PrestaShop Uptime Monitoring & Alerts Plan

Usually store URLs and cron details. Deeper core-health visibility benefits from read access, but it is optional.

No. The Monitoring Plan reports uptime but does not underwrite hosting or provider outages.

Yes. Many stores start on the Monitoring Plan and move to the Store Care Plan once they want fixes handled too.

Monitoring Plan is best for stores that are stable and just want eyes on them, a dependable safety net without a monthly pool of work hours. If your PrestaShop store runs smoothly most of the time and you mainly want to be sure you'll hear about a problem fast, this is the right fit.

You'll get the most from Monitoring Plan if…

• Your store is established and reasonably trouble-free, and you rarely need hands-on changes.
• You want continuous uptime, cron and core-health monitoring with immediate alerts during business hours (every day, 08:00–20:00 Polish time).
• You'd rather pay for the occasional fix as a separate, approved quote than carry a monthly hours budget you might not use.
• You value a live dashboard and a monthly report as a clear, honest record of your store's health.

When to step up instead

If you also want the small fixes handled for you, configuration, cache, cron, module settings and obvious PHP errors, without quoting each one, step up to Store Care Plan. Store Care Plan includes everything in Monitoring Plan plus 2 hours of expert work per month (cap 6h, no rollover), so routine maintenance gets done rather than piling up. And if your priority is search visibility rather than uptime, SEO Care Plan focuses on technical SEO hygiene instead.

In short: choose the Uptime Monitoring & Alerts Plan when you want reliable early warning and a paper trail, and you're comfortable having fixes quoted as needed. Choose Store Care Plan when you'd like someone to quietly keep the small things tidy each month. Many owners start with the Monitoring Plan and move up once they see how much routine work they'd rather hand off.

When a check fails, an automatic alert goes out. For a P1 event, your storefront or checkout being down, our aim during business hours (every day, 08:00–20:00 Polish time) is to confirm the outage and alert you within minutes of detection, rather than leaving you to find out from a frustrated customer or a missed order.

What counts as P1

P1 is reserved for the things that directly cost you sales: your storefront not loading, or checkout failing so customers can't complete an order. These are the highest-priority signals on your dashboard precisely because every minute of an outage matters for a PrestaShop store.

How the alerting works

Monitoring Plan checks your storefront and checkout continuously. When a check fails, an automatic alert is raised and the incident is recorded on your live dashboard with a timestamp. That gives you two things at once: a heads-up, and a permanent record you can refer back to, useful for spotting patterns or confirming exactly when an issue started and ended.

An honest note

Monitoring Plan tells you fast, that's its core promise, but it's a monitoring and alerting plan, so the actual repair is quoted separately or handled by the monthly hours in Store Care Plan. We don't promise zero downtime; no honest provider can. What we do promise is that you won't be the last to know. The automatic alerts, plus our aim of confirming P1 outages and alerting you within minutes of detection during the business window, mean problems surface when the checks flag them, not after a customer takes the time to complain. Which is often the difference between a quick recovery and a lost afternoon of orders.

Monitoring Plan covers monitoring and alerting, it's the eyes on your store, not the hands. When a check fails, an automatic alert goes out to you; the actual fix is then quoted separately, or covered by the monthly expert hours in Store Care Plan. We're deliberate about this distinction so there are never any surprises about what the plan does and doesn't do.

How it works in practice

When a check fails (your storefront or checkout goes down, a cron job stalls, or a fatal error surfaces), Monitoring Plan raises an alert and logs the incident on your live dashboard. During business hours (every day, 08:00–20:00 Polish time) we aim to confirm a P1 outage, your storefront or checkout being down, and alert you within minutes of detection, rather than leaving you to find out from a frustrated customer. What Monitoring Plan does not do is automatically log in and repair the issue; the diagnosis and resolution are separate work.

Your options when something needs fixing

• Quote the fix separately, we scope the specific problem and you approve the work before anything is done.
• Step up to Store Care Plan, if you'd rather not deal with per-incident quotes, Store Care Plan includes everything in Monitoring Plan plus 2 hours of expert work per month (cap 6h) to handle the small problems, config, cache, cron, module settings and obvious PHP errors, as they appear.

Think of it this way: Monitoring Plan is designed to alert you fast and gives you a clear record of what happened. Store Care Plan adds someone to act on the small things without a fresh quote each time. Many store owners begin with the Uptime Monitoring & Alerts Plan for peace of mind and move up to Store Care Plan once they realise how much routine maintenance they'd rather hand off. Either way, larger projects, a new feature, a custom module, a migration, are always scoped and quoted on their own, so the line between monitoring and hands-on work stays clean and honest.

Detected problems are also classified.

Monitoring Plan is the lightest of our PrestaShop Care Plans, a continuous, always-on safety net that watches your store so you don't have to. It's built for one job and does it well: telling you something is wrong before a customer emails you about it.

What's included

• Uptime monitoring. Your storefront and checkout are monitored, with alerts when checks detect an outage.
• Cron & core-health checks, we catch broken or stalled cron jobs and obvious fatal errors that quietly degrade a PrestaShop store (failed scheduled tasks, missing core processes, recurring PHP fatals).
• Security & performance watch. Basic regression alerts that flag when something has changed for the worse.
• Live dashboard + monthly report, a real-time view of uptime %, incidents and what we spotted, summarised each month so you have a clear paper trail.

What the dashboard and report show

The live dashboard gives you an at-a-glance health status: current uptime percentage, any open or recent incidents, and the latest checks. The monthly report rolls this up into uptime over the period, an incident log, and a short note on anything worth your attention, so even a hands-off owner stays informed.

An honest boundary

Monitoring Plan is monitoring and alerting only. It's the eyes on your store, not the hands. The actual repair work is quoted separately, or handled by the monthly expert hours in Store Care Plan. We keep that line clear on purpose, so you always know exactly what you're paying for. Business-hours coverage for flagged events runs every day, 08:00–20:00 Polish time.

If your store is stable and you simply want a dependable early-warning system, Monitoring Plan is the right starting point. When you'd rather have the small problems handled for you as they appear, Store Care Plan is the natural step up, it includes everything here plus a pool of expert hours each month.