Easy return - no questions asked
Install, set up and take profit
Priority Help & Satisfaction Over Sales
Hotjar
Heatmaps + Session Recordings + On-Site Surveys + Feedback Widgets
Install Hotjar on your PrestaShop store and gain deep insight into how visitors experience your shop. Hotjar combines heatmaps, session recordings, and on-site feedback tools in one platform, giving you both quantitative behavior data and qualitative visitor feedback to make informed optimization decisions.
While analytics tools tell you what visitors do, Hotjar shows you why they do it. Watch real shopping sessions, see where people click and scroll, and collect feedback directly from visitors about their experience.
- Heatmaps — click, scroll, and move heatmaps showing visitor attention patterns on any page
- Session recordings — replay real visitor sessions to identify UX friction and confusion
- Feedback widgets — collect visitor opinions directly on your pages with thumbs up/down and comment tools
- Surveys — deploy targeted surveys to understand visitor intent, satisfaction, and barriers to purchase
- Conversion funnels — visualize drop-offs across multi-step processes like checkout
- GDPR compliant — automatic PII suppression, GDPR consent controls, and EU data storage
- PrestaShop 1.7 – 9.x compatible — one module for all modern PrestaShop versions
See Exactly Where Shoppers Click, Scroll, and Drop Off
Analytics numbers tell you what happened — Hotjar shows you why. Heatmaps reveal which parts of your product pages get the most attention, how far shoppers scroll before leaving, and which buttons attract clicks versus which are ignored. When you can see that visitors stop reading halfway down your description, you can move your add-to-cart button up and measure the result.
This module installs Hotjar's tracking script on your PrestaShop store without any theme editing. Enter your Hotjar Site ID in the module settings and you're collecting behaviour data immediately — heatmaps, session recordings, and visitor surveys all activate through Hotjar's own dashboard.
Watch Real Customer Journeys — Session Recordings
Every session recording is a window into a real visitor's experience. Watch how a first-time shopper navigates your product pages, how they interact with options and image galleries, and where they pause or leave. Patterns surface quickly: if ten different visitors all scroll back to check your shipping policy before abandoning cart, your shipping information is in the wrong place — not your prices.
Hotjar automatically flags recordings where visitors rage-clicked or got stuck on a form field, so you spend your review time on the sessions that reveal actual friction, not on watching smooth checkouts.
Ask the Visitors Who Don't Convert
Heatmaps show you where shoppers stop. Exit intent surveys ask them why. A one-question survey on your checkout page — "What stopped you from completing your order?" — generates answers that are worth more than months of A/B testing. All Hotjar survey types deploy through Hotjar's dashboard once this module is installed, with no additional code.
Combine heatmap data, session recordings, and survey responses for a complete picture of what prevents conversions on your store. Explore more traffic tools in our SEO & Traffic Growth collection, or complement your analytics with Advanced SEO Sitemap Builder and Automatic SEO Schema Rich Snippets.
- Native PrestaShop integration — fires on all page types without theme file edits
- Enables all Hotjar tools: heatmaps, session recordings, surveys, and feedback widgets from one install
- Rage click and stuck-interaction detection surfaces UX problems without manual trawling of recordings
- Exit intent and in-page surveys deployable through Hotjar dashboard with no additional code
- Compatible with PrestaShop 1.6, 1.7, 8.x, and 9.x across all page types
- visibilityProduct page optimisation — see which content elements get attention and restructure pages for maximum conversion impact
- shopping_cartCheckout friction analysis — session recordings pinpoint the exact step or field where abandonment spikes
- peopleCustomer voice research — survey real abandoning visitors to learn objections instead of guessing
- phone_androidMobile UX audits — mobile heatmaps reveal touch targets that are too small or too close together
-
Referencemprhotjar
-
PrestaShop CompatibilityPS 1.6 – 9.x
-
Pricing ModelOne-time Purchase
-
Module TypeFront-office
-
GDPR RelevantYes
-
Business GoalMarketing & Retargeting
-
External Account NeededYes
-
Module ComplexityLightweight Widget
-
Customer Journey StageAttract Visitors
-
Works With PlatformAd & Analytics Networks
Hotjar reveals the "why" behind visitor behavior through heatmaps, session recordings, and on-page feedback widgets — showing you exactly where shoppers hesitate, which buttons they ignore, and what frustrates them on your checkout. Unlike purely quantitative analytics, session recordings let you watch real users struggle with a confusing form field or miss your Add to Cart button entirely, so you know exactly what to fix. It also includes rage-click detection that surfaces the most broken or confusing elements on your highest-traffic pages.
What customers say about us
Per-controller suppression list to exclude back-office pages from tracking
ImplementedHotjar Feedback widget support with configurable button label and colour
ImplementedHotjar Surveys widget embed option with configurable survey ID and trigger
ImplementedSite ID validation on save with live API check
ImplementedConfigurable script load delay (0–5 s) to prioritise core page resources
ImplementedHeatmap tag attributes to key CTA buttons for easier Hotjar annotation
ImplementedNo known issues
There are currently no open or resolved issues registered for this module.
- AddedLicense management tab with key management and renewal options
- Addedself-healing integrity checks for automatic diagnostics and repair
- Addedcomplete FR/DE/ES/IT/PL translations
- Addedfull compatibility with PrestaShop 9.x and Hummingbird theme
- AddedHotjar Surveys widget embed option with configurable survey ID and trigger
- Improvedconsent handling — Hotjar tracking deferred until user accepts analytics cookies
- Fixedrecording not capturing events inside dynamically injected cart popups
- Addedper-controller suppression list to exclude back-office pages from tracking
- AddedHotjar Feedback widget support with configurable button label and colour
- Improvedsnippet loading — async and non-blocking to avoid impact on PageSpeed score
- Fixedduplicate Hotjar snippet when module was active in both head and footer hooks
- Addedsite ID validation on save with live API check
- Addedheatmap tag attributes to key CTA buttons for easier Hotjar annotation
- Improvedcompatibility with PS 8.x strict CSP headers
- Fixedsession recording not resuming after back navigation in single-page checkout
- Addedconfigurable script load delay (0–5 s) to prioritise core page resources
- Initialrelease: Hotjar tracking script injection for PrestaShop
- InitialSimple Site ID configuration — no code editing required
- InitialAutomatic exclusion of admin and employee sessions from recordings
- InitialCompatible with Hotjar heatmaps, session recordings, and feedback tools
Easy return - no questions asked
Install, set up and take profit
Priority Help & Satisfaction Over Sales
No reviews yet. Be the first to leave a review!
Write a Review