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Free Customer Experience & Engagement
Some of the things that make a shop feel friendlier cost nothing at all — a way to ask a question, a currency a visitor recognises, an easy way back to the top of a long page. Small touches, but they remove small frictions, and small frictions add up.
This category gathers our free PrestaShop customer experience modules: a light set of comfort and contact widgets, not a full support suite. Read on for what each does, and when the paid Customer Experience & Engagement tools are worth the step up.
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Be reachable, for free
A visitor with a quick question is a sale waiting to happen — if they can reach you. Adding a free chat widget means help is there without a support contract.
Connect a free-tier Crisp or Olark chat widget so visitors can message you from any page. It is the simplest way to turn a hesitating browser into a conversation, at no cost.
Little comforts that reduce friction
The details that make a store easy to use rarely need a budget — they just need to be there.
A Currency Selector and Flag Selector let international visitors see prices and language the way they expect, so they feel at home rather than lost, and a Back to Top Button makes long category and content pages comfortable to browse. None of them change how the shop works — they just smooth the edges.
When you outgrow the basics
This free set handles contact and comfort, but not the bigger experience levers — on-site search, reviews and trust, wishlists, product-page enrichment or a real help desk. Those are where engagement gains compound on a busier store.
When you are ready, the paid Customer Experience & Engagement category covers all of it. Start with these free widgets, and add the heavier tools as your traffic grows.
Integrations & Tools
The Hidden Cost of a Bad Product-Feed Integration
E-Commerce Strategy
Seven Years, Three Reviews, One Afternoon
PrestaShop Development
How to Vet a PrestaShop Module Before Installing It on a Live Store
PrestaShop Development
Not Malicious. Just Careless — What a PrestaShop Module Can Do That Uninstall Won't Undo
Compliance & Legal