Knowledge Base
Tidio Chat Integration adds an AI chatbot and live chat, and Knowledge Base publishes searchable, translatable articles with friendly URLs. Customers get help from the bot, your agents and your documentation.
Add Tidio live chat to your PrestaShop store with page targeting and customer identity
Tidio Chat Integration routes PrestaShop visitors to the Tidio project matching their language, customer status and page. Setup begins with one field, your Tidio Public Key.
Tidio provides live chat, a shared inbox, automated Flows and the Lyro assistant according to your plan. Its free plan has no expiry and includes ten agents, fifty monthly conversations and Flows for one hundred visitors; paid plans expand limits and features.
You order routing rules, choose a fallback project and control page coverage and mobile display. Separate switches select customer, catalogue, cart, order and refund details sent to supported Tidio fields. Chat loads after interaction or your maximum wait.
The appropriate team receives selected shopping context while the conversation stays over the product page or checkout.
Summary of what the module offers
Tidio Chat Integration connects a PrestaShop store to Tidio and selects the right Tidio project through ordered rules based on language, customer group, sign-in status and page context.
- Contextual routing: the first complete rule match selects a project and a default project covers the remaining visitors.
- Several shops: each shop keeps an independent Tidio connection, rules and data-sharing choices.
- Useful support context: selected customer and commerce details reach mapped Tidio fields.
- Tidio service: live chat, visitor information, a shared inbox, Flows and Lyro remain clearly attributed to the selected Tidio plan.
- Precise display: page inclusions and exclusions, mobile visibility and interaction-first loading shape where and when chat appears.
- Safe upkeep: one-key setup, connection guidance, diagnostics and protected updates keep the integration manageable.
How does each visitor reach the right Tidio project?
You choose the exact conditions for every ordered rule: store language, customer group, signed-in or guest status, page type and individual page inclusions or exclusions. The first rule whose conditions all match selects its Tidio project. A default project handles visits that match none.
A multilingual retail customer therefore reaches the appropriate support project, while a signed-in wholesale customer reaches the B2B team. In a multistore installation, each shop keeps its own Public Key, projects, rules, display settings and data choices.
What context reaches the support team?
A separate switch controls the signed-in customer's name and email. Additional controls select catalogue, stock, cart, order and refund details, then map each chosen value to a supported Tidio field. The merchant decides which data groups leave the shop instead of accepting one all-or-nothing handoff.
Support starts with the product, availability, cart or order involved in the question. The first reply addresses the issue itself, while a shopper whose data is not selected remains an ordinary Tidio visitor.
What does Tidio provide after the connection is active?
Tidio provides the in-page live chat, a shared inbox and a Visitors list with online presence, the last visited page, country and new or returning status. The team answers in Tidio through a browser, desktop application or mobile application, and it starts a proactive conversation directly from the visitor view.
Tidio also provides automated Flows and Lyro when the selected plan includes them. The free plan covers a defined monthly allowance, while paid plans raise usage limits and add service features. Tidio owns the conversations and visitor tools; the module decides how that service fits the PrestaShop store. The chat window opens over the current store page, so the shopper remains on the product page or checkout.
Where and when does the chat appear?
You choose broad shop areas and refine them with inclusions and exclusions for individual pages. The same rule also considers language, customer group and sign-in status, while a separate switch controls mobile display.
Tidio loads after the first scroll, click, touch, pointer movement or key press. A configurable maximum wait starts it for a visitor who only reads, so the initial page view stays light without making chat unavailable. Rules also set immediate visibility where questions are most urgent, such as the cart and checkout.
How does setup and maintenance stay straightforward?
Initial setup needs one Public Key from the Tidio project. The configuration screen explains where to find it and reports missing, invalid and ready states. A dedicated integrity screen checks the connection setting and gathers shop, server, database and installed-module information for support.
The update screen installs a new release from inside PrestaShop. Before files are replaced, it validates the package and creates a backup; specified installation failures restore the previous working files. The module is therefore quick to launch and still gives an experienced team the diagnostics and maintenance controls needed for a larger store.
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Referencemprtidiochatintegration
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Version1.1.61
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Released
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Updated
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PrestaShop CompatibilityPS 1.6 – 9.x
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Pricing ModelOne-time Purchase
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Module TypeFront-office
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GDPR RelevantYes
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Business GoalCustomer Communication
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External Account NeededYes
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Module ComplexityLightweight Widget
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Customer Journey StageEngage Shoppers
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Works With PlatformChat & Messaging
Quick start
- Upload and install the
mprtidiochatintegrationZIP in Modules > Module Manager. - Click Configure.
- Copy only the Public Key value from your Tidio installation script.
- In Tidio Configuration, set Public Key to your account value and leave Enable Tidio Chat set to Yes.
- Choose Pass Customer Data, leave Show on Pages at All Pages, and keep Fallback Delay (seconds) at
0. - Click Save. Open an allowed storefront page and scroll or click, or wait 10 seconds.
- Check that the Tidio widget loads. Send a test conversation and confirm it arrives in your Tidio account.
Requires PrestaShop 1.6 or later and PHP 7.1 or later.
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Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
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Priority Help & Satisfaction Over Sales
Who builds and maintains this module
Built and maintained by David Miller and mypresta.rocks. David Miller has worked with PrestaShop since 2013, and the company behind this shop has been registered since 3 December 2018. Every module in this catalogue is our own work, so your questions to support reach the people who wrote the code. The changelog on this page lists every update with its date.
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