Run a full help desk inside PrestaShop with tickets, replies, departments and attachments
Support ticket software for PrestaShop gives your store a help desk workflow inside the shop, so customers and staff can handle questions with real context instead of scattered emails. It helps your team manage ticket history, customer identity, order-related issues and service records close to the data that matters.
Logged-in customers can open tickets, and guest ticket creation can be enabled with a private support link. Tickets include reference, status, priority, department, source, customer and store details and closure date, while conversations support customer replies, staff replies, hidden internal notes and validated attachments.
The module can also provide knowledge-base categories and articles with view and helpfulness tracking, optional IMAP email intake, replies matched by ticket reference and scheduled closure of old resolved tickets. Support stays managed from the Back Office.
- Account and guest ticket entry. Logged-in customers can open tickets, and guest ticket creation can be enabled with a private support link when the store wants support before account login.
- Structured ticket history. Tickets keep the reference, status, priority, department, source, customer identity, store context, IP address and closure date, giving staff a real support history inside PrestaShop.
- Threaded staff workflow. Staff replies, customer replies and internal notes are stored as ticket messages, with internal notes hidden from customer-facing conversation views.
- Attachment controls. Upload handling checks configured maximum size and allowed file extensions before saving files for the ticket conversation.
- IMAP email intake. When IMAP is enabled and configured, unread mailbox messages can create tickets or attach replies to existing tickets by matching the ticket reference in the subject.
- Help article pages. The module provides localized help categories and articles, with clean redirects when an old article or category link no longer matches.
- Article insight tracking. Knowledge-base article reads and helpful/not-helpful feedback are recorded from customer interactions, while crawler user agents are skipped.
- Scheduled cleanup behavior. A scheduled task can auto-close resolved tickets older than the configured number of days.
PrestaShop support ticket software and help desk
PrestaShop Help Desk & Ticketing - Support adds support ticket software inside PrestaShop, including ticket creation, customer tracking, threaded conversations, internal notes, departments, attachments, knowledge-base content and optional email-to-ticket handling. When support lives in scattered emails or external tools disconnected from orders, staff lose context and customers wait longer. This module keeps support close to customer and order data so your team can answer faster and maintain a professional service record.
Give customers a clear support path
Customers lose confidence when they send messages and have no idea whether anyone received them. The module lets shoppers, and optionally guests, open tickets with subject, message, department, priority, consent and attachments, then track their own tickets from the customer account or secure guest link. Clear visibility reduces repeat messages and protects your reputation when an issue is already being handled.
Keep support work organised by department
Not every question belongs with the same person, and misrouted support costs time while customers wait. Departments, priorities, owners, statuses and filters help your team route tickets to the people who can solve them. This matters for revenue because slow answers on delivery, returns, compatibility or product choice can turn into abandoned purchases or bad reviews.
Reduce repeat questions with self-service content
A knowledge base can answer common questions before a customer opens a ticket. The module organises articles into categories and listings, while quiet tracking of article reads and ratings shows what customers actually need help with. Fewer repetitive tickets mean staff have more time for complex issues that affect orders, refunds and long-term loyalty.
Departments, threads and knowledge base in Back Office
The module keeps support inside PrestaShop rather than forcing every conversation into an external help desk. It supports threaded ticket conversations, internal notes, order links, file attachments, departments, optional IMAP email polling, email replies matched back to tickets, stale-ticket closure and knowledge-base activity. Self-hosted ticket history also means customer emails and order context stay on your store server instead of being moved to a separate help-desk vendor by default.
-
Referencemprsupportrevolution
-
In stock2147483647 Items
-
PrestaShop CompatibilityPS 1.7 – 9.x
-
Pricing ModelOne-time Purchase
-
Module TypeFront & Back-office
-
GDPR RelevantNo
-
Business GoalCustomer Communication
-
External Account NeededNo
-
Module ComplexityFeature-Rich Module
-
Customer Journey StageRetain Customers
-
Works With PlatformNo External Platform
What customers say about us
Company reviews
5.0
★
★
★
★
★
(4 reviews)
Loading customer reviews...
No product reviews yet
Be the first to share your experience with this module.
Write a Review
Support Revolution adds a structured support ticket area to your PrestaShop store, so customers can ask for help from their account and your team can manage every conversation from the back office. It replaces scattered support emails with departments, statuses, priorities, attachments, staff replies, optional IMAP email fetching, and a front office knowledge base.
Have a question about this product?
Our experts are here to help. Ask anything about installation, compatibility, or specifications.
1258
questions
9
categories
2014
building modules since
1.7–9
PrestaShop versions
v2.1.182026-05-27
- AddedFinalize support hub SEO cleanup
- AddedShow FAQ previews in knowledge base
- AddedLink knowledge base back to FAQ
Loading full changelog...
Works Well With Support Revolution
Modules our team genuinely pairs with this one — and exactly why each belongs in the same setup.
Workflow
Support Revolution gives your store a help desk workflow inside PrestaShop, where logged-in customers and staff manage tickets with history, identity and order context, and guest tickets can be enabled. A help desk handles ongoing cases well, but it still needs a clean, structured way for enquiries to come in.
Better Contact Form covers that intake as a separate tool, offering multiple storefront forms for support, returns, quotes or business messages, with multilingual text, custom fields and required validation so the right details are captured up front.
Used alongside each other, the contact form acts as a structured front door while Support Revolution manages the conversation that follows. Shoppers submit well-formed enquiries through the form, and staff work those cases with full ticket and order context, giving customer contact a clear path from first message to resolution.
Workflow
Support Revolution runs a help desk inside PrestaShop, with ticket history, customer identity and order-related context so staff handle questions close to the data that matters. Stores selling digital goods, however, generate support around downloads, licences, versions and access that needs its own product setup.
Digital Revolution provides that as a separate tool, adding product setup, license control and a customer portal for protected downloads, versions, domains, demos, support access and subscriptions inside PrestaShop.
Used alongside each other, Digital Revolution structures how digital products and their access are delivered while Support Revolution handles the human help around them. They are independent tools, so the portal and the help desk each keep their own records; together they suit stores selling modules, themes or software, covering both the delivery mechanics and the support conversations that follow.
Workflow
Support Revolution handles the cases that need a real conversation, with a PrestaShop help desk that keeps ticket history, customer identity and order context together. Many incoming questions, though, are the same routine ones that could be answered before a ticket is ever opened.
FAQ Manager covers those as a separate tool, turning repeated questions about shipping, returns, compatibility and product use into structured, catalogue-connected content shoppers can read for themselves.
Used alongside each other, FAQ Manager deflects the predictable questions while Support Revolution carries the genuine cases. The help desk sees fewer tickets for things already answered publicly, so staff focus on issues that actually need them, and shoppers still get a clear escalation path when self-service is not enough.
Complement
Support Revolution gives staff a help desk to work individual customer cases with full ticket and order context, resolving problems one conversation at a time. Some issues, though, affect many customers at once, and answering each ticket separately is repetitive and easy to get inconsistent.
Issue Tracker covers that shared dimension as a separate tool, publishing a known-issues and product FAQ workflow with a product-page issue tab showing open and total counts, status badges and resolved fixes, so shoppers see problems transparently.
Used alongside each other, Issue Tracker communicates widely known problems publicly while Support Revolution handles the individual, account-specific cases. Shoppers can check a product's open issues before opening a ticket, which can reduce duplicate contacts about the same known problem and let the help desk focus on the cases that truly need individual attention.
30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales
You might also like
