PrestaShop Uptime Monitoring & Alerts Plan

Summary of what the Uptime Monitoring & Alerts Plan offers

PrestaShop Uptime Monitoring & Alerts Plan watches the store as a working sales system for a fixed monthly fee: availability, a genuine buying path through the final payment step, and the scheduled work that keeps stock, messages, feeds and carts moving. A guided setup makes monitoring live within 1 to 2 working days, while detailed controls adapt it to one store or a whole portfolio.

• A synthetic buying path checked through to the final payment step, from several locations
• Quiet operational and security failures tracked before customers meet them
• Alerts by email and text message carrying severity, likely cause and an escalation order
• A live dashboard inside the back office with incident history and report exports
• Staff accounts, agency sub-accounts and a choice of interface and alert language
• A monthly plan whose incident records hand recovery to the right person

Which quiet failures become visible?

Scheduled work is monitored in terms of what it does for the shop. A stopped task is tied to stale stock, queued emails, frozen product feeds or carts that are no longer cleared, so the alert explains the consequence instead of merely naming a failed process.

Email monitoring follows a message to the inbox, identifies spam placement and verifies that the sender is recognised correctly. The plan also reports certificate expiry, sudden shifts in response time, changes to store or server settings and recurring error patterns.

The same view records installed modules, available updates and module changes, and matches them against known security weaknesses. It also identifies shop-engine and server releases that no longer receive security support, connecting a new failure with the change or unsupported software most likely to explain it.

How does the monthly plan start and run?

The plan costs €149 each month and is billed monthly, month to month with no fixed term. Activation is a guided setup in which the shops, buying paths, scheduled work and alert recipients are selected in one place; it takes under an hour of your time, and monitoring is live within 1 to 2 working days.

The dashboard sits inside the PrestaShop back office and combines current health, incident history, report exports and a central view of every monitored store. Separate staff accounts limit each person to the stores they handle, sub-accounts organise client stores for an agency, and the chosen language applies to both the interface and the alerts. The plan runs until cancelled, cancellation takes effect at the end of the paid period, and incident history and reports remain exportable while the plan is active.