Support Revolution adds a complete customer support system to your PrestaShop store. Replace the basic contact form with a professional ticket-based support system featuring categories, priorities, file attachments, and agent assignment. Customers create and track tickets from their account dashboard.
The module includes a knowledge base for self-service support, canned responses for common questions, and SLA tracking to ensure timely responses. Perfect for stores that need organized, trackable customer support.
30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales
Professional customer support requires more than a contact form. Support Revolution provides a complete helpdesk solution within PrestaShop.
Customers submit tickets with subject, category, priority, and message. Attach files and reference specific orders. Track ticket status from their account page.
Support agents manage tickets from a dedicated back-office section. View ticket queues, respond to customers, add internal notes, and change ticket status. Canned responses speed up replies to common questions.
Create help articles organized by category. Customers can search for answers before submitting tickets, reducing support volume. Link to relevant articles in ticket responses.
Auto-assign tickets based on category, send notifications for ticket updates, and escalate overdue tickets automatically. Define SLA rules with response time targets.
Track ticket volume, response times, resolution rates, and customer satisfaction. Identify common issues and optimize your support process based on data.
