Teams Chat Integration: setup and help

On older PrestaShop versions, use the equivalent module installation page. Open this module through Configure whenever you need to return to its settings.

Skype retired on 5 May 2025. This release replaces the legacy Skype widget with Teams Chat Integration, using a Microsoft Teams Free invitation link. The module identifier remains mprskypechatintegration. See Microsoft’s Skype retirement notice.

This version has no Pre-filled Message field or message processing in its storefront hook.

The configuration page provides a test link after you save an invitation link. Every main-form save checks the link's format, including unchanged values. A rejected edit keeps the previous configuration.

The current configuration section is Teams Connection. The main form, readiness notice and storefront use the same format check: https://teams.live.com/l/invite/<code>, optionally followed by ?v=<value>. The code and optional value contain only letters, numbers, hyphens and underscores.

You can translate Button Text and Tooltip Text using the form language controls. An empty translation follows the default language. Use Save after editing.

Checkout Pages Only matches cart, order, order-opc, orderopc, and checkout. Other checkout modules can use different controller names. The fallback wait starts on the page. It is not an additional delay after an interaction.

Your theme must render displayHeader for the stylesheet and displayFooter on PrestaShop 1.6, or displayBeforeBodyClosingTag on 1.7 and later, for the widget. The module checks the enable switch, a valid Teams Free invitation link, the mobile rule and the page rule before returning output.

After the first interaction or fallback, you see a fixed button in the selected corner. Its link opens in a new tab with noopener noreferrer and uses this destination:

https://teams.live.com/l/invite/AbC123_-?v=1

Test one allowed page and one excluded page if you restrict page types. Test mobile visibility on a real device. If you use multiple languages, check the translated button text and tooltip.

For a text button on product pages, set Button Style to Bar with Text, Button Text to Ask us on Teams, Show on Pages to Product Pages Only, and Animation to none. You can choose Bottom Left when another widget uses the right corner.

If you need to move the widget above another fixed control, add a rule to your theme stylesheet:

#mprskype-widget.mprskype-bottom-right {
  bottom: 90px;
  right: 24px;
}

#mprskype-widget.mprskype-bar a span {
  font-size: 15px;
}

For a theme template override, use:

themes/your-theme/modules/mprskypechatintegration/views/templates/hook/displayBeforeBodyClosingTag.tpl

The template receives $mprskype with position, style, cta_text, color, size, margin, show_tooltip, tooltip, animation, and delay, plus link and the fallback accessible label. Keep changes in your theme so a module update does not overwrite them.

• If you see no button, check the enable switch, saved Teams invitation link, page rule, and mobile rule. Trigger an interaction or wait for the fallback.
• If an edit is rejected, copy the complete Teams Free invitation link in the format listed above.
• If the widget has no styling, check that your theme calls displayHeader and loads the module stylesheet.
• If the template never appears, check displayFooter on PrestaShop 1.6 or displayBeforeBodyClosingTag on 1.7 and later, and the module’s hook registration in the back office.
• If the button overlaps another control, change Position or Margin from Edge (px).
• If the button appears but the destination fails, test the saved invitation link and sign in to Teams if prompted.

After updating, paste a Teams Free invitation link and check your button text and tooltip. Previously saved contact details cannot be converted into a Teams invitation link.

Use the module’s Integrity page for setup and hook diagnostics. License, Support, and Update are maintenance pages rather than storefront appearance settings.

Turn off Enable Teams Chat and save to retain your configuration. The main form still requires a valid Teams Free invitation link when you save. You can also disable the module from the module list.

Use Uninstall in the module manager to remove the module configuration and its admin menu entries. Your external messaging account is not deleted.