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Olark Chat Integration
Olark Chat Integration
Olark Chat Integration
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Plug & Play Modules
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Olark Chat Integration

Connect Olark Live Chat to Your PrestaShop Store Instantly

€0.00
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Olark Chat — Simple, Reliable Live Chat with Free Tier for PrestaShop

Integrate Olark live chat into your PrestaShop store — the straightforward, no-nonsense live chat platform that focuses on doing one thing exceptionally well: connecting you with customers in real time. Olark offers canned responses, visitor insights, transcripts, and a generous free tier.

  • Free tier available — 20 chats per month at no cost, perfect for small stores
  • Dead simple setup — enter your Olark Site ID and the widget appears instantly
  • Canned responses — pre-written answers for common questions speed up agent response times
  • Visitor insights — see current page, location, browser, and referral source for every visitor
  • Chat transcripts — full searchable archive of every conversation
  • Custom chat forms — collect specific information before the chat begins
  • PrestaShop customer sync — logged-in customer data passed to Olark automatically
  • PrestaShop 1.7 – 9.x — fully compatible

Olark is the live chat platform for stores that want reliability and simplicity over feature bloat. It just works — and it has been working since 2009.

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What Is Olark for PrestaShop?

Olark has been a trusted name in live chat since 2009. While newer platforms pile on AI features and complex automation, Olark stays focused on its core mission: making it incredibly easy to talk to customers in real time. This simplicity is exactly why over 40,000 businesses — including Lush Cosmetics, University of Michigan, and Bonobos — choose Olark.

This module integrates Olark into your PrestaShop store with a single configuration field — your Olark Site ID. The widget appears on your storefront, and you can start chatting with customers immediately from Olark's clean web dashboard, desktop app, or mobile app.

The Value of Simplicity

In a market of increasingly complex customer communication platforms, Olark's simplicity is a strategic advantage:

  • Zero learning curve — agents can start chatting within minutes, not days of training
  • Reliable uptime — 15+ years of operational history with industry-leading reliability
  • Focused feature set — every feature is polished and battle-tested, not a half-baked addition
  • Fast performance — lightweight widget loads quickly with minimal overhead
  • Affordable pricing — free tier for small stores, predictable pricing for growing ones

Olark Feature Set

  • Real-time chat — instant messaging between visitors and agents with typing indicators
  • Canned responses — create a library of pre-written answers. Trigger with shortcuts like !shipping or !returns
  • Visitor insights — see each visitor's current page, location, browser, OS, and referring URL
  • Chat transcripts — full searchable archive of every conversation, emailed to you and stored in the dashboard
  • Pre-chat survey — collect visitor name, email, and question before the chat starts
  • Offline messaging — when agents are offline, the widget becomes a contact form
  • Chat ratings — visitors rate their experience after each conversation
  • Targeted chat rules — show custom messages based on URL, time on page, or visit count
  • CRM integrations — connect with Salesforce, HubSpot, Mailchimp, Slack, and more
  • Accessibility (ADA/WCAG) — Olark is one of the few chat widgets that meets WCAG 2.1 AA accessibility standards

PrestaShop Integration

  • Configuration: Enter your Olark Site ID from your Olark dashboard
  • Customer sync: Module passes logged-in customer name and email to Olark via JavaScript API
  • Async loading: Widget loads asynchronously for zero render-blocking
  • Hook system: Injected via displayFooter for universal theme compatibility
  • Multistore: Configure different Olark Site IDs per shop

Technical Details

  • Compatibility: PrestaShop 1.7.0 through 9.x
  • PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
  • This module is FREE
  • Olark pricing: Free tier (20 chats/month). Standard at $29/agent/month. Pro with advanced features.
  • Accessibility: WCAG 2.1 AA compliant — important for stores with accessibility requirements

Why is this module unique?

  • Free PrestaShop module integrating a platform with a free tier — zero-cost live chat for small stores
  • WCAG 2.1 AA accessibility compliance — critical for ADA-regulated industries and public sector stores
  • 15+ years of proven reliability — one of the longest-running live chat platforms in existence
  • Simplicity-first design means zero learning curve and immediate agent productivity
  • Automatic PrestaShop customer identification for personalized support
  • Searchable transcript archive provides a complete history of every customer interaction

Use Cases

  • Small stores starting with live chat — free tier lets you test live chat with zero risk
  • Stores with accessibility requirements — Olark's WCAG compliance ensures ADA adherence
  • Teams wanting simplicity — no complex setup, no AI configuration, just straightforward human-to-human chat
  • Stores using Salesforce or HubSpot — native integrations sync chat data with your CRM automatically
  • Businesses needing chat transcripts — every conversation archived and searchable for training and compliance
  • Non-profit and educational stores — free tier and simple interface serve resource-constrained organizations
  • Reference
    mprolark
  • In stock
    999 Items
  • PrestaShop Compatibility
    PS 1.6 – 9.x
  • Pricing Model
    One-time Purchase
  • Module Type
    Front-office
  • GDPR Relevant
    Yes
  • Business Goal
    Customer Communication
  • External Account Needed
    Yes
  • Module Complexity
    Lightweight Widget
  • Customer Journey Stage
    Engage Shoppers
  • Works With Platform
    Chat & Messaging

v1.2.0 — 2026-01-19

  • ▸Added PrestaShop 9 Hummingbird theme compatibility
  • ▸Implemented async script loading for Olark chat widget
  • ▸Added consent-aware display respecting GDPR cookie preferences
  • ▸Support for Olark co-browsing feature toggle from back office

v1.1.0 — 2025-06-28

  • ▸Added PrestaShop 8 compatibility with Symfony controllers
  • ▸Implemented lazy loading of Olark widget for improved performance
  • ▸Added customer group visibility for VIP support routing
  • ▸Integrated visitor monitoring data with PrestaShop customer profiles
  • ▸Added targeted chat rules based on current page type

v1.0.1 — 2024-12-12

  • ▸Fixed widget z-index conflicts with PrestaShop search overlay
  • ▸Improved mobile chat window sizing and interaction
  • ▸Resolved site ID validation error during configuration save

v1.0.0 — 2024-07-08

  • ▸Initial release with Olark live chat widget integration
  • ▸Configurable Site ID from back office
  • ▸Mobile responsive chat widget with co-browsing support
  • ▸Visitor monitoring and real-time page tracking
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30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

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