Tawk.to Chat Integration

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Tawk.to Chat Integration

Connect Tawk.to Live Chat to Your PrestaShop Store for Free Customer Messaging

€69.00

Tax included

Tawk.to Chat — Free Live Chat Platform with Full Monitoring Suite

Integrate Tawk.to — the world's most popular free live chat platform — into your PrestaShop store. Tawk.to provides enterprise features at zero cost: unlimited agents, unlimited chat history, visitor monitoring, automated triggers, a ticketing system, and a knowledge base — all completely free, forever.

100% free platform — no per-agent fees, no message limits, no feature restrictions
Unlimited agents — add your entire team at no cost
Real-time visitor monitoring — see who is on your site, what pages they visit, and where they are from
Automated triggers — proactively engage visitors based on behavior, page, and time rules
Built-in ticketing system — manage follow-up issues without a separate helpdesk tool
Knowledge base — publish help articles searchable from the chat widget
Automatic customer identification — module passes logged-in PrestaShop customer data to Tawk.to
PrestaShop 1.7 – 9.x — fully compatible with all versions

Tawk.to is used by over 4 million businesses. It is the undisputed leader in free live chat, and this module brings its full power to PrestaShop.

Instant download after purchase

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What Is Tawk.to Chat for PrestaShop?

Tawk.to is the world's most widely used live chat platform, with over 4 million active businesses and a market share exceeding 21% of all live chat installations globally. Its secret? Everything is free. Unlike competitors that charge per agent per month, Tawk.to provides unlimited agents, unlimited chat history, unlimited concurrent chats, and full feature access at zero cost.

This module integrates Tawk.to into your PrestaShop store by injecting the widget code via a simple configuration — enter your Tawk.to Property ID and Widget ID, and the live chat widget appears on your storefront instantly. The module also automatically identifies logged-in PrestaShop customers and passes their data to Tawk.to for a personalized support experience.

Why Tawk.to Is Free (And How They Make Money)

A common question: how can Tawk.to offer all features for free? The answer is simple — they sell optional hired agent services ($1/hour for trained agents) and branding removal ($19/month). The core chat platform, including all features below, is genuinely free with no catches:

Unlimited agents — invite your entire support, sales, and management team
Unlimited chat history — every conversation is stored and searchable forever
Unlimited concurrent chats — handle 1 or 1,000 simultaneous conversations
All features available — no artificial "premium tier" feature gating
No ads in the widget or dashboard

Visitor Monitoring & Triggers

Tawk.to's visitor monitoring rivals paid analytics platforms:

Real-time visitor list — see every person currently on your site, their location, current page, referral source, and browsing history
Geo-location — identify where visitors are browsing from (country, city, ISP)
Page tracking — see the exact pages each visitor has viewed and how long they spent on each
Automated triggers — create rules that automatically send a chat message based on conditions: time on page, number of pages visited, specific URL, returning visitor, cart value, etc.
Chat initiation — agents can proactively start conversations with visitors they see on the monitoring dashboard
Visitor notes — add internal notes to visitor profiles for team context

PrestaShop Integration

Configuration: Enter your Tawk.to Property ID and Widget ID (found in your Tawk.to dashboard)
Customer identification: The module uses Tawk.to's JavaScript API to pass the logged-in customer's name, email, and any custom attributes you define
Async loading: Widget loads asynchronously from Tawk.to's CDN with no render-blocking
Hook system: Injected via displayFooter for universal theme compatibility
Multistore: Configure different Tawk.to properties per shop
No server-side overhead: All processing happens on Tawk.to's infrastructure

Ticketing & Knowledge Base

Ticket system — convert chat conversations into tickets for follow-up. Assign to team members, set priorities, track resolution.
Email piping — incoming emails automatically create tickets in Tawk.to
Knowledge base — build a help center with categories, articles, and search functionality. Articles surface automatically in the chat widget when customers type related keywords.
Shortcuts (canned responses) — create a library of quick replies for common questions

Technical Details

Compatibility: PrestaShop 1.7.0 through 9.x
PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
Performance: Async widget loading from Tawk.to CDN. Initial payload ~40KB gzipped.
Mobile apps: iOS and Android apps for agent responses on the go
Desktop apps: Windows and macOS desktop applications
99.98% uptime SLA — Tawk.to infrastructure serves billions of chats annually

Why is this module unique?

Integrates the world's #1 free live chat platform — no monthly fees, ever
Unlimited agents mean your entire team can participate without cost scaling
Real-time visitor monitoring shows who is browsing, where they are, and what they are looking at
Automatic PrestaShop customer data sync gives agents instant context
Built-in ticketing and knowledge base eliminate the need for separate helpdesk software
Automated triggers proactively engage visitors at the perfect moment

Use Cases

Budget-conscious stores — get full-featured live chat without adding any monthly cost
Large support teams — add 5, 10, or 50 agents without per-seat pricing eating your budget
Stores wanting proactive engagement — use triggers to automatically message visitors on product pages, cart pages, or checkout
Multi-brand businesses — manage multiple PrestaShop stores from a single Tawk.to dashboard
After-hours support — use the knowledge base to provide self-service answers when agents are offline
Stores evaluating live chat — risk-free trial of full-featured live chat before committing to a paid platform

Reference

mprtawkchatintegration
In stock

999 Items

PrestaShop Compatibility

PS 1.6 – 9.x
Pricing Model

One-time Purchase
Module Type

Front-office
GDPR Relevant

Yes
Business Goal

Customer Communication
External Account Needed

Yes
Module Complexity

Lightweight Widget
Customer Journey Stage

Engage Shoppers
Works With Platform

Chat & Messaging