FAQ Manager
LINE Chat Integration lets customers reach you instantly on LINE, and FAQ Manager answers the common questions on a structured FAQ page first. Fewer routine messages and quicker replies to the important ones.
Add a floating LINE contact link so shoppers can message you from your PrestaShop store
LINE Chat Integration places a LINE contact button in your PrestaShop store and prepares the conversation with page context. One personal or official LINE ID starts setup, with a test link to confirm the destination.
LINE handles messages, photos, videos and files. Basic messaging is free apart from connectivity charges; in supported markets, Official Accounts start free, with paid plans expanding selected sending and history limits.
You choose the button's appearance, write messages by language and route profiles by audience, catalogue or opening hours. Selected product, cart or order details enter the message. Nothing goes to LINE before the click, and the shopper reviews and sends the text.
The appropriate contact receives a question with its context, reducing the need to ask which product or order is involved.
Summary of what the module offers
LINE Chat Integration places a controlled LINE contact route in a PrestaShop store, with context-filled messages and named profiles that send each shopper to the appropriate destination.
- Fast first launch: one LINE ID, a clear readiness message and a test link.
- Useful first message: the page, product, cart and selected customer or order context arrives with the question.
- LINE service: the conversation continues in a channel with especially strong reach in Japan, Taiwan and Thailand.
- Store-ready appearance: icon or text bar, exact placement, colour, size, spacing, tooltip and movement.
- Relevant visibility: profiles combine language, customer, catalogue, cart, address, device and schedule conditions.
- Deliberate handoff: the shop sends nothing to LINE before the shopper clicks.
How does the first LINE message arrive with its context?
You write the opening message for each store language. The module inserts the current page address and, according to your selection, the product name and price, cart contents, customer identity or order reference. Support starts with the actual question instead of asking which item or order the customer means.
Each profile has its own LINE destination and its own message. The link opens the selected account in LINE. When the app is installed, the handoff continues there; otherwise it uses a new browser tab. The shopper reviews and sends the prepared text, so nothing is posted without that final action.
What does LINE give the customer and your team?
LY Corporation reported 193 million monthly active LINE users on 31 March 2026: 100 million in Japan, 22 million in Taiwan and 54 million in Thailand. A customer who already uses LINE recognises the route and continues in the same app, with the conversation thread, photos, videos and files kept together.
Basic LINE messaging is free apart from connectivity charges. In markets where LINE Official Account is offered, the account starts with a free plan and gives the business individual chat, notifications, greetings, automated replies, broadcasts, coupons, rich menus, insights and a business profile. Paid plans expand selected broadcast and history limits. LINE provides the conversation and account tools; the module decides how that route appears and behaves in the shop.
How does the launcher fit the shop?
You choose a compact round icon or a wider bar with your own wording. Position, colour, diameter, edge spacing and tooltip are set independently, while pulse, bounce and a still state control how much attention the launcher attracts.
The desktop and mobile preview follows the selected language and profile. Responsive sizing keeps the bar inside a narrow screen, safe spacing avoids device controls, and the tooltip works with a pointer, keyboard and touch. The preview makes the final footprint visible before saving.
Who sees which LINE contact, and when?
You choose the scope yourself. A profile covers the whole shop or selected product pages, categories, cart and checkout, and then narrows the audience by store language, customer group, login status, product, category, cart content or address. Ordered rules make the result predictable, and the first matching profile supplies the destination, wording and appearance.
Office hours use the shop's timezone, including overnight periods and holiday exceptions. When the team is away, the launcher shows the outside-hours wording and your selected alternative contact action. A main switch removes every profile from the shop. Mobile visibility remains a separate choice, while appearance after the first scroll, click or touch follows the configured maximum delay.
How quickly does the button go live?
The first launch needs the module installation and one personal or official LINE ID. The configuration checks the format, reports whether the connection is missing, invalid or ready, and provides a test link. Clear limits on size, spacing and delay prevent a saved value from placing the launcher outside the screen.
The launcher works with every PrestaShop theme without storefront file changes and remains in place through theme updates. It is produced by the shop itself. Before the click, no request goes to LINE; the external service receives the shopper only after a deliberate handoff. The built-in integrity and update screens also keep the installation state visible, so a quick start grows into a configuration that remains easy to maintain.
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Referencemprlinechatintegration
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Version1.1.66
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Released
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Updated
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PrestaShop CompatibilityPS 1.6 – 9.x
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Pricing ModelOne-time Purchase
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Module TypeFront-office
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GDPR RelevantYes
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Business GoalCustomer Communication
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External Account NeededYes
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Module ComplexityLightweight Widget
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Customer Journey StageEngage Shoppers
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Works With PlatformChat & Messaging
Quick start
- In Modules > Module Manager, choose Upload a module and install the
mprlinechatintegrationZIP. - Click Configure.
- In LINE Connection, enter LINE ID, for example
@myshop. - Leave Enable LINE Chat set to Yes and choose the corner in Button Appearance > Position.
- In Display Behavior, leave Show on Pages at All Pages and Fallback Delay (seconds) at
0for the first test. - Click Save. Open an allowed storefront page with JavaScript enabled.
- Scroll or click the page, or wait 10 seconds. Check that the button appears and inspect its destination:
@myshop. Click it on a device that can open LINE and confirm the correct contact.
Requires PrestaShop 1.6 or later and PHP 7.1 or later.
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30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales
Who builds and maintains this module
Built and maintained by David Miller and mypresta.rocks. David Miller has worked with PrestaShop since 2013, and the company behind this shop has been registered since 3 December 2018. Every module in this catalogue is our own work, so your questions to support reach the people who wrote the code. The changelog on this page lists every update with its date.
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Callback Requests
LINE Chat Integration serves customers who like messaging, and Callback Requests serves those who want a phone call, with a private queue, callback windows and overdue reminders. Customers choose the channel that suits them.
Better Contact Form
LINE Chat Integration handles quick questions in real time, and Better Contact Form collects detailed requests with custom fields, anti-spam protection and submission tracking. Instant chat and structured requests, both covered.
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