How many hours do I get, and what if I need more?

Store Care Plan includes 2 expert hours per month. Hours don't roll over, and anything beyond them is billed in 15-minute increments up to a monthly cap of 6 hours, so a busy month never runs away from you, and you always know your maximum exposure in advance.How the hours are structured2 hours included each month, your standing allowance for routine maintenance.No rollover. Each month starts fresh; unused time isn't banked. The hours are designed to keep your store current, not to accumulate a balance.Overage in 15-minute increments, if a month needs more than the included 2 hours, additional work is billed precisely, in quarter-hour blocks rather than rounded up to the hour.Capped at 6 hours. Total monthly hours are capped at 6, so even an unusually demanding month has a predictable ceiling.What the hours are for, and what they're notThe hours cover the small, recurring work that keeps a PrestaShop store healthy: configuration, cache, cron, module settings and obvious PHP errors. They're deliberately scoped to the steady maintenance that otherwise piles up.A larger piece of work, a new feature, a custom module, a data migration, a redesign, falls outside the monthly hours and is scoped and quoted on its own. That keeps the monthly allowance focused and your bill predictable: routine upkeep inside the plan, projects priced transparently and approved before they start.Tracking it allEvery action and the hours it consumed are recorded on your live dashboard and summarised in the monthly report, so you can see exactly how the 2 hours were used and whether any overage applied. If you consistently need more than the cap allows, that's a clear signal it's worth scoping a dedicated engagement rather than stretching a maintenance plan.

What's the response time if my store breaks?

For a P1 incident, your storefront or checkout down, Store Care Plan targets a response within 3 business hours (Mon–Fri, 09:00–18:00 CET). The plan also carries a 99.5% monitored-uptime target, so problems are caught and acted on quickly rather than left to linger.What P1 meansP1 is reserved for the issues that directly stop you trading: your storefront not loading, or checkout failing so customers can't complete an order. These are the highest-priority events because every minute matters for a PrestaShop store, and they're what the response target is built around.How response works alongside monitoringStore Care Plan includes everything in Monitoring Plan, so a P1 event is detected and alerted the moment it happens through continuous checks. The 3-business-hour response target then governs how quickly we begin working the incident during the business window. Detection is immediate; the response target covers the start of hands-on attention.An honest word on uptimeThe 99.5% monitored-uptime target is exactly that, a target we monitor against and report on, not a promise of zero downtime. No honest provider can guarantee a store will never go down. What Store Care Plan does commit to is fast detection and a defined response window, plus a transparent record of incidents and how they were handled in your monthly report.Remember that the monthly resolution work draws on your 2 expert hours (cap 6h, no rollover); a genuinely large recovery or project beyond routine fixes is scoped and quoted separately. The combination, continuous monitoring, a 3-business-hour P1 response target, and a 99.5% monitored-uptime target. Means issues are surfaced and addressed quickly rather than discovered late and left to fester.

What kind of work do the monthly Store Care Plan hours cover?

The Store Care Plan monthly hours cover the small things that keep a store healthy: configuration, cache, cron, module settings and obvious PHP errors. It's the steady, unglamorous maintenance that quietly piles up otherwise and, left alone, turns into a much bigger problem.Typical work the hours coverConfiguration. Adjusting PrestaShop and module settings, correcting options that have drifted, tidying shop parameters.Cache, clearing and rebuilding cache when it's causing stale pages or odd behaviour, and resolving cache-related glitches.Cron, getting stalled or broken scheduled tasks running again so background jobs do their work.Module settings, correcting misconfigured modules and the small conflicts that surface after updates.Obvious PHP errors, resolving the clear-cut fatals and warnings that degrade a store.What falls outside the monthly hoursAnything bigger, a new feature, a custom module, a theme change, a data migration, is scoped and quoted separately. That's intentional: it keeps the monthly hours focused on keeping you running smoothly, and it keeps your bill predictable, with larger work priced transparently and approved before it begins.How the time is managedYou have 2 expert hours per month. Hours don't roll over, overage is billed in 15-minute increments, and the total is capped at 6 hours in a month, so even a heavy month stays predictable. Every task and the hours it used are logged on your live dashboard and summarised in the monthly report, so you can see precisely what was done and where the time went. If you find you're regularly hitting the cap on routine work, that's usually a sign it's worth scoping a dedicated engagement rather than stretching a maintenance plan, and we'll tell you so honestly.

Ongoing PrestaShop care with uptime, security and performance monitoring plus monthly fixes

A care report with all checks passed, tasks done and no incidents

What the plan covers, from routine fixes to priority support hours

A month closed with every task done, hours logged and no backlog

Ongoing PrestaShop care with uptime, security and performance monitoring plus monthly fixes

PrestaShop Store Care & Maintenance Plan

Continuous monitoring plus a monthly pool of expert hours for routine fixes

€490.00

Tax excluded

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PrestaShop Store Care & Maintenance Plan is a monthly care service for PrestaShop stores that monitors the shop, repairs what the monitoring finds and provides expert time for the technical work that keeps being postponed. The listed price is a monthly price, billed month to month with no fixed term. Starting takes your access details and a first priority list; monitoring and backups are configured within the first 3 to 5 working days.

It settles the gap between knowing that something is wrong and having somebody responsible for fixing it. A stopped scheduled task, warnings filling the error records or a checkout problem is investigated and repaired before a small fault grows into lost orders or an emergency project.

Two expert hours each month, worked by the same technical caretaker who learns your store, cover configuration changes, module installation and settings, routine module and platform updates, compatibility checks, deeper conflict diagnosis, repair of scheduled tasks, visible errors and small storefront corrections. You choose the work priorities, the monitored store paths and the maintenance window, and every included minute is assigned to a named task.

A busy month flexes up to a total of six hours; anything beyond that is approved first and billed in fifteen-minute increments or quoted as a separate project, and unused hours do not roll over. Critical unavailability, checkout and payment failures move to the front of the queue, including outside normal working hours. Around the maintenance itself run regular security checks with urgent fixes applied through a controlled process, daily encrypted off-site recovery copies with restore tests, and speed work driven by measurements on the pages that earn money. A monthly one-page report shows what was watched, what changed, what was repaired and where every minute went.

The result is fewer faults reaching customers, safer updates, a recovery copy that provably restores, predictable access to PrestaShop expertise and a maintenance history you keep.

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Summary of what the Store Care & Maintenance Plan covers

PrestaShop Store Care & Maintenance Plan combines continuous store supervision with people who repair what the supervision finds, billed monthly with no fixed term. The same technical caretaker learns the shop, and every included minute of expert time is assigned to a named task.

Continuous monitoring of availability, scheduled work and error records, with deviations repaired rather than reported
Two expert hours each month, flexing up to six when the month demands it
Security checks, urgent fixes, daily encrypted off-site recovery copies and restore tests
Speed work measured before and after on the pages that earn money
Critical sales faults at the front of the queue, including outside normal working hours
A one-page monthly report and a clean handover whenever the plan ends

Illustration: Summary of what the Store Care & Maintenance Plan covers

What is watched before it reaches customers?

The plan continuously checks whether the shop answers, whether scheduled work completes and whether the store begins recording unusual failures. A deviation becomes an owned task: it is investigated, its effect is established and the repair is carried through, rather than leaving the merchant with another alert to chase.

This catches the quiet failures that later become visible ones. An order message that stopped leaving, a catalogue task that no longer runs or a growing stream of warnings is handled while the storefront still looks normal.

Illustration: What is watched before it reaches customers

What fits into the monthly expert hours?

Two expert hours per month cover configuration changes, safe clearing of the shop’s internal working files, repair of scheduled tasks, module installation and settings, routine module and platform updates, compatibility checks, deeper conflict diagnosis, visible errors and small storefront corrections. The same technical caretaker learns the store, so recurring work begins with context rather than another introduction.

You choose the order of this work, the monitored store paths and the maintenance window. Every included minute is recorded against a named task, which turns the monthly pool into visible output and keeps a larger project from quietly consuming maintenance time.

Illustration: What fits into the monthly expert hours

How are security, recovery and speed kept under control?

Regular security checks look for known weaknesses, unsafe exposure and signs of malicious changes. Urgent security fixes are applied through a controlled process, and daily encrypted recovery copies are stored away from the shop. Restore tests prove that the copy works before an incident makes that question urgent.

Speed work begins with measurements on the pages that earn money. Slow database work, oversized images and heavy storefront resources are corrected with before and after evidence, so improvement means a faster customer path rather than a vague maintenance label.

Illustration: How are security, recovery and speed kept under control

What happens when the month gets busy?

The normal allowance is two expert hours and unused time does not roll over. A busy month flexes to a total of six hours, while anything beyond that is approved first and billed in fifteen-minute increments or quoted as a separate project. Critical unavailability, checkout and payment failures move to the front of the queue, including outside normal working hours, so a cosmetic correction never delays a broken sales path.

The boundaries are equally plain. Redesigns, migrations and new feature development are scoped and quoted as their own projects, hosting fees, domain and certificate costs and third-party module licences remain the merchant’s, and marketing, SEO and advertising data work belongs to PrestaShop Marketing Data & Growth Plan.

Illustration: What happens when the month gets busy

How does the plan begin, and what do you keep?

Onboarding needs your access details and a first priority list; monitoring and backups are configured within the first 3 to 5 working days, and the listed price is a monthly price from the first month onwards. The monthly one-page report shows what was watched, what changed, what was repaired and where every included minute went, with cause, corrective action and preventive step recorded for incidents.

The plan runs month to month and cancellation takes effect at the end of the paid period. On exit you keep the report history, the most recent recovery copy is handed over on request, and open recommendations remain listed with their priority, so the next caretaker starts from a map. The plan suits an established store with real orders and no in-house technical caretaker; a merchant who only wants to be told when something breaks is served by PrestaShop Uptime Monitoring & Alerts Plan, and monthly hours are not the funding route for a large one-off project.

Illustration: How does the plan begin, and what do you keep

Reference

CARE-CORE
Service type

Care plan (monitoring + fixes)
Deliverable

Live dashboard + monthly report (with hours ledger)
Access needed

Scoped back-office account; host read where needed
PrestaShop versions

1.6 / 1.7 / 8 / 9
NDA / DPA

Available on request
Included hours

2 hours / month (cap 6h, no rollover)
Monthly cap

6 h / month
Response SLA

3 business hours, P1
Live dashboard

Included
Monthly report

Included
Billing

Monthly, no minimum term, cancel any time
Emergency cover

Business hours
Price

€490 / month
Response

P1 within 3 business hours (Mon, Fri 09:00–18:00 CET)
Uptime target

99.5% monitored (hosting outages excluded)

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Monitoring plus a monthly pool of expert PrestaShop fixes for cron, cache, config, minor module issues and incidents.

Store Care Plan includes everything in the Monitoring Plan, then adds hands-on maintenance hours and a human P1 response. It is the operational floor for stores that want small problems handled instead of merely reported.

Plan type Care plan - monitoring + fixes

Price /month €490 / month Monthly, no minimum term

Response time P1 within 3 business hours Mon-Fri 09:00-18:00 CET

Reporting Live dashboard + monthly report with hours ledger

Onboarding Scoped back-office account, monitored paths, cron inventory and approval rules

What's covered Monitoring plus 2 fix hours/month, cap 6h

Monitoring inherited from Monitoring Plan

The live health layer stays active while fixes are handled.

Storefront and checkout uptime with alerts
Cron, core-health, fatal-error and HTTP 500 detection
SSL/TLS and performance-regression alerts with live dashboard

2 hours/month of expert work

Small operational fixes that keep the store healthy.

PrestaShop configuration, SEO/URL settings, email, shipping and tax toggles
Cache, OPcache, CCC hygiene, cron repair and safe clears
Module settings, minor conflicts, obvious PHP warnings and small template/text tweaks

Incident and reporting discipline

A human response, clear boundaries and a record of the work.

P1 triage and in-scope repair within the hours pool
Out-of-scope work quoted before it burns maintenance time
Monthly actions taken, incident log, hours ledger and watch list

How it works

Onboarding Setup week

We set access, monitored paths, cron inventory, alert recipients and change-approval rules.
Monitoring Continuous

Monitoring checks run continuously for uptime, checkout, SSL, cron, fatal errors and regressions.
Monthly work Monthly

We use the hours pool for approved fixes, config, cron, cache and minor module work.
Incident response As needed

P1 incidents get a human engaged within 3 business hours, then fixed or escalated.
Report Monthly

You receive actions taken, hours used, incidents, watch list and next steps.

Plan boundaries

The Store Care Plan handles real maintenance, but it is not unlimited development or incident cleanup.

Hours or scope 2 included hours/month, no rollover, flex cap 6h Overage in 15-minute increments or project quote

SLA & response P1 storefront/checkout down response within 3 business hours Guaranteed start, not guaranteed fix time

Reporting cadence Dashboard and monthly report with actions, incidents and hours ledger

Cancellation €490/month, billed monthly, no minimum term, cancel any time

A maintenance month with an hours ledger

A Store Care Plan report might show: cron stopped and feeds stale - diagnosed and repaired in 35 minutes; module conflict caused 500 on one page - settings corrected in 50 minutes; OPcache/CCC hygiene performed in 20 minutes. Larger work such as a new loyalty feature, Core Web Vitals remediation or Magecart cleanup is flagged for separate scope.

FAQ

What do the 2 hours cover?

Configuration, cache, cron, module settings, minor conflicts, obvious PHP errors and small tweaks.

Do unused hours roll over?

No. The pool is 2 hours/month with no rollover, flexing up to a 6-hour cap in heavy months.

What does P1 response promise?

A human is engaged and working a storefront/checkout-down incident within 3 business hours. It is a guaranteed start, not a guaranteed fix time.

What if work is bigger than my hours?

We tell you before doing it and either use agreed overage or quote it as a project.

Is there an uptime guarantee?

There is a 99.5% monitored uptime target, excluding hosting and upstream provider outages.

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Start the Store Care Plan €490/month · monitoring plus 2 expert hours/month

Have a question about this product? Our experts are here to help. Ask anything about installation, compatibility, or specifications.

1301 questions

9 categories

2013 building modules since

1.6–9 PrestaShop versions

Store Care Plan keeps your PrestaShop store healthy and gives you a real person to handle the small things that otherwise pile up. It's the practical middle of our Care Plans: monitoring plus a monthly pool of expert hours, so problems are both spotted and dealt with.

What's included

Everything in Monitoring Plan, continuous uptime, cron and core-health monitoring with immediate alerts, so you always know when something is wrong.
Security & performance checks, module and configuration warnings plus regression watch, so a change that quietly degrades your store gets flagged.
2 hours of expert work per month (cap 6h), the config, cache, cron and module fixes, and obvious PHP errors, that otherwise accumulate into a backlog.
Live dashboard + monthly report, health scores, incidents, actions taken and hours used, so you can see exactly where your time went.

How the hours work

Store Care Plan includes 2 expert hours per month. Hours don't roll over, and anything beyond them is billed in 15-minute increments up to a monthly cap of 6 hours, so a busy month never runs away from you. The hours are aimed at the small, recurring maintenance that keeps a store running; a larger project (a new feature, a custom module, a migration) is scoped and quoted on its own.

Service targets and reporting

Store Care Plan carries a 99.5% monitored-uptime target and targets a response within 3 business hours for a P1 incident, storefront or checkout down, during the business window (Mon–Fri, 09:00–18:00 CET). The monthly report ties it together: it shows your health scores and their trend, the incidents that occurred, the specific actions taken on your store, and how the monthly hours were used, a transparent record rather than a vague “all good”.

Store Care Plan suits owners who want their store watched and the routine work quietly handled, without raising a separate quote every time something small needs attention. If your priority is search visibility instead, pair it with SEO Care Plan, which focuses on technical SEO hygiene.

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PrestaShop Store Care & Maintenance Plan

Continuous monitoring plus a monthly pool of expert hours for routine fixes

Summary of what the Store Care & Maintenance Plan covers

What is watched before it reaches customers?

What fits into the monthly expert hours?

How are security, recovery and speed kept under control?

What happens when the month gets busy?

How does the plan begin, and what do you keep?

What customers say about us

Monitoring inherited from Monitoring Plan

2 hours/month of expert work

Incident and reporting discipline

How it works

Plan boundaries

A maintenance month with an hours ledger

FAQ

Related services

What's included

How the hours work

Service targets and reporting

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