PrestaShop Module FAQ
Find practical answers about PrestaShop module installation, checkout, SEO, updates, licensing and support, written by the team that builds the modules.
Browse by category
General questions about PrestaShop modules
This is the starting point if you're new to mypresta.rocks. It answers the practical questions merchants ask before and just after a purchase: how we work, what our modules can and can't do, how compatibility and support are handled, and how to know a module is right for your store. You'll find clear answers on testing a module before you commit, what happens if something doesn't work on your setup, theme and version compatibility, and how a single license maps to your stores. For deeper how-to and policy details, the other FAQ sections and our knowledge base go further.
Orders & Payments
Everything about buying from mypresta.rocks and what happens around payment. This section covers the methods we accept, how your payment data is handled, invoicing for private and business buyers, VAT, and how quickly you receive a module after checkout. You'll find answers on paying by card, PayPal, BLIK or bank transfer, getting a VAT invoice, what to do if a payment fails, and whether a purchase is one-time or recurring. If you want to see the checkout experience itself, that's our Checkout Revolution module.
Installation & Setup
Practical help to install a PrestaShop module and get it running in your store, even if you're not a developer. This section walks through uploading a module from the back office, activating it, the first configuration steps, and the access (like FTP) you may or may not need. It also covers the things that go wrong in real life: an upload that fails with "file too large", a blank white screen after install, a module that installs but doesn't show on the front end, and PHP version requirements. For deeper troubleshooting, our knowledge base guides go further.
Licensing & Updates
What your purchase actually includes and how it stays current over time. This section explains how a module license works at mypresta.rocks: its scope, how it maps to your domains and stores, and what your developer is allowed to change in the code. It also covers updates: how long you receive them and how you get them, what happens when the support period ends, transferring a license to a new domain, and re-downloading your modules if you lose account access. For the full terms, see our knowledge base .
SEO & Marketing
This topic gathers our most-asked questions about PrestaShop SEO and marketing modules, from structured data and schema markup to XML and HTML sitemaps, hreflang, canonical and noindex rules, alt tags, and analytics or Meta Pixel tracking. It's for merchants who want their store to be technically correct for search engines and measurable for marketing, without guesswork. You'll find practical answers on how each capability works, when it actually helps, and how our SEO modules sit alongside tools you may already use. Browse the questions below, or read our wider PrestaShop guides for the bigger picture.
Checkout & Sales
This topic covers the PrestaShop checkout and the sales tools around it, payment restrictions by customer group, currency or cart value, express checkout, estimated delivery and order cutoff times, scheduled discounts, and how specific prices differ from cart rules. It's for merchants deciding how to set up payment, pricing and delivery information so customers can finish an order with fewer doubts. You'll find clear answers on what each module does, when to choose one approach over another, and the common mistakes to avoid. Browse the questions below, or see Checkout Revolution for the checkout itself.
PrestaShop Tips
Practical PrestaShop know-how from running real shops: performance tuning, clearing the cache the right way, hosting and PHP choices, HTTPS and backups, child themes, hooks, and how edge caching like Cloudflare fits in. It's for merchants and developers who want their store to stay fast, stable and maintainable, and who'd rather follow tested advice than trial and error. You'll find straight answers on what matters, what to skip, and the mistakes that cost the most time. Browse the questions below, or read our longer PrestaShop guides for deeper walkthroughs.
Troubleshooting
This topic helps you diagnose and fix common PrestaShop problems: white screen after installing a module, 500 Internal Server Errors, settings that won't save, a broken .htaccess, CSS changes that don't appear, translations stuck in English, wrong hook positions, and images that break after a server move. It's for merchants and developers who need a clear next step when something stops working. Where to look, how to turn on debug mode, and how to tell a module conflict from a server issue. Browse the questions below, or start with our PrestaShop troubleshooting guide .
FAQs by PrestaShop module
Most helpful answers
Can performance debugging be limited?PrestaShop Tips1PrestaShop search index: why reindexing products fixes searchPrestaShop Tips1How do I clear PrestaShop cache properly?PrestaShop TipsHow do I enable debug mode in PrestaShop?TroubleshootingThe module shows "this module requires PHP X.Y". Can I still install it?Installation & SetupHow do I find out which PrestaShop version I am running?PrestaShop TipsHow do I find my PrestaShop admin panel URL?PrestaShop Tips
Also in our Knowledge Base
Browse Knowledge BaseMaking sure your shop emails arriveKnowledge BaseGuidesEssential Tools for PrestaShop DevelopmentKnowledge BaseGuidesThe SEO work PrestaShop will not do for youKnowledge BaseGuidesPrestaShop product feeds: Google Shopping, Facebook Catalog, and moreFAQSEO & MarketingPrestaShop search index: why reindexing products fixes searchFAQPrestaShop TipsCan I add hreflang and noindex rules to PrestaShop pages?FAQSEO & Marketing
Still have questions?
Can't find what you're looking for? Send us your question and we'll get back to you.