Add a floating LINE contact link so shoppers can message you from your PrestaShop store
LINE Chat Integration is a module for PrestaShop stores that adds a shop-controlled LINE contact button and carries the page context into the conversation. Installation and one LINE ID are enough for the first launch, and a test link confirms the destination before the button reaches customers.
LINE is a messaging service with 193 million monthly active users as of 31 March 2026, including 100 million in Japan, 22 million in Taiwan and 54 million in Thailand. Its basic messaging is free apart from connectivity charges, and conversations hold text, photos, videos and files. In supported markets, a LINE Official Account is free to create and includes individual chats, notifications, greetings, automated replies, broadcasts, coupons and rich menus, while paid plans expand selected sending and history limits.
The module is quick to start and deep to configure. You choose a round icon or a text bar, the left or right side, colour, size, edge spacing, tooltip and pulse, bounce or no movement. A live desktop and mobile preview shows the result before it appears in the store.
You write the prepared message separately for every store language, while the current page, product, cart and selected customer or order details enter it automatically. Named profiles choose a different LINE destination by language, customer group, product, category, cart content, address and opening hours. Outside those hours, the launcher displays your alternative contact route.
The result is a familiar contact path in LINE-focused markets, a first question that already has its context, the right team receiving each conversation and precise control over where the launcher helps a purchase.
Summary of what the module offers
LINE Chat Integration places a controlled LINE contact route in a PrestaShop store, with context-filled messages and named profiles that send each shopper to the appropriate destination.
- Fast first launch: one LINE ID, a clear readiness message and a test link.
- Useful first message: the page, product, cart and selected customer or order context arrives with the question.
- LINE service: the conversation continues in a channel with especially strong reach in Japan, Taiwan and Thailand.
- Store-ready appearance: icon or text bar, exact placement, colour, size, spacing, tooltip and movement.
- Relevant visibility: profiles combine language, customer, catalogue, cart, address, device and schedule conditions.
- Deliberate handoff: the shop sends nothing to LINE before the shopper clicks.
How does the first LINE message arrive with its context?
You write the opening message for each store language. The module inserts the current page address and, according to your selection, the product name and price, cart contents, customer identity or order reference. Support starts with the actual question instead of asking which item or order the customer means.
Each profile has its own LINE destination and its own message. The link opens the selected account in LINE. When the app is installed, the handoff continues there; otherwise it uses a new browser tab. The shopper reviews and sends the prepared text, so nothing is posted without that final action.
What does LINE give the customer and your team?
LY Corporation reported 193 million monthly active LINE users on 31 March 2026: 100 million in Japan, 22 million in Taiwan and 54 million in Thailand. A customer who already uses LINE recognises the route and continues in the same app, with the conversation thread, photos, videos and files kept together.
Basic LINE messaging is free apart from connectivity charges. In markets where LINE Official Account is offered, the account starts with a free plan and gives the business individual chat, notifications, greetings, automated replies, broadcasts, coupons, rich menus, insights and a business profile. Paid plans expand selected broadcast and history limits. LINE provides the conversation and account tools; the module decides how that route appears and behaves in the shop.
How does the launcher fit the shop?
You choose a compact round icon or a wider bar with your own wording. Position, colour, diameter, edge spacing and tooltip are set independently, while pulse, bounce and a still state control how much attention the launcher attracts.
The desktop and mobile preview follows the selected language and profile. Responsive sizing keeps the bar inside a narrow screen, safe spacing avoids device controls, and the tooltip works with a pointer, keyboard and touch. The preview makes the final footprint visible before saving.
Who sees which LINE contact, and when?
You choose the scope yourself. A profile covers the whole shop or selected product pages, categories, cart and checkout, and then narrows the audience by store language, customer group, login status, product, category, cart content or address. Ordered rules make the result predictable, and the first matching profile supplies the destination, wording and appearance.
Office hours use the shop's timezone, including overnight periods and holiday exceptions. When the team is away, the launcher shows the outside-hours wording and your selected alternative contact action. A main switch removes every profile from the shop. Mobile visibility remains a separate choice, while appearance after the first scroll, click or touch follows the configured maximum delay.
How quickly does the button go live?
The first launch needs the module installation and one personal or official LINE ID. The configuration checks the format, reports whether the connection is missing, invalid or ready, and provides a test link. Clear limits on size, spacing and delay prevent a saved value from placing the launcher outside the screen.
The launcher works with every PrestaShop theme without storefront file changes and remains in place through theme updates. It is produced by the shop itself. Before the click, no request goes to LINE; the external service receives the shopper only after a deliberate handoff. The built-in integrity and update screens also keep the installation state visible, so a quick start grows into a configuration that remains easy to maintain.
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Referencemprlinechatintegration
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In stock2147483647 Items
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PrestaShop CompatibilityPS 1.6 – 9.x
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Pricing ModelOne-time Purchase
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Module TypeFront-office
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GDPR RelevantYes
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Business GoalCustomer Communication
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External Account NeededYes
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Module ComplexityLightweight Widget
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Customer Journey StageEngage Shoppers
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Works With PlatformChat & Messaging
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LINE Chat Integration adds a floating LINE contact button to your PrestaShop storefront so shoppers can reach you from the messaging app they already use. It is especially useful for stores serving customers in Japan, Thailand, Taiwan, Indonesia, and Southeast Asia, where LINE is often the expected support channel.
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1301
questions
9
categories
2013
building modules since
1.6–9
PrestaShop versions
v1.1.132026-05-27
- Addedcomplete FR/DE/ES/IT/PL translations
- FixedMigrate chat config from ps_configuration to ConfigTable
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Works Well With LINE Chat Integration
Modules our team genuinely pairs with this one, and exactly why each belongs in the same setup.
Complement
A store using LINE Chat Integration adds a floating LINE contact button, valuable in LINE-heavy markets where an app-based question can decide whether a visitor continues to checkout. App chat is quick, but it is not designed to collect the structured details a return, quote or business message requires before staff can respond properly.
Better Contact Form covers that with multiple storefront forms for support, returns, quote requests or business messages, custom fields and required validation, so shoppers provide what your team needs before a conversation starts. It is a separate, structured intake channel from LINE.
With both, fast questions flow through LINE while detailed or after-hours enquiries arrive as complete submissions. Shoppers in LINE-friendly regions get the messaging path they prefer, and your team still receives fully described requests through forms, covering two genuinely different contact needs rather than squeezing everything into a chat button.
Complement
LINE Chat Integration gives shoppers a floating LINE button to message your account from an app they already use. A large share of those messages repeat the same questions, shipping, returns, compatibility or product use, which spends staff time on things shoppers could resolve themselves with the right content.
FAQ Manager covers that by structuring repeated questions into catalogue-connected content with categories, questions, translations and product assignments, helping customers decide faster before contacting support. It is a self-serve knowledge base, separate from the LINE channel.
Running both, the FAQ answers predictable questions on the spot while LINE stays open for the ones that need a person. Shoppers who prefer reading get an instant answer, those who want to message still can, and your team focuses LINE conversations on real cases instead of repeating the same delivery or compatibility details.
Workflow
A store with LINE Chat Integration relies on a LINE button for quick pre-sale questions, which works well in markets where customers live in the app. Those conversations carry no order context, though, and are hard to track once a customer needs sustained, documented follow-up.
Support Revolution covers that with an in-shop help desk where logged-in customers open tickets, guests can be enabled, and staff work with ticket history, customer identity and order-related context near the relevant data. It is a structured ticketing workflow, separate from a messaging button.
Together they form an escalation path: LINE handles the fast question, while anything needing history or order detail moves into ticketing. Your team answers casual queries where customers are comfortable and manages real service cases with proper records, so important issues are not lost in a LINE thread that cannot be searched later.
Complement
With LINE Chat Integration, a store offers a general LINE contact point for questions of any kind. Because that opens the LINE app, a precise question about the exact product on screen can lose its product context once the conversation moves into messaging.
Ask About Product covers that specifically, placing an Ask a question button near the product details that opens a popup form with name, email and message fields and keeps the product context inside the enquiry workflow. It is a focused, product-anchored tool rather than a general chat.
Running both, broad questions go through LINE while product-specific doubts are captured in context on the page. Your team immediately sees which product an enquiry concerns, and shoppers get a clean way to ask about fit or details without leaving the product or losing the link to what they were viewing.
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