Reseñas y valoraciones

 Universal Review System

Most review modules only cover products. Reviews & Ratings extends the review concept to every entity type in your store, giving you social proof everywhere customers make decisions.

• Product reviews — star ratings, written text, and photo uploads on every product page
• Category reviews — let customers rate and review entire product categories
• CMS page reviews — collect feedback on guides, tutorials, and informational pages
• Store-level reviews — a dedicated page for general store reviews and testimonials
• Multi-criteria ratings — define custom rating criteria per entity type (quality, value, shipping speed, customer service)
• Overall score calculation — weighted average across all criteria provides a single overall rating

 Photo Uploads & Visual Social Proof

• Customer photo uploads — reviewers can attach multiple images showing the product in real use
• Image gallery — a dedicated photo gallery aggregates all customer images for each product
• Automatic resizing — uploaded images are resized and optimized for web display without manual processing
• Moderation — all uploaded images go through the same approval workflow as review text
• Lightbox display — customer photos open in a lightbox overlay for detailed viewing

 Schema.org Rich Snippets

Star ratings in Google search results dramatically increase click-through rates. Reviews & Ratings automatically generates the correct Schema.org/JSON-LD structured data markup for every reviewed entity, enabling Google to display aggregate star ratings directly in search results.

• Automatic JSON-LD generation — structured data is injected into page headers without manual template editing
• AggregateRating markup — review count, average rating, and best/worst rating values included
• Individual Review markup — each review is marked up with author, date, rating, and review body
• Google-validated output — markup follows Google's latest structured data guidelines for review rich results

 Moderation & Quality Control

• Pending queue — all new reviews enter a pending state for admin approval before publication
• Approve, reject, or reply — respond to reviews directly from the back office
• Verified purchase badges — automatically tag reviews from customers who actually bought the product
• Helpfulness voting — visitors vote reviews as helpful or not, surfacing the most valuable feedback
• Abuse reporting — customers can flag inappropriate reviews for moderator attention
• Bulk moderation — approve or reject multiple reviews at once with bulk actions
• Profanity filter — configurable word list to automatically flag or reject reviews containing prohibited terms

 Post-Purchase Review Requests

• Automated email reminders — send review request emails a configurable number of days after order delivery
• Direct review links — email includes a one-click link that takes the customer directly to the review form for their purchased products
• Customizable email template — edit the review request email with your store branding and messaging
• Frequency control — limit how often a customer receives review requests to avoid annoyance

 Spam Protection & GDPR Compliance

• reCAPTCHA v2 and v3 — protect the review form from automated spam submissions
• Rate limiting — prevent the same customer from submitting multiple reviews for the same product
• GDPR consent — collect explicit consent before publishing customer name and review content
• Data export — export all review data for a specific customer on request (GDPR right of access)
• Data deletion — delete all reviews from a specific customer via PrestaShop GDPR hooks (right to erasure)
• Anonymous option — customers can choose to publish their review without displaying their name