shortcuts — build a library of pre-written responses that agents can insert with keyboard shortcuts, ensuring consistent, fast replies
Sneak peek — see what the customer is typing before they send the message, giving agents extra seconds to prepare a response
Chat transfer — seamlessly transfer a conversation to another agent or department with full context preserved
Chat supervisor mode — managers can monitor active conversations in real time and whisper suggestions to agents
File sharing — exchange files, images, and documents directly within the chat
Chat ratings — customers rate their experience after each conversation, providing actionable feedback
Rich messages — send product cards, carousels, buttons, and quick replies for interactive conversations

Analytics & Reporting

LiveChat provides the most comprehensive analytics of any live chat platform:

Chat reports — total chats, missed chats, chat duration, first response time, customer satisfaction scores
Agent reports — individual performance metrics, utilization rates, response times, and satisfaction scores
Queue reports — queue wait times, abandonment rates, and peak hours analysis
Sales tracker — attribute revenue to chat interactions. See exactly how much revenue each agent generates.
Goal tracking — define custom goals (e.g., checkout completion, signup) and track how chat influences them
Data export — export all reports to CSV or connect to your BI tool via API

PrestaShop Integration

This module provides a clean, optimized integration between PrestaShop and the LiveChat platform:

One-field setup: Enter your LiveChat license number (found in LiveChat dashboard under Settings)
Automatic customer data sync: The module detects logged-in PrestaShop customers and passes their name, email, and customer group to LiveChat, so agents see who they are talking to before the first message
Cart data passthrough: Optionally pass current cart contents and value to the LiveChat custom variables, giving agents full context about what the customer is considering
Async widget loading: The LiveChat widget loads asynchronously from LiveChat's CDN with no render-blocking impact
Hook-based injection: Uses displayFooter / displayBeforeBodyClosingTag for maximum theme compatibility
Multistore support: Configure different LiveChat licenses per shop for segmented support teams

Conversion Impact

LiveChat's own research across 37,000+ customers reveals compelling conversion data:

Customers who chat are 2.8x more likely to buy than those who do not
Average order value increases by 25% when a chat interaction occurs during the shopping session
82% of customers who chat report being satisfied with the experience
Proactive chat invitations generate 4x more engagement than passive "click to chat" buttons
First response time under 30 seconds produces the highest customer satisfaction scores

The platform's built-in sales tracker lets you measure this impact directly — attribute revenue to specific chat conversations and calculate each agent's ROI.

Technical Details

Compatibility: PrestaShop 1.7.0 through 9.x
PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
Widget performance: Async loading from LiveChat CDN. No server-side processing. Widget size ~45KB gzipped (loaded once, then cached).
LiveChat pricing: Starts at $20/agent/month (Starter). Business plan at $59/agent/month includes advanced routing, work scheduler, and staffing prediction.
API access: Full REST API for custom integrations, webhooks for real-time event processing
Security: 256-bit SSL encryption, SOC 2 certified, GDPR compliant, credit card masking

Why is this module unique?

Integrates the most mature and feature-rich live chat platform available (37,000+ companies trust it)
Automatic PrestaShop customer identification — agents see customer data instantly without asking
Optional cart data passthrough gives agents full shopping context for better recommendations
Built-in sales attribution — measure the exact revenue generated by your chat team
Enterprise-grade routing, ticketing, and analytics that scale from 1 agent to 100+
200+ integrations connect LiveChat to your existing CRM, helpdesk, and marketing stack

Use Cases

High-ticket ecommerce — furniture, electronics, jewelry stores where a single saved sale can cover months of LiveChat costs
Multi-department stores — route pre-sales questions to sales agents and post-purchase issues to support agents automatically
International stores — assign agents by language and route customers to native speakers
B2B ecommerce — complex product configurations and bulk ordering that benefit from real-time expert guidance
Subscription businesses — reduce churn by proactively engaging customers showing signs of leaving
High-volume stores — handle thousands of concurrent chats with queue management and chatbot pre-qualification

Reference

mprlivechatintegration
In stock

999 Items

PrestaShop Compatibility

PS 1.6 – 9.x
Pricing Model

One-time Purchase
Module Type

Front-office
GDPR Relevant

Yes
Business Goal

Customer Communication
External Account Needed

Yes
Module Complexity

Lightweight Widget
Customer Journey Stage

Engage Shoppers
Works With Platform

Chat & Messaging