Add a floating Viber contact link to your PrestaShop product and store pages
Viber Chat Integration is a module for PrestaShop stores that adds a Viber contact launcher and opens the appropriate conversation with a prepared message containing the product and page context. The first launch needs the module installation and one phone number, while a test link confirms the destination before customers see it.
Viber is a free calling and messaging service for phones, tablets and computers. Viber-to-Viber messages, voice calls and video calls cost nothing apart from internet access, and a conversation carries text, photos, videos, files and voice messages with built-in end-to-end encryption. In supported countries, a free small business account adds a business profile, welcome and away messages, business hours, a customer-chat folder and thirty-day insights. Business Plus is an optional paid plan with regional pricing.
The module is simple to start and deep to configure. You choose a round icon or a text bar, left or right placement, colour, size, distance from the screen edge, tooltip and pulse, bounce or no movement. A live desktop and mobile preview shows the selected result before publication.
You write the prepared message, button text and tooltip separately for every store language. Named contact profiles select a different Viber number according to language, customer group, login status, page type, product, category, cart context and office hours. Outside those hours, the launcher presents your alternative contact route. You also decide whether it appears on phones and whether the first scroll, click or touch reveals it before the maximum delay.
The result is a familiar contact route in Viber-focused markets, a first question that arrives with its context, each conversation reaching the appropriate team and exact control over where the launcher supports a purchase.
Summary of what the module offers
Viber Chat Integration places a controlled Viber contact route in a PrestaShop store, carries useful context into the opening message and selects the appropriate contact profile for each shopper.
- Fast first launch: one phone number, a clear readiness state and a test link.
- Useful opening message: product and page context travel with the question.
- Viber service: messages, photos, videos, files, voice notes and calls stay in a familiar application.
- Store-ready appearance: icon or text bar, exact placement, colour, size, spacing, tooltip and movement.
- Relevant contact: profiles combine language, customer, catalogue, cart, device and schedule conditions.
- Deliberate handoff: the store contacts Viber only after the shopper chooses the launcher.
How does the first Viber message arrive with its context?
You write the opening message for each store language. The module inserts the current page address and product name, so the first question already identifies the item under discussion. Each contact profile has its own Viber number and wording, and ordered conditions select the right one.
The click opens Viber with the selected contact and prepared text. The customer reviews and sends the message, then the conversation continues in Viber on the phone or linked computer. Nothing is posted without that final customer action.
What does Viber give the customer and the support team?
Viber keeps text, photos, videos, files, voice messages, voice calls and video calls in one conversation. A customer therefore shows a damaged parcel, a label or a part that needs matching instead of describing it over several exchanges. Personal chats and calls use built-in end-to-end encryption.
Viber-to-Viber communication is free apart from internet access. In supported countries, a free small business account brings a searchable business profile, welcome and away messages, business hours, a dedicated customer folder and insights covering the previous thirty days. Business Plus adds optional paid tools with prices set by region. Viber supplies the conversation and account features, while the module controls the entrance from the shop.
How does the launcher fit the shop?
You select a compact round icon or a wider bar with your own wording. The left or right side, colour, size, distance from the edge and tooltip are set independently. Pulse, bounce and a still state determine how strongly the contact route attracts attention.
The live preview follows the selected profile and store language on desktop and mobile. Responsive dimensions keep the bar inside a narrow screen, safe spacing avoids device controls, and the tooltip responds to pointer, keyboard and touch. The finished footprint is visible before the settings go live.
Who sees which Viber contact, and when?
You decide the scope. A profile covers the whole store or selected product pages, categories, cart and checkout, then narrows the audience by store language, customer group, login status, product, category or cart context. The first matching profile supplies the phone number, message and appearance, so the result remains predictable.
Office hours follow the store timezone and include overnight periods and holiday exceptions. Outside those hours, the launcher shows the wording and alternative contact route selected for that profile. Mobile visibility remains a separate choice, while the first scroll, click or touch reveals the launcher before the configured maximum delay.
How quickly does the Viber contact route go live?
The first launch needs the module installation and one Viber phone number. The configuration normalises and validates the international number, reports whether the connection is missing, invalid or ready, and supplies a test link. Clear limits on size, spacing and delay keep the launcher inside the screen.
The launcher works across PrestaShop themes without storefront file changes and remains in place after a theme update. Before the click, no request reaches Viber; the external service receives the shopper only after a deliberate handoff. The built-in installation-status and update screens keep the module ready after the quick first setup grows into a richer configuration.
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Referencemprviberchatintegration
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In stock2147483647 Items
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PrestaShop CompatibilityPS 1.6 – 9.x
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Pricing ModelOne-time Purchase
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Module TypeFront-office
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GDPR RelevantYes
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Business GoalCustomer Communication
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External Account NeededYes
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Module ComplexityLightweight Widget
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Customer Journey StageEngage Shoppers
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Works With PlatformChat & Messaging
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Viber Chat Integration adds a floating Viber contact button to your PrestaShop storefront so shoppers can open a chat with your store from enabled pages. It is useful when your customers already use Viber and you want a visible contact path without editing theme templates.
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1301
questions
9
categories
2013
building modules since
1.6–9
PrestaShop versions
v1.1.132026-05-27
- Addedcomplete FR/DE/ES/IT/PL translations
- FixedMigrate chat config from ps_configuration to ConfigTable
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Works Well With Viber Chat Integration
Modules our team genuinely pairs with this one, and exactly why each belongs in the same setup.
Complement
A store using Viber Chat Integration shows a floating Viber entry point built from a validated number, opening a chat to your team while the buyer views the product, cart or checkout. Viber suits a quick exchange, but it is not designed to capture the structured detail a return, quote or business enquiry needs before staff can respond.
Better Contact Form covers that with multiple storefront forms for support, returns, quote requests or business messages, custom fields and required validation, so shoppers provide complete information before a conversation starts. It is a separate, structured intake channel from Viber.
With both, fast questions go through Viber while detailed or after-hours enquiries arrive as complete submissions. Shoppers pick the path that suits them, and your team receives either a quick chat or a fully described request, covering two distinct contact needs without funnelling everything into a single messaging button.
Complement
Viber Chat Integration gives shoppers a familiar Viber shortcut when Viber is one of your service channels. Many of those messages repeat the same questions, shipping, returns, compatibility or product use, which spends staff time on things self-serve content could answer first.
FAQ Manager covers that by structuring repeated questions into catalogue-connected content with categories, questions, translations and product assignments, helping customers decide faster before contacting support. It is a self-serve knowledge base, separate from the Viber channel.
Running both, the FAQ resolves predictable questions immediately while Viber stays open for the ones that need a person. Shoppers who prefer reading get an instant answer, those who want to message still can, and your team focuses Viber conversations on real cases rather than repeating standard delivery or compatibility details.
Workflow
A store with Viber Chat Integration uses a Viber button for quick pre-sale questions from the product, cart or checkout page. Those conversations carry no order context, though, and are hard to track once a customer needs documented, ongoing follow-up.
Support Revolution covers that with an in-shop help desk where logged-in customers open tickets, guests can be enabled, and staff work with ticket history, customer identity and order-related context near the relevant data. It is a structured ticketing workflow, separate from a messaging button.
Together they form an escalation path: Viber handles the fast question while anything needing history or order detail moves into ticketing. Your team answers casual queries where customers are comfortable and manages real service cases with proper records, so important issues are not lost in a Viber thread that cannot be searched or handed over internally later.
Complement
With Viber Chat Integration, a store offers a general Viber contact route for any kind of question. Because it opens the Viber app, a precise question about the exact product on screen can lose its product context once the conversation moves into the messenger.
Ask About Product covers that specifically, placing an Ask a question button near the product details that opens a popup form with name, email and message fields and keeps the product context inside the enquiry workflow. It is a focused, product-anchored tool rather than a general chat.
Running both, broad questions go through Viber while product-specific doubts are captured in context on the page. Your team immediately sees which product an enquiry concerns, and shoppers get a clean way to ask about fit or details without leaving the product or losing the link to what they were viewing.
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