Durchsuchen Sie bekannte Probleme und deren Lösungsstatus für alle Module.
When the missed purchase resender fires via cron, it generates a pseudo client ID (random digits + timestamp) because the original browser's _ga cookie is not available. This means resent purchases appear as separate sessions/users in GA4 reports.
Workaround: Enable User-ID tracking in the GA4 platform config. If the customer was logged in during purchase, the User-ID will link the server-side event to their existing user profile.
The add_shipping_info and add_payment_info events use a MutationObserver watching for .-current CSS classes on checkout step elements. Checkout modules that use different markup (one-page checkouts, custom step indicators) may not trigger these two events.
Workaround: Use Google Tag Manager to set up custom triggers for these events based on your checkout module's specific DOM changes. All other events (begin_checkout, purchase) work regardless of checkout module.
Email addresses containing a + character (e.g. user+shop@gmail.com) are rejected during guest checkout even though they are RFC-compliant.
Admin note: The regex pattern in the email validation needs updating. This is a quick fix scheduled for the next patch release.
The express checkout floating button gets pushed below the fold on mobile devices when the cart contains more than 5 line items. The button is there but requires scrolling past the order summary.
Admin note: CSS z-index and position:sticky conflict with the classic theme footer. Investigating a clean fix that works across all themes.
When TheCheckout by Prestasmart was installed alongside Checkout Revolution, both modules attempted to override the checkout page, causing a redirect loop or blank checkout. Customers using TheCheckout for their default checkout and Checkout Revolution for express buttons only were affected.
Resolution: Added TheCheckout detection — when TheCheckout is active, Checkout Revolution automatically defers the one page checkout override and only provides express checkout buttons on product pages, cart, and mini-cart. Both modules now coexist without conflicts.
Some customers report a white screen after being redirected back from PayPal. This happens when the session cookie expires during the payment flow.
Workaround: Clear browser cookies and retry. We are working on a permanent fix involving session persistence improvements.
Admin note: Confirmed on PS 8.1+ with PHP 8.2. Root cause identified — session handler race condition during async redirect.