Add targeted Tawk.to live chat to PrestaShop with page targeting and delay control
Back-office settings: enable the widget, control mobile visibility and load delay
Page-type targeting: show the chat on all, product, category or checkout pages
The Tawk.to chat bubble on the storefront, ready for shoppers to start a conversation
An open Tawk.to conversation on a product page, answering shoppers before they leave
The Tawk.to live chat widget on mobile, with optional mobile visibility control
Add targeted Tawk.to live chat to PrestaShop with page targeting and delay control
Integrations & Data Export

Tawk.to Chat Integration

PrestaShop tawk.to chat module. Live support that arrives after the first shopper interaction, not before your content

Reviews
No reviews yet
Version
1.4.61
Improvements
358
Updated
PrestaShop
1.6 to 9
€69.00
Tax excluded
Partner price €55.20 Partner price for agencies Agencies with a partner account pay less on every module, depending on what they buy: 20% approved partner 25% from €1,000 a month 30% from €3,000 a month Average of the last 12 months, excl. VAT. Become a partner

Tawk.to Chat Integration assigns the right tawk.to conversation window to each customer in your PrestaShop store. Installation and two identifiers copied from the tawk.to dashboard get chat ready.

Tawk.to is a free chat service with unlimited agents, browser and mobile access, tickets and a knowledge base. Its dashboard shows visitor activity after chat loads; only optional extras cost money, paid separately to tawk.to.

You order rules by language, customer group, login status and page type, with the first match choosing the window and a default for everyone else. Phone visibility and loading delay have separate controls. Signed-in customers share their name and email unless you disable that setting.

A wholesale customer reaches the dedicated sales window while other visitors keep the support window intended for them.

Support
Additional Services
Professional Setup We fully configure the module to your needs: all options set, tested & verified within 1 business day. +€29.00
Visual Integration CSS & template adjustments to match your theme: includes cross-device verification and screenshot review. +€49.00
Request Quote
Share

In the box

  • Lifetime licence for one shop
  • 12 months of updates, security fixes free forever
  • 3 months of support by mypresta.rocks
  • PrestaShop 1.6 to 9

Recent changes

  • Maintenance release 1.4.61: refreshed shared admin and storefront components, the current licensing and update libraries, and stability and compatibility fixes.
Full changelog

What does Tawk.to Chat Integration do?

  • A separate tawk.to window for each rule, instead of one for the whole store
  • Combined conditions covering language, customer group, login status and page type
  • A fixed rule order where the first match wins and everyone else sees the default window
  • The signed-in customer’s name and email address in the conversation window
  • Chat starting after the customer’s first interaction, with an optional delay
  • Mobile hiding and a choice of the pages where chat appears

Tawk.to Chat Integration connects the store to tawk.to and controls which conversation window appears for each customer. Configuration takes place in the store dashboard, with a separate screen for rules.

The chat on mypresta.rocks runs through Tawk.to Chat Integration.

Illustration of a shop page with the chat conversation open beside the product

Which chat window does each customer see?

Each rule combines conditions and points to its own tawk.to window. The conditions cover store language, customer group, whether the customer is signed in, and page type: all pages, product pages, categories, or the cart and checkout.

In practice, the German storefront opens a window handled by a German speaker, a signed-in wholesale group reaches a dedicated window staffed by a sales representative, and a guest on a product page receives standard support. One tawk.to account handles all of this because every window has its own address in the service dashboard.

The rules are ordered, so the outcome is predictable: the first matching rule wins, and when none matches, the customer sees the default window from the module’s standard settings.

The Tawk.to Chat Integration configuration screen

Does the support team know who it is talking to?

When a customer is signed in, the module passes the person’s name and email address to the conversation window. This setting is enabled after installation, and one switch turns it off.

What happens next matters: the support team starts with the issue rather than establishing identity. For a returning customer or a wholesaler, that is the difference between a conversation and a procedure.

The Tawk.to Chat Integration licence and support screen

What does the tawk.to dashboard show?

Tawk.to is a service used in a browser or through a mobile app. The module ensures that the right window appears in the right place in the store.

The service dashboard shows who is currently in the store, the page each person is viewing, time spent there, visit number, IP address and country. This gives the team enough context to begin the conversation first. A visitor appears in the list after chat has loaded.

The account also includes tickets, so an issue does not disappear when a conversation closes, and a knowledge base where one answer covers a question that returns every week.

The Tawk.to Chat Integration settings screen

What is included with a tawk.to account?

A tawk.to account is free and has no limit on agents, so the entire support team works in chat. Tawk.to states that the service will remain free.

Optional extras are charged separately and are not required: tawk.to agents from one dollar per hour, a virtual assistant from seven and a half dollars per hour, and removal of the tawk.to logo from the chat window. These fees are paid directly to tawk.to and are unrelated to this module.

The Tawk.to Chat Integration installation check

How does the chat start while the first page view stays light?

The chat window loads only after the customer’s first action: scrolling, clicking, tapping, moving the mouse or pressing a key. An additional delay is set in seconds, and chat is hidden on phones when required.

As a result, the first opening of a product page downloads nothing from tawk.to servers, and a customer who leaves a slow page never reaches the point of asking a question.

Getting started is equally small: a tawk.to account supplies two identifiers, the property identifier and window identifier, which go into the module settings. Once saved, the chat is ready, while all placement and audience rules remain available for detailed control.

The Tawk.to Chat Integration update screen
  • Reference
    mprtawkchatintegration
  • Version
    1.4.61
  • Improvements
    358
  • Released
  • Updated
  • PrestaShop Compatibility
    PS 1.6 – 9.x
  • Pricing Model
    One-time Purchase
  • Module Type
    Front-office
  • GDPR Relevant
    Yes
  • Business Goal
    Customer Communication
  • External Account Needed
    Yes
  • Module Complexity
    Lightweight Widget
  • Customer Journey Stage
    Engage Shoppers
  • Works With Platform
    Chat & Messaging

What customers say about us

Company reviews
5.0 ★ ★ ★ ★ ★ (4 reviews)
Customer Reviews for PrestaShop Modules and Support

No product reviews yet

Be the first to share your experience with this product.

Write a Review

Quick start

  1. Upload and install the mprtawkchatintegration ZIP in Modules > Module Manager.
  2. Click Configure. In Tawk.to Configuration and Fallback Widget, leave Enable Tawk.to Chat set to Yes.
  3. Copy the two values from your Tawk.to embed URL into Fallback Property ID and Fallback Widget ID.
  4. Leave Fallback Widget Pages at All Pages, Show on Mobile at Yes, and Fallback Delay (seconds) at 0. Choose whether to enable Pass Customer Data.
  5. Click Save. Test the storefront in a separate visitor browser so the employee traffic exclusion does not hide chat.
  6. If MPR Cookies Revolution is enabled, allow the functional category for chat. Scroll, click, touch, press a key, or wait for the 10-second fallback.
  7. Open the chat and send a test message. Check it in Tawk.to, then test Hide chat and the footer Open chat control.

Requires PrestaShop 1.6 or later and PHP 7.1 or later.

Download PDF

Open the full help page

Loading tab content...
Loading tab content...
Loading tab content...
Loading tab content...
30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

Who builds and maintains this module

Built and maintained by David Miller and mypresta.rocks. David Miller has worked with PrestaShop since 2013, and the company behind this shop has been registered since 3 December 2018. Every module in this catalogue is our own work, so your questions to support reach the people who wrote the code. The changelog on this page lists every update with its date.

About us

More modules

Knowledge Base

Tawk.to Chat Integration adds live chat with visitor monitoring and automated triggers, and Knowledge Base publishes searchable, translatable articles. Visitors find answers on their own and chat when they need a person.

Support Revolution

Tawk.to Chat Integration handles real-time conversations, and Support Revolution handles cases that need follow-up as threaded tickets with departments and email notifications. Live help and tracked support in one shop.

Checkout Revolution

Tawk.to's triggers start conversations with hesitating visitors, and Checkout Revolution lets them buy right after with an express checkout from any page. Help at the right moment, then no friction to pay.

Back to top