Refund policy

At mypresta.rocks, we aim to provide modules that meet or exceed your expectations. However, we recognize that unforeseen issues or misunderstandings may arise. This Refund Policy sets forth the conditions under which we issue refunds, balancing the nature of our intangible digital products with our commitment to customer satisfaction.

1. Nature of Digital Goods

Our modules and themes are virtual, non-tangible, and non-returnable items. Once downloaded, they cannot be physically returned. As such, we generally do not offer refunds on digital products. Still, we understand that circumstances may require an exception, and thus we provide a structured “test period” that allows you to evaluate the module’s functionality.

2. Thirty (30) Day Guarantee Test Period

  • Initial Trial Window: From the date of purchase, You have thirty (30) calendar days to install, test, and evaluate the module in your store environment.
  • Request Timeline: Within this 30-day window, if You determine that the product does not meet your requirements or that you need a refund, you must initiate a written request (via email or our contact form) before the end of the thirtieth day.
  • Obligation Upon Return: If a refund is granted, you must immediately uninstall the module and remove it physically from all servers or development environments. The module’s license is then revoked, and You forfeit further rights to use or update it.

3. Exclusions & Valid Refund Grounds

  • Module Malfunction or Missing Features: If the module creates a critical conflict with your store, fails to operate as described, or lacks advertised features, you are entitled to request a refund within the 30-day period. We may first attempt to fix or update the product to resolve the issue.
  • Technical Remediation Option: Before issuing a refund, we reserve the right to troubleshoot any reported issue. Often, minor adjustments or clarifications fix the problem, ensuring you can continue using the module.
  • Outside the 30-Day Window: If you request a refund after the test period has expired, we typically cannot honor it, unless there is a demonstrable defect directly related to the module’s core functionality and documented to have existed during the test window without your awareness.

4. Reasons for Non-Refund After the Guarantee Period

Below are examples of situations where a refund request is not accepted if the 30-day test period has already lapsed:

  • Change of Mind: You decide you no longer want or need the module for personal, strategic, or business reasons unrelated to a technical fault.
  • Inability to Configure: Despite comprehensive documentation and offered assistance, you are unable or unwilling to complete required setup steps.
  • Mismatched Expectations: The module doesn’t fulfill certain unique goals not stated in the product description, or you discover another module you prefer.
  • Customization Requests: You desire custom features, layout changes, or code modifications beyond the standard module specifications.
  • Third-Party Conflicts: Another module or plugin does not comply with PrestaShop’s coding standards, causing conflicts that cannot be attributed to ours.
  • Heavily Altered Store Environment: Core PrestaShop files are modified, or you use a theme that significantly diverges from standard PrestaShop structures, preventing normal module functionality.
  • Lack of Collaboration: You refuse to provide us with requested details, logs, or temporary access to investigate issues.
  • Connection/Network Constraints: Our support or code cannot reach your store due to firewalls, IP blocks, or restricted environments preventing essential debugging.

5. Process for Refund Requests

To initiate a refund request during the valid test period, please email us at [email protected] with the following details:

  • Your order reference or invoice number
  • Your PrestaShop version and server configuration details
  • A clear explanation of the issue, including screenshots or error logs if available

We aim to respond within two (2) business days, working with you to either resolve the issue or proceed with a refund, if appropriate.

6. Our Obligations

  • Fair Assessment: We commit to examining whether the module’s functionality matches the features described on its product page. If a serious discrepancy is found, we will issue a prompt fix or a refund.
  • Support Collaboration: Our team is prepared to guide you in diagnosing potential conflicts or misconfigurations, as outlined in our Support Policy. Should resolution be impossible, a refund will be processed.
  • Continuous Improvement: We value user feedback and may roll out updates to handle edge cases, environment differences, or improvements that further align the product with its stated features.

7. No Liability for Store-Wide Damages

While we do our best to confirm compatibility and stable performance in standard PrestaShop environments, each store’s ecosystem can contain unique customizations. We cannot be held liable for indirect or incidental damages (e.g., lost sales, data corruption, or downtime) resulting from module installation or removal. Always back up your store before adding or removing third-party modules.

8. Contact & Final Provisions

Questions about refunds, testing procedures, or any other aspect of this policy? Feel free to reach out:

By purchasing and installing our modules, you acknowledge and agree to this Refund Policy. This policy may be amended at any time to reflect changes in legal requirements or our internal procedures, in which case we will post an updated version on our website.