Customer Experience & Engagement

Free PrestaShop Customer Experience Modules

Great customer experience starts with the basics: being reachable, looking trustworthy, and making navigation effortless. These free modules cover the fundamentals that every PrestaShop store should have in place — regardless of budget.

• Crisp Chat Integration — Add the Crisp live chat widget to your store in minutes. Answer customer questions in real-time, reduce pre-purchase hesitation, and build the kind of responsiveness that earns trust. Crisp offers a generous free tier for small stores, making this a zero-cost starting point for live support.
• Olark Chat Integration — An alternative live chat integration for stores that prefer the Olark platform. Same easy setup, same benefits — choose the chat provider that fits your needs and workflow.
• Back to Top Button — A polished scroll-to-top button that improves navigation on long pages, especially on mobile devices. Category pages with many products, blog posts, and CMS pages all benefit from this small but meaningful UX improvement that customers appreciate more than you might expect.

The value of being reachable

Studies consistently show that live chat increases conversion rates by 20% or more. Customers who can ask a quick question before buying are far more likely to complete their purchase. And a smooth navigation experience — like an easily accessible back-to-top button — reduces frustration and keeps visitors browsing longer. These are small changes with outsized impact on your bottom line.

All modules are free, fully functional, and updated for PrestaShop 1.7 through 9.x. No registration required, no feature limitations, no upsell pressure. Need more engagement tools? Explore our full Customer Experience & Engagement category.