FAQ Manager turns recurring PrestaShop questions into a searchable answer library, product-page guidance and a moderated question channel. Installation plus a first category, question and answer opens the public FAQ area.
A useful answer should outlast the support conversation that produced it. The same approved explanation appears beside relevant products, in the FAQ centre and in store search instead of remaining buried in separate messages.
You assign answers to products, catalogue categories or manufacturers, control customer-group visibility and schedule publication. One answer serves several FAQ topics without duplicate editing. New customer questions wait for your decision: publish with an answer, reply privately, reject or leave pending. Each shop keeps separate content and submissions.
Maintaining an answer once puts delivery, compatibility or product-use guidance where customers are deciding what to buy.
FAQ Manager gives repeated customer questions one maintained home and places the approved answer wherever it is useful in the store.
The first category and answer are enough to launch. The same administration then supports a large multilingual catalogue with distinct audiences and support teams.
The FAQ tab on this page is managed with FAQ Manager.
A question attaches to one product, a chosen product set, an entire manufacturer or the full catalogue. FAQ topics also connect to catalogue categories, and every product in a connected category inherits the relevant answers automatically. One maintained question belongs to several FAQ topics when the same policy concerns delivery, returns and warranties.
You choose the product tab, product content area, product footer, catalogue-category area, side column, homepage, footer or a dedicated FAQ destination. Each surface has its own entry limit and order. Customer-group visibility keeps trade terms with wholesale buyers, while publication and answer dates prepare content before it appears. Individual answer pages also present assigned product cards, carrying the reader from an explanation back to the relevant item.
The dedicated FAQ centre presents topics with question counts, recently updated material and the answers visitors rate as most useful. Category pages use an accordion whose first-open and multiple-open behaviour is configurable, while the left column links related FAQ content from the catalogue. The same questions also appear inside the store's main search results.
FAQ search reads the question, answer, category and tags, then offers suggestions during typing. Search aliases cover misspellings and alternate product names, matched words are highlighted, and the merchant decides whether a search examines questions alone or questions with answers. Visitors filter results by topic, change their order and choose how many appear per page. Helpful and unhelpful votes reveal which explanations solve the problem and which need rewriting.
The question form appears in the FAQ area and on product pages, already carrying the product context. A hidden spam trap, submission limits, a visual challenge and customer-group permissions protect the queue. The customer receives a localized confirmation, while a notification goes to the configurable team address responsible for answers.
The pending list keeps the customer's name, email address, product, topic, language and shop together. From one review screen you publish the question and answer, send an answer privately, reject the submission or leave it pending. Email wording is editable for every language. Community replies follow the chosen rule, either appearing immediately or waiting for approval, and official staff answers remain clearly prioritised.
The FAQ centre, each topic and each substantial question have readable localized addresses. Page titles and descriptions are written separately in every store language, and language alternatives lead search engines to the corresponding version rather than a generic translation.
You decide independently whether the main centre, FAQ topics and individual questions enter search results and the store's page list for search engines. Internal search results stay outside the index. Scheduled questions remain invisible until their publication date, changed addresses lead visitors to the current page, and optional machine-readable question data describes public answers without forcing every short entry to become a standalone page.
The first setup needs a page title, one category and one question with its answer. Answers accept formatted text, links, images and embedded media. Default storefront wording is already supplied in the main store languages, while the theme settings carry the shop's colours, borders and corner style into the FAQ area.
Deeper controls cover category descriptions and icons, grid columns, list or accordion layouts, related-product presentation, question-form wording, pending-question limits and a live storefront preview. Bulk actions change status, topic, product associations and visibility for many entries at once. In a multistore installation, every shop keeps its own questions, topics, settings, submissions and display rules, so one support operation does not leak content into another storefront.
Requires PrestaShop 1.6.1 or later and PHP 7.1 or later.
30 days return right
Plug & Play Modules
Dedicated Support First
Built and maintained by David Miller and mypresta.rocks. David Miller has worked with PrestaShop since 2013, and the company behind this shop has been registered since 3 December 2018. Every module in this catalogue is our own work, so your questions to support reach the people who wrote the code. The changelog on this page lists every update with its date.
FAQ Manager answers common questions on a structured page with categories and FAQ Schema markup, and Support Revolution handles the rest as tickets with threads, departments and email notifications. Self-service first, personal support when it is needed.
FAQ Manager collects general answers on one page, and Product Extra Info Tabs puts product-specific details in tabs on each product page. Shoppers find both kinds of answers without contacting you.
Ask About Product lets shoppers send a question from the product page and get an email reply, and FAQ Manager publishes the questions you hear most so the next shopper finds the answer immediately. Today's question becomes tomorrow's FAQ.
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