Viber Chat Integration

Summary of what the module offers

Viber Chat Integration places a controlled Viber contact route in a PrestaShop store, carries useful context into the opening message and selects the appropriate contact profile for each shopper.

• Fast first launch: one phone number, a clear readiness state and a test link.
• Useful opening message: product and page context travel with the question.
• Viber service: messages, photos, videos, files, voice notes and calls stay in a familiar application.
• Store-ready appearance: icon or text bar, exact placement, colour, size, spacing, tooltip and movement.
• Relevant contact: profiles combine language, customer, catalogue, cart, device and schedule conditions.
• Deliberate handoff: the store contacts Viber only after the shopper chooses the launcher.

What does Viber give the customer and the support team?

Viber keeps text, photos, videos, files, voice messages, voice calls and video calls in one conversation. A customer therefore shows a damaged parcel, a label or a part that needs matching instead of describing it over several exchanges. Personal chats and calls use built-in end-to-end encryption.

Viber-to-Viber communication is free apart from internet access. In supported countries, a free small business account brings a searchable business profile, welcome and away messages, business hours, a dedicated customer folder and insights covering the previous thirty days. Business Plus adds optional paid tools with prices set by region. Viber supplies the conversation and account features, while the module controls the entrance from the shop.

Who sees which Viber contact, and when?

You decide the scope. A profile covers the whole store or selected product pages, categories, cart and checkout, then narrows the audience by store language, customer group, login status, product, category or cart context. The first matching profile supplies the phone number, message and appearance, so the result remains predictable.

Office hours follow the store timezone and include overnight periods and holiday exceptions. Outside those hours, the launcher shows the wording and alternative contact route selected for that profile. Mobile visibility remains a separate choice, while the first scroll, click or touch reveals the launcher before the configured maximum delay.