Order Address Change: Customer Self-Service provides signed-in customers with delivery and billing address corrections on placed PrestaShop orders. Working defaults come with installation; one screen sets eligible statuses, the time limit, carriers and notifications.
A typing mistake after checkout otherwise creates a support exchange. Here the customer selects another address from their own address book while products, payment, carrier, prices, taxes, shipping cost and totals stay unchanged.
You define the correction window and carrier restrictions. Issued invoices lock both recorded addresses; tracking or shipping progress closes delivery changes. Split orders and multiple shipments are outside customer self-service. Staff use a controlled order-page editor, and every accepted change retains before-and-after evidence with merchant notification.
Routine address mistakes reach the right order record without asking your team to re-enter the customer's details.
Order Address Change: Customer Self-Service gives a PrestaShop store a controlled way to correct delivery and billing addresses after checkout. Customers solve routine mistakes in their account, staff handle exceptions from the order page, and the commercial order remains intact.
The order page displays the current delivery and billing addresses with one clear way to manage them. The customer chooses another saved address for either role or changes both together. The currently assigned entries remain marked, so the result is clear before confirmation.
Every replacement belongs to the signed-in customer and the current shop. When the required address is not yet in the address book, the standard store form creates it and returns the customer to the order workflow. The combined window works with keyboard, touch and mouse, keeps focus in the right place and closes with Escape.
Known theme layouts show the corrected address immediately. On an unfamiliar layout, the module reloads the authoritative order page and displays the saved result. The ordinary full-page submission remains available as well, so the correction does not depend on one particular theme behaviour.
An address correction reassigns only the delivery or billing address attached to the order and its cart. Products, quantities, prices, taxes, discounts, shipping charge, payment method and carrier remain untouched. The customer receives a narrowly defined correction, not a general order editor.
The decision is checked once when the page is shown and again at the moment of saving. If fulfilment advances in the meantime, the newer state wins. Split orders, several shipments and old multi-address carts stay outside customer self-service, while a request that selects the address already in use creates no message or audit entry.
An issued invoice locks both the billing and delivery addresses represented on that document. Delivery also closes after tracking appears, a delivery document exists, the order enters shipped or delivered history, or an active warehouse shipment begins. This keeps accounting records, parcel routing and the address visible to fulfilment aligned.
The settings specify the exact order statuses open to customer correction and the maximum age of an order. An empty status selection switches self-service off. The order must belong to a signed-in customer, contain physical goods and stay within a simple fulfilment structure.
Delivery rules mark selected carriers as eligible, mark them as blocked or apply no carrier restriction. Pickup points and parcel lockers therefore keep their assigned destination, while ordinary home-delivery carriers remain open according to the store's policy. Each shop in a multistore installation keeps its own rules and notification recipient.
Authorized staff correct delivery or billing from the back office order page through the same safeguards. The editor explains hard denials, presents operational warnings, requires exact acknowledgement and stores the employee's reason with the change. Customer and staff actions therefore lead to one consistent outcome and one history.
Every completed correction receives its own event number and an unchangeable entry containing the order, shop, customer, address type, old and new address copies, actor, source, IP address, notification recipient, employee reason and time. The full audit view searches by order, event, customer and date, opens the before and after detail, paginates the history and exports the selected records.
The merchant message contains the order reference, previous address, replacement address, actor, IP address and a working link to the order. A localized customer confirmation is optional for the shop, and the customer also chooses whether to receive it for an individual correction without suppressing the merchant message.
Message delivery is recorded separately from the saved address change. Failed deliveries enter an automatic retry queue, while an authorized employee resends either recipient's message from the event detail without repeating the address change. This separates proof that the order changed from proof that each recipient was informed.
A fresh installation starts with common pre-fulfilment statuses, a short correction window, customer confirmations enabled and no carrier restriction. The workflow is therefore useful after the merchant checks one screen and supplies the notification address.
Deeper control stays in the same place: exact statuses, age, carrier mode, selected carriers, customer messages and per-shop values. The module loads its customer interface only on the placed-order detail page and follows the active shop language in the interface and messages.
After a committed correction, warehouse and order-management tools receive the same event number and before and after addresses stored in the audit history. They process one dependable change without creating a separate editing path, while the built-in integrity screen checks the module's settings and required storage.
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Built and maintained by David Miller and mypresta.rocks. David Miller has worked with PrestaShop since 2013, and the company behind this shop has been registered since 3 December 2018. Every module in this catalogue is our own work, so your questions to support reach the people who wrote the code. The changelog on this page lists every update with its date.
Order Address Change lets logged-in customers fix the delivery or billing address of a placed order within strict rules, and Order Editor lets your staff handle every other change with a full audit trail. Customers fix the simple things themselves and your team handles the rest.
Order Address Change records each address change in an append-only audit trail and notifies you, and Advanced Order Workflow routes orders between teams with internal comments and real-time notifications. Changes reach the right person before the parcel ships.
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