PrestaShop Store Care & Maintenance Plan

There is a 99.5% monitored uptime target, excluding hosting and upstream provider outages.

Store Care Plan includes 2 expert hours per month. Hours don't roll over, and additional work is billed in 15-minute increments, with total monthly hours capped at 6.

How the hours are structured

• 2 hours included each month, your standing allowance for routine maintenance.
• No rollover. Each month starts fresh; unused time isn't banked. The hours are designed to keep your store current, not to accumulate a balance.
• Overage in 15-minute increments, if a month needs more than the included 2 hours, additional work is billed precisely, in quarter-hour blocks rather than rounded up to the hour.
• Capped at 6 hours. Total monthly hours are capped at 6, so even an unusually demanding month has a predictable ceiling.

What the hours are for, and what they're not

The hours cover the small, recurring work that keeps a PrestaShop store healthy: configuration, cache, cron, module settings and obvious PHP errors. They're deliberately scoped to the steady maintenance that otherwise piles up.

A larger piece of work, a new feature, a custom module, a data migration, a redesign, falls outside the monthly hours and is scoped and quoted on its own. That keeps the monthly allowance focused and your bill predictable: routine upkeep inside the plan, projects priced transparently and approved before they start.

Tracking it all

Every action and the hours it consumed are recorded on your live dashboard and summarised in the monthly report, so you can see exactly how the 2 hours were used and whether any overage applied. If you consistently need more than the cap allows, that's a clear signal it's worth scoping a dedicated engagement rather than stretching a maintenance plan.

We tell you before undertaking work beyond your hours and either use agreed overage or quote it as a project.

Store Care Plan keeps your PrestaShop store healthy and gives you a real person to handle the small things that otherwise pile up. It's the practical middle of our Care Plans: monitoring plus a monthly pool of expert hours, so problems are both spotted and dealt with.

What's included

• Everything in Monitoring Plan, continuous uptime, cron and core-health monitoring with immediate alerts, so you always know when something is wrong.
• Security & performance checks, module and configuration warnings plus regression watch, so a change that quietly degrades your store gets flagged.
• 2 hours of expert work per month (cap 6h), the config, cache, cron and module fixes, and obvious PHP errors, that otherwise accumulate into a backlog.
• Live dashboard + monthly report, health scores, incidents, actions taken and hours used, so you can see exactly where your time went.

How the hours work

Store Care Plan includes 2 expert hours per month. Hours don't roll over, and anything beyond them is billed in 15-minute increments up to a monthly cap of 6 hours, so a busy month never runs away from you. The hours are aimed at the small, recurring maintenance that keeps a store running; a larger project (a new feature, a custom module, a migration) is scoped and quoted on its own.

Service targets and reporting

Store Care Plan carries a 99.5% monitored-uptime target and targets a response within 3 business hours for a P1 incident, storefront or checkout down, during the business window (every day, 08:00–20:00 Polish time). The monthly report ties it together: it shows your health scores and their trend, the incidents that occurred, the specific actions taken on your store, and how the monthly hours were used, a transparent record rather than a vague “all good”.

Store Care Plan suits owners who want their store watched and the routine work quietly handled, without raising a separate quote every time something small needs attention. If your priority is search visibility instead, pair it with SEO Care Plan, which focuses on technical SEO hygiene.

For a P1 incident, your storefront or checkout down, Store Care Plan targets a response within 3 business hours (every day, 08:00–20:00 Polish time). The plan also carries a 99.5% monitored-uptime target, so problems are caught and acted on quickly rather than left to linger.

What P1 means

P1 is reserved for the issues that directly stop you trading: your storefront not loading, or checkout failing so customers can't complete an order. These are the highest-priority events because every minute matters for a PrestaShop store, and they're what the response target is built around.

How response works alongside monitoring

Store Care Plan includes everything in Monitoring Plan, with alerts when monitoring checks detect a P1 event. The 3-business-hour response target then governs how quickly a person on our team responds to the incident during the business window. It is a target for a human response, not for the start of hands-on work; there is no guaranteed start or fix time.

An honest word on uptime

The 99.5% monitored-uptime target is exactly that, a target we monitor against and report on, not a promise of zero downtime. No honest provider can guarantee a store will never go down. What Store Care Plan does commit to is fast detection and a defined response window, plus a transparent record of incidents and how they were handled in your monthly report.

Remember that the monthly resolution work draws on your 2 expert hours (cap 6h, no rollover); a genuinely large recovery or project beyond routine fixes is scoped and quoted separately. The combination of continuous monitoring, a 3-business-hour P1 response target and a 99.5% monitored-uptime target means issues are surfaced and responded to quickly rather than discovered late and left to fester.

The Store Care Plan monthly hours cover the small things that keep a store healthy: configuration, cache, cron, module settings and obvious PHP errors. It's the steady, unglamorous maintenance that quietly piles up otherwise and, left alone, turns into a much bigger problem.

Typical work the hours cover

• Configuration. Adjusting PrestaShop and module settings, correcting options that have drifted, tidying shop parameters.
• Cache, clearing and rebuilding cache when it's causing stale pages or odd behaviour, and resolving cache-related glitches.
• Cron, getting stalled or broken scheduled tasks running again so background jobs do their work.
• Module settings, correcting misconfigured modules and the small conflicts that surface after updates.
• Obvious PHP errors, resolving the clear-cut fatals and warnings that degrade a store.

What falls outside the monthly hours

Anything bigger, a new feature, a custom module, a theme change, a data migration, is scoped and quoted separately. That's intentional: it keeps the monthly hours focused on keeping you running smoothly, and it keeps your bill predictable, with larger work priced transparently and approved before it begins.

How the time is managed

You have 2 expert hours per month. Hours don't roll over, overage is billed in 15-minute increments, and the total is capped at 6 hours in a month, so even a heavy month stays predictable. Every task and the hours it used are logged on your live dashboard and summarised in the monthly report, so you can see precisely what was done and where the time went. If you find you're regularly hitting the cap on routine work, that's usually a sign it's worth scoping a dedicated engagement rather than stretching a maintenance plan, and we'll tell you so honestly.