Crisp Chat Integration

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Crisp Chat Integration

Connect Crisp Live Chat to Your PrestaShop Store for Instant Customer Support

€0.00

Tax included

Crisp Chat — Free Live Chat with Co-Browsing & Shared Inbox for PrestaShop

Connect with your customers in real time using Crisp.chat — the modern live chat platform that goes far beyond a simple chat widget. Crisp brings co-browsing, automated messaging, a shared team inbox, and a built-in knowledge base directly to your PrestaShop store, all at zero cost for the core plan.

Lightweight chat widget — loads asynchronously with zero impact on page speed scores
Co-browsing (MagicBrowse) — see your customer's screen in real time and guide them to checkout
Shared inbox — manage live chat, email, Messenger, Instagram, and WhatsApp from one dashboard
Automated messaging & chatbots — trigger messages based on page, time on site, or cart value
Knowledge base integration — deflect repetitive questions with in-chat article suggestions
Full PrestaShop 1.7 – 9.x compatibility — one-click install, no coding required
Customer identification — automatically passes logged-in customer name and email to Crisp
Mobile-optimized widget — responsive design that adapts perfectly to every screen size

Whether you are a solo entrepreneur or a growing team, Crisp Chat gives you enterprise-level customer engagement tools without the enterprise price tag. Install in under two minutes and start converting visitors into buyers today.

Instant download after purchase

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What Is Crisp Chat for PrestaShop?

Crisp is a modern customer messaging platform trusted by over 500,000 businesses worldwide. Unlike legacy live chat tools that simply open a text box, Crisp provides a unified inbox that consolidates conversations from live chat, email, Facebook Messenger, Instagram DMs, WhatsApp, Twitter, and SMS into a single, elegant interface.

This PrestaShop module integrates the Crisp chat widget into your store with a single configuration field — your Crisp Website ID. Once installed, the widget loads asynchronously on every front-office page, ready to engage visitors without affecting your Google PageSpeed scores. The module automatically identifies logged-in customers and passes their name and email address to Crisp, so your agents always know who they are talking to.

Best of all, Crisp offers a generous free tier that includes two agent seats, a shared inbox, a mobile app, and basic chatbot functionality — making it the ideal first live chat tool for new PrestaShop stores.

Why Your Store Needs Live Chat

Research consistently shows that live chat is the highest-satisfaction support channel, with customer satisfaction rates above 90% compared to 61% for email and 44% for phone. But the real value for ecommerce stores lies in conversion impact:

+20% average conversion lift — visitors who engage in live chat are 2.8x more likely to complete a purchase (Forrester Research)
–30% cart abandonment — proactive chat messages at checkout intercept hesitation before customers leave
+15% average order value — agents can recommend complementary products during the conversation
3x faster resolution — real-time chat resolves issues in minutes instead of the hours or days email requires
24/7 availability via chatbots — automated flows handle common questions even when your team is offline

Every minute a visitor spends on your store without answers is a minute closer to clicking the back button. Crisp ensures that help is always one click away.

Crisp Platform Features

Crisp stands out from other live chat tools with a feature set that rivals platforms costing hundreds of dollars per month:

MagicBrowse (Co-Browsing) — see exactly what your customer sees, highlight elements on their screen, and guide them step by step through checkout. No plugins or downloads required on the customer's side.
Shared Inbox — every conversation from every channel lands in one place. Assign conversations to team members, add private notes, and use collision detection to prevent two agents from responding simultaneously.
Chatbot Builder — create automated conversation flows with a visual drag-and-drop editor. Qualify leads, answer FAQs, collect contact information, and route complex issues to human agents.
Knowledge Base (Helpdesk) — publish help articles that are searchable from within the chat widget. Crisp suggests relevant articles as customers type, reducing agent workload by up to 40%.
CRM & Contact Management — every visitor interaction is logged in Crisp's built-in CRM. See previous conversations, page views, device information, and custom data segments.
Automated Campaigns — send targeted messages based on user behavior. Welcome new visitors, re-engage returning customers, or nudge users who have been on a product page for more than 30 seconds.
File Sharing & Rich Media — customers and agents can share images, files, GIFs, and even video messages directly within the chat.
Multi-Language Support — the widget automatically detects the visitor's browser language and displays in their preferred language, supporting over 50 languages out of the box.

How the PrestaShop Integration Works

Setting up Crisp on your PrestaShop store takes less than two minutes:

Step 1: Install the module from your back office (Modules > Module Manager > Upload)
Step 2: Enter your Crisp Website ID (found in your Crisp dashboard under Settings > Website Settings)
Step 3: Save — the widget is now live on your store

Behind the scenes, the module:

Injects the Crisp JavaScript snippet in the page footer using PrestaShop's hook system (displayFooter / displayBeforeBodyClosingTag)
Detects logged-in customers via the PrestaShop context and sets $crisp.push(["set", "user:email"]) and $crisp.push(["set", "user:nickname"]) automatically
Loads the script with async attribute to prevent any render-blocking
Supports PrestaShop's multistore mode — configure different Crisp Website IDs per shop

No template overrides, no theme modifications, no coding required. The module works with every PrestaShop theme, including the default Classic and Hummingbird themes.

Technical Details & Performance

Compatibility: PrestaShop 1.7.0 through 9.x (tested on every major version)
PHP requirements: PHP 7.2 or higher (supports PHP 8.0 – 8.4)
Performance impact: The Crisp widget loads asynchronously from Crisp's CDN. Initial payload is under 30KB gzipped. No server-side processing overhead.
GDPR compliance: Crisp is GDPR-compliant with data processing agreements available. The module respects PrestaShop cookie consent modules — you can configure it to load only after consent is granted.
Multistore: Fully compatible with PrestaShop multistore. Each store can have its own Crisp Website ID or share one.
No external dependencies: The module has no Composer dependencies and no npm packages. Pure PHP + one JavaScript snippet.

Crisp Pricing — Free to Start

This PrestaShop module is completely free. Crisp itself offers a free tier that includes:

2 agent seats
Live chat widget
Shared inbox
Mobile apps (iOS + Android)
Basic chatbot functionality
Contact form

Paid plans (Pro at $25/month, Unlimited at $95/month) unlock co-browsing, video calls, knowledge base, advanced chatbots, and more. But the free tier is powerful enough for most small-to-medium PrestaShop stores.

Why is this module unique?

Completely free module with no hidden costs or premium tiers
Automatic customer identification — logged-in PrestaShop users are recognized in Crisp instantly
Co-browsing capability lets you see and interact with the customer's screen in real time
Unified inbox consolidates chat, email, Messenger, Instagram, WhatsApp, and SMS
Zero performance impact — async loading with sub-30KB initial payload
Works across all PrestaShop versions from 1.7 to 9.x without modifications
Built-in chatbot and knowledge base reduce support workload by up to 40%

Use Cases

Startup stores on a budget — get enterprise-level live chat without spending a cent
Stores with complex products — use co-browsing to walk customers through product configurations or sizing guides
Multi-channel brands — manage chat, email, and social media conversations from one inbox instead of juggling five tabs
International stores — leverage Crisp's 50+ language auto-detection to serve customers in their native language
Stores wanting to reduce cart abandonment — set up automated checkout-page messages that intercept abandonment and offer help
Growing teams — start free with 2 agents, upgrade to Pro or Unlimited as your team expands, without changing your PrestaShop setup

Reference

mprcrispchatintegration
In stock

999 Items

PrestaShop Compatibility

PS 1.6 – 9.x
Pricing Model

One-time Purchase
Module Type

Front-office
GDPR Relevant

Yes
Business Goal

Customer Communication
External Account Needed

Yes
Module Complexity

Lightweight Widget
Customer Journey Stage

Engage Shoppers
Works With Platform

Chat & Messaging