Add a product-page form so shoppers can ask about the exact item in PrestaShop
PrestaShop product enquiry form gives shoppers a direct way to ask about the product they are viewing, without leaving the page. Your store can capture questions about fit, details or buying doubts at the moment they matter, with the product context kept inside the enquiry workflow.
The module adds an Ask a question button near the product details and opens a popup form with name, email and message fields. Shoppers get confirmation without leaving the product page, and the email sent to your chosen recipient includes the product name and product ID. You can configure the recipient address and subject prefix.
The module sends enquiries with its own email layout when available and falls back to PrestaShop's contact email layout if needed. It is a focused product-question tool, designed to reduce friction compared with sending shoppers to a generic contact page.
Setup stays lightweight: a single front-office hook renders the button and the AJAX popup, so nothing changes in your theme or checkout. It is translation-ready, runs on PrestaShop 1.6 to 9.x, and validates the email address and message on every submission before sending.
- Nearby contact action. The module adds an Ask a question button near the item details, keeping help close to what the shopper is considering.
- Modal form workflow. Customers enter name, email and message in a popup while the product name stays visible as context.
- Inline submission. Shoppers get success or validation feedback without leaving the product page, so asking a question does not interrupt the buying flow.
- Item details in the notification. Submitted messages include the item name and ID, so the merchant can see exactly what the customer asked about.
- Configurable recipient. The Back Office lets the merchant choose the destination email and subject prefix, with the shop email used as the default recipient.
- Reliable email delivery. The module uses its dedicated email template when available and falls back to PrestaShop's contact template if needed.
PrestaShop product enquiry form for buyer questions
PrestaShop Ask a Question - Product Enquiry Form adds a product-specific enquiry form to each product page, so shoppers can ask the question that is blocking their purchase without leaving the page. Questions about dimensions, compatibility, delivery time or custom options often decide whether a visitor buys now or abandons the store to compare elsewhere. The module captures that high-intent question with product context attached, sends it by email, and lets your team reply while the customer is still warm.
Recover sales that would otherwise be lost
A shopper who cannot confirm one important detail is very close to buying but also very close to leaving. Sending them to a generic contact page adds friction and often loses the product they were looking at, which costs you a lead that was already interested. This module keeps the question on the product page and sends it with the product name and product ID, helping your team remove the obstacle quickly and turn uncertainty into an order.
Save support time with complete context
Support teams waste time when messages arrive with only a vague question and no clear product reference. Every extra reply asking which product the customer meant slows the conversation and makes the store look less organised. Ask About Product includes the product details automatically, so the first response can answer the real question instead of reconstructing the shopper's journey.
Make the buying experience easier for customers
Customers do not want to hunt for a contact form when they are trying to make a purchase decision. The product-page form lets them send the question and get instant confirmation without a page reload, which keeps them in the buying flow. That convenience matters because a smoother path to help reduces frustration, protects trust and gives hesitant shoppers a better reason to stay.
Product-context emails from a quick product-page form
The module is managed from Back Office with a global enable switch, recipient email setting and subject prefix, so setup is straightforward and does not require editing theme templates. It uses the product page context already available in PrestaShop, which keeps the workflow simple for store staff and familiar for customers. Because it is a focused enquiry form rather than an external chat platform, it avoids unnecessary moving parts while giving you the practical sales-support function you need.
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Referencempraskaboutproduct
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In stock2147483647 Items
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PrestaShop CompatibilityPS 1.6 – 9.x
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Pricing ModelOne-time Purchase
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Module TypeFront & Back-office
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GDPR RelevantNo
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Business GoalCustomer Communication
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External Account NeededNo
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Module ComplexityFeature-Rich Module
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Customer Journey StageEngage Shoppers
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Works With PlatformNo External Platform
What customers say about us
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Ask About Product adds a product-specific question form directly on your PrestaShop product pages, so shoppers can ask before buying without leaving the page. You receive the question by email with the product name and product ID included.
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1258
questions
9
categories
2014
building modules since
1.7–9
PrestaShop versions
v1.0.162026-05-27
- Addedcomplete FR/DE/ES/IT/PL translations
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Works Well With Ask About Product
Modules our team genuinely pairs with this one — and exactly why each belongs in the same setup.
Complement
Ask About Product gives shoppers a focused way to ask about the item they are viewing, with an Ask a question button that opens a popup form keeping the product context inside the enquiry. Capturing those questions is good, but many of them repeat, and answering the same ones individually is slow.
FAQ Manager complements that as a separate self-service tool, turning recurring questions about shipping, returns, compatibility and product use into structured, catalogue-connected content shoppers can read for themselves.
Used alongside each other, the FAQ answers the predictable questions before a shopper even opens the enquiry form, while Ask About Product captures the genuinely product-specific ones. Shoppers who can self-serve do, and your team handles fewer repeat enquiries, so the questions that reach you are more likely to be the ones that actually need a personal answer.
Workflow
Ask About Product lets shoppers send a question tied to the product they are viewing, capturing fit, detail or buying doubts at the moment they matter, with product context kept in the enquiry. The form captures the question well, but handling it over time, with history and order context, needs more than a popup.
Support Revolution covers that as a separate tool, a PrestaShop help desk with ticket history, customer identity and order context, plus optional guest tickets, for cases that need proper follow-up.
Used alongside each other, Ask About Product captures the initial product-specific question while Support Revolution manages the conversation that follows. They are independent tools, so the enquiry and the help desk keep their own records; together they cover both the moment of asking and the ongoing handling, giving shoppers a clear path from first question to resolution.
Governance
Ask About Product adds a public enquiry form near the product details so shoppers can ask about fit or buying doubts. As with any storefront form, an open, easy-to-reach field attracts automated spam, and a flood of junk submissions buries the real product questions and wastes staff time.
reCAPTCHA & hCaptcha Protection covers that as a separate safeguard, reducing and filtering spam and bot submissions on storefront forms using reCAPTCHA v2, v3 or hCaptcha. It screens submissions rather than reading or cleaning your enquiry data.
Used alongside each other, Ask About Product keeps the product-question channel open to genuine shoppers while the captcha layer filters much of the automated noise before it goes through. Real enquiries are easier to spot in a cleaner queue, and your team spends its time answering customers rather than clearing bot submissions.
Complement
Ask About Product captures a shopper's specific question about the item they are viewing, helping resolve fit or buying doubts at the decisive moment. That answers the questions a shopper thinks to ask; it does not show them how reviewers rated the product.
Reviews & Ratings complements that as a separate native tool, adding moderated ratings, written feedback, optional photo reviews and review criteria for products, kept inside PrestaShop rather than relying on a third party.
Used alongside each other, Ask About Product handles the active, individual question while reviews provide the collective moderated feedback that often answers doubts before they are even raised. One lets a shopper ask, the other lets them learn from reviewers, so the product page supports the decision both by inviting questions and by surfacing moderated customer feedback.
30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales
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