Custom Order Statuses + Teams + Comments + Reminders
PrestaShop order workflow gives your store a shared Back Office workspace for the work that happens after an order is placed. Advanced Order Workflow adds teams, custom workflow statuses, assignments, internal comments, mentions, attachments, reminders, notifications and reporting so fulfilment, support and managers can see who owns the next step.
You can map native PrestaShop order states to responsible teams, define workflow stages with colours and next-step suggestions, and keep private notes, files, reminders and status history attached to the order. Notification badges and due-reminder checks help staff follow activity across admin pages.
The module is internal to Back Office and does not change checkout. It is built for coordination, handovers and operational visibility while keeping shopper-facing pages free of private team notes.
- Teams and native status routing. The module stores teams, team members, team leaders, and mappings between teams and PrestaShop order states.
- Custom workflow stages. Staff can define workflow statuses with color, responsible team, completion flag, suggested statuses, and a recommended next status.
- Order-side collaboration panel. On order detail pages the module loads history, current workflow status, comments, reminders, team data, score, and mention data into a Back Office panel.
- Internal comments with visibility controls. Comments can be private, attached to history rows or teams, and shown with mention support.
- Reminder lifecycle. Staff can create, edit, delete, and complete reminders, while the Back Office checks due reminders on a controlled schedule.
- Attachment handling is restricted. Uploaded files are validated by file type, file size, and path safety before being attached to comments.
- Notification badge follows staff across admin pages. The module shows unread notifications, mark-read actions, mute preferences, and optional browser or sound notification settings in the Back Office header.
PrestaShop order workflow statuses, teams and notes
Advanced Order Workflow turns PrestaShop order handling into a shared back-office workspace with teams, workflow statuses, assignments, internal comments, mentions, attachments, reminders, notifications and operational reporting. Once more than one person handles orders, important context often gets scattered across email, chat, spreadsheets and memory. This module keeps the work beside the order so fulfillment, support, finance and managers know who owns the next step and why a decision was made.
Stop losing money to missed handovers
When paid orders, refund requests or supplier issues are not clearly assigned, delays create unhappy customers and extra support work. The module lets you organise staff into colour-coded teams and link native PrestaShop order statuses to responsible teams, so work is routed as orders move through the process. Clear ownership reduces duplicated effort and helps prevent orders from sitting unnoticed until the customer complains.
Keep every decision attached to the order
Private notes, team comments, @mentions, files, screenshots, reminders and status changes all stay on the relevant order instead of being buried in inboxes. That matters when a customer asks why a refund happened, when a supplier dispute appears weeks later or when a manager needs to understand a delay. A visible audit trail protects staff time and helps your store look professional when problems need a clear answer.
Manage workload from an operational view
Busy stores need more than the standard order list when teams are juggling returns, exceptions, urgent shipments and follow-ups. The module adds workflow status, responsible team, priority score, comment count, completion state, reminders, dashboard numbers, filtering, sorting and CSV export. That gives managers a practical view of workload and bottlenecks before small delays become bad reviews or chargebacks.
Back Office collaboration with reminders and mentions
This is an operations module that works after the order exists; it does not change the customer checkout or promise to improve checkout conversion. It adds workflow structure to the Back Office with custom stages, recommended next steps, internal comments, attachments, reminders, notifications, tags, score tracking, status history and edit-conflict protection. Because the internal workspace is kept out of the storefront, your team can collaborate honestly without exposing private notes or operational details to customers.
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Referencemprorderworkflow
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In stock2147483647 Items
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PrestaShop CompatibilityPS 1.6 – 8.x
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Pricing ModelOne-time Purchase
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Module TypeBack-office
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GDPR RelevantNo
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Business GoalStreamline Operations
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External Account NeededNo
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Module ComplexityFeature-Rich Module
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Customer Journey StageManage Store
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Works With PlatformNo External Platform
Adds an internal order workflow layer to PrestaShop so staff can track what needs attention after checkout. It adds team ownership, private order notes, workflow statuses, reminders, attachments and Back Office notifications without replacing PrestaShop's n...
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3 tracked issues
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- Addedcomplete FR/DE/ES/IT/PL translations
- FixedRepair workflow status admin list
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