FAQ Manager

Organize and Display FAQ Sections to Reduce Support Requests

Price: €99.00
Tax included

FAQ Manager creates organized, searchable FAQ pages with accordion layout, category grouping, and automatic FAQ Schema structured data markup for Google rich results — increasing organic click-through rates by 20–30%.

  • Accordion Display: Clean, space-efficient expand/collapse with smooth animation
  • FAQ Schema Markup: Automatic JSON-LD structured data for Google FAQ rich results
  • Category Organization: Group questions by topic with configurable sort order
  • Rich Text Answers: Full HTML — images, videos, tables, lists, links in answers
  • Product & Category Assignment: Display specific FAQs on matching product pages
  • Search Functionality: Real-time keyword filtering to find answers instantly
  • Drag-and-Drop: Intuitive back-office ordering for questions and categories
  • Multilingual: Full translation support for all configured languages
  • Analytics: Track most-viewed questions to improve content over time
  • Multistore Ready: Per-store FAQ content and categories

Reduce support tickets and win Google rich results. Compatible with PrestaShop 1.7 through 9.x.

Product availability: Instant download after purchase
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Structured FAQ Pages That Win Google Rich Results

FAQ Manager for PrestaShop creates beautiful, organized FAQ pages with accordion-style question and answer displays, category grouping, search functionality, and — most importantly — FAQ Schema structured data markup that qualifies your FAQ content for Google's rich results. When your FAQ pages appear in Google search with expandable question-and-answer rich snippets, your search listing takes up significantly more screen real estate, dramatically increasing click-through rates.

FAQ pages serve a dual purpose in e-commerce: they reduce customer support workload by answering common questions before they become support tickets, and they generate SEO value by targeting the question-based long-tail keywords that represent high-intent search queries. A well-structured FAQ page answering "How do I install your module on PrestaShop 8?" captures organic traffic from customers who are already evaluating your product and need just one more answer before purchasing.

This module makes FAQ management effortless with an intuitive back-office interface for creating, organizing, and maintaining questions and answers across multiple categories, all while automatically generating the Schema.org FAQPage structured data that Google requires for rich result eligibility.

Key Features and Benefits

  • Accordion Layout: Questions display in a clean, space-efficient accordion format. Customers click a question to expand its answer with smooth animation. Multiple questions can be open simultaneously or restricted to one-at-a-time mode.
  • Category Organization: Group FAQs into logical categories (e.g., "Shipping & Delivery," "Returns & Refunds," "Technical Support," "Product Information") with configurable sort order and collapsible category sections.
  • FAQ Schema Markup: Every FAQ page automatically generates Schema.org FAQPage structured data (JSON-LD format) that qualifies your content for Google's FAQ rich results — expandable question-and-answer snippets directly in search results.
  • Rich Text Answers: Answers support full HTML formatting — paragraphs, headings, lists, images, embedded videos, tables, and links. Provide comprehensive answers that genuinely help customers rather than bare-minimum text responses.
  • Search Functionality: A built-in search bar lets customers type keywords to instantly filter the displayed questions, finding relevant answers without scrolling through categories.
  • Product & Category FAQ Assignment: Assign specific FAQ entries to individual products or product categories. Product-specific FAQs display on product detail pages, answering purchasing questions right where buying decisions are made.
  • Drag-and-Drop Ordering: Reorder questions and categories with intuitive drag-and-drop in the back office. No position numbers to manage — just drag items into the order you want.
  • Multilingual Support: Full translation support for questions and answers in every language configured in your PrestaShop installation.
  • Widget & Hook Display: Display FAQs on a dedicated page, embed category-specific FAQs on product pages, or place FAQ widgets in sidebars and footers using PrestaShop's hook system.
  • Analytics Integration: Track which questions are viewed most frequently to identify common customer concerns and improve your FAQ content over time.

The SEO Power of FAQ Schema

FAQ Schema markup is one of the most impactful structured data types available for e-commerce SEO. When Google displays your FAQ content as rich results, your search listing expands from the standard 2–3 lines to potentially 5–10 lines of screen space, pushing competitors further down the page and dramatically increasing your click-through rate.

Studies show that FAQ rich results increase organic click-through rates by 20–30% compared to standard search listings. For commercial-intent keywords like "PrestaShop module installation help" or "how to integrate payments in my store," this traffic increase translates directly into more customers finding and purchasing your products.

Beyond rich results, FAQ pages naturally target question-based keywords (who, what, when, where, how, why) that represent the fastest-growing segment of search queries, driven by voice search and conversational AI assistants. A comprehensive FAQ section positions your store to capture this expanding search landscape.

Technical Details

  • JSON-LD Structured Data: FAQPage and Question/Answer schema generated in JSON-LD format (Google's preferred method) with automatic validation against Schema.org specifications.
  • CSS-Only Accordion: Accordion expand/collapse uses CSS transitions with JavaScript enhancement for smooth animation — functional even with JavaScript disabled.
  • Clean URL Routing: Dedicated FAQ page with SEO-friendly URL, proper meta title/description, and breadcrumb navigation.
  • AJAX Search: Real-time FAQ search filters questions as the customer types, with debounced input handling for smooth performance.
  • Back-Office CRUD: Full create, read, update, delete interface with TinyMCE rich text editor for answer content, category assignment, and position management.
  • Multistore Compatible: Separate FAQ content and categories per store.
  • Compatible with PrestaShop 1.7, 8.x, and 9.x.

Why is this module unique?

  • Automatic FAQPage Schema markup generation — valid JSON-LD structured data without any manual coding
  • Product and category-level FAQ assignment puts answers directly on product pages where they drive conversions
  • Rich text answers with full HTML support — images, videos, tables, not just plain text
  • Drag-and-drop ordering for both questions and categories — intuitive back-office management
  • Built-in search functionality lets customers find answers instantly without browsing categories
  • Analytics tracking reveals which questions customers view most, guiding content improvement

Use Cases

  • Module & Software Stores: Answer installation, compatibility, licensing, and technical questions that are the primary barriers to purchase
  • E-Commerce Stores: Address shipping, returns, payment, and sizing questions that drive the majority of pre-purchase support tickets
  • B2B Suppliers: Provide detailed product specification FAQs, bulk ordering information, and account management guidance
  • Service-Based Businesses: Explain service processes, timelines, pricing structures, and deliverables in organized, searchable format
  • Regulated Industries: Present compliance information, certifications, and safety data in structured, accessible FAQ format
  • Multi-Language Stores: Provide localized FAQ content in every language your store supports, reducing support burden across all markets
  • Reference
    mprfaq
  • In stock
    999 Items
  • PrestaShop Compatibility
    PS 1.7 – 9.x
  • Pricing Model
    One-time Purchase
  • Module Type
    Front & Back-office
  • GDPR Relevant
    No
  • Business Goal
    Customer Communication
  • External Account Needed
    No
  • Module Complexity
    Feature-Rich Module
  • Customer Journey Stage
    Engage Shoppers
  • Works With Platform
    No External Platform

v1.2.0 — 2026-02-04

  • Added PrestaShop 9.x compatibility
  • New schema.org FAQPage structured data markup for Google rich results
  • Added AJAX-powered FAQ search with instant results highlighting
  • Configurable FAQ categories with collapsible accordion navigation
  • Fixed FAQ ordering not persisting after category reassignment

v1.1.1 — 2025-08-15

  • Fixed accordion animation glitch when multiple FAQs expanded simultaneously
  • Added FAQ import/export via CSV for bulk content management
  • Improved SEO: individual FAQ items now have unique anchor links
  • Added view counter per FAQ item for popularity tracking

v1.1.0 — 2025-03-28

  • Added multi-category FAQ organization with tabbed interface
  • New customer-submitted question form with admin moderation queue
  • Configurable FAQ widget for product pages (product-specific FAQs)
  • Added rich text editor for FAQ answers with image and video embed support
  • Multilingual FAQ management with per-language content

v1.0.1 — 2024-11-02

  • Fixed FAQ page not accessible when friendly URLs disabled
  • Added back office FAQ preview before publishing
  • Minor styling fix for accordion icons on RTL themes

v1.0.0 — 2024-06-22

  • Initial release
  • FAQ management with question/answer pairs
  • Accordion-style front office display with smooth animations
  • Dedicated FAQ CMS page with configurable URL
  • Back office WYSIWYG editor for rich FAQ content
  • Compatible with PrestaShop 1.6, 1.7, and 8.x
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