Tidio Chat Integration

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Plug & Play Modules
Install, set up and take profit

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Tidio Chat Integration

Connect Tidio Live Chat and Chatbots to Your PrestaShop Store Effortlessly

€49.00

Tax included

Tidio Chat — AI Chatbot + Live Chat with Lyro AI for PrestaShop

Integrate Tidio — the AI-first customer support platform — into your PrestaShop store. Tidio combines live chat, AI chatbots, and the revolutionary Lyro AI assistant that resolves up to 70% of customer questions automatically, without human intervention.

Lyro AI assistant — learns from your FAQs and resolves up to 70% of customer questions in seconds
Live chat + chatbot hybrid — AI handles routine questions, human agents handle complex issues
Visual chatbot builder — drag-and-drop flow editor for custom automation without coding
Lead generation — capture emails, qualify leads, and segment visitors with automated flows
Multichannel inbox — manage chat, email, Messenger, and Instagram from one dashboard
Customer identification — module passes PrestaShop customer data to Tidio automatically
300,000+ active businesses — trusted by stores worldwide
PrestaShop 1.7 – 9.x — seamless integration

Tidio is the best choice for stores that want to automate support without sacrificing quality. Lyro AI is a game-changer — it learns from your content and provides accurate, conversational answers 24/7.

Instant download after purchase

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What Is Tidio for PrestaShop?

Tidio is an AI-powered customer support platform used by over 300,000 businesses worldwide. It combines three tools in one: live chat for human agents, a visual chatbot builder for automated flows, and Lyro AI — an intelligent assistant that learns from your content and resolves customer questions autonomously.

This module integrates Tidio into your PrestaShop store with a single configuration field. Once active, Tidio's widget appears on your storefront, ready to engage visitors with AI-powered conversations during off-hours and seamless handoff to human agents when needed.

Lyro AI — Your 24/7 AI Support Agent

Lyro is Tidio's breakthrough AI technology and the feature that sets it apart from every other chat platform:

Learns from your content — feed Lyro your FAQ pages, help articles, and product descriptions. It creates natural, conversational answers.
Resolves up to 70% of inquiries — common questions about shipping, returns, sizing, and product details are handled instantly
Natural conversation — Lyro does not feel like a rigid chatbot. It understands context, asks follow-up questions, and provides nuanced answers.
Human handoff — when Lyro cannot answer, it seamlessly transfers the conversation to a human agent with full context
Continuous learning — Lyro improves over time as it processes more conversations and you refine its knowledge base
Multilingual — supports conversations in multiple languages

Visual Chatbot Builder

Beyond Lyro, Tidio includes a powerful visual chatbot builder for creating custom automated flows:

Drag-and-drop editor — build conversation flows visually without any coding
35+ pre-built templates — abandoned cart recovery, lead generation, order status, product recommendations
Trigger conditions — activate flows based on page URL, time on site, visitor location, device type, or custom events
Actions — send messages, ask questions, collect data, set tags, transfer to agent, send emails, trigger webhooks
A/B testing — test different chatbot flows to optimize conversion rates

PrestaShop Integration

Configuration: Enter your Tidio Public Key (found in Tidio dashboard under Settings > Installation)
Customer identification: Module passes logged-in customer name, email, and phone to Tidio via the Tidio JavaScript API
Async widget loading: Tidio script loads asynchronously from their CDN
Universal theme compatibility: Injected via displayFooter hook
Multistore: Different Tidio projects per shop

Technical Details

Compatibility: PrestaShop 1.7.0 through 9.x
PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
Tidio pricing: Free plan (50 live chat conversations/month, 100 Lyro conversations). Starter at $29/month. Growth at $59/month.
Performance: Async loading, ~50KB gzipped initial payload
Integrations: Connects with Mailchimp, Google Analytics, Zapier, HubSpot, Klaviyo, and more

Why is this module unique?

Lyro AI resolves up to 70% of customer questions without human intervention
Combines live chat, chatbots, and AI in a single platform — no need to buy three separate tools
Visual chatbot builder with 35+ templates requires zero coding knowledge
Automatic PrestaShop customer identification for personalized AI and agent interactions
Multichannel inbox consolidates chat, email, Messenger, and Instagram
Free tier available for small stores to test the full platform before committing

Use Cases

Stores with repetitive support questions — let Lyro AI handle shipping, returns, and sizing questions 24/7
Lead generation focused stores — use chatbot flows to capture emails and qualify visitors before agent handoff
Abandoned cart recovery — automated chatbot flows that intercept leaving visitors with personalized offers
Small teams wanting big capabilities — one or two agents + Lyro AI can handle the support volume of a much larger team
Stores with seasonal spikes — Lyro AI scales instantly during Black Friday, holidays, and sale events
Multilingual stores — Lyro handles multiple languages while human agents focus on their native language

Reference

mprtidiochatintegration
In stock

999 Items

PrestaShop Compatibility

PS 1.6 – 9.x
Pricing Model

One-time Purchase
Module Type

Front-office
GDPR Relevant

Yes
Business Goal

Customer Communication
External Account Needed

Yes
Module Complexity

Lightweight Widget
Customer Journey Stage

Engage Shoppers
Works With Platform

Chat & Messaging