Customer Experience & Engagement

PrestaShop Customer Experience Modules — Build Trust, Drive Engagement, Earn Loyalty

The difference between a store that survives and one that thrives often comes down to customer experience. Visitors decide within seconds whether they trust your shop enough to buy. They judge you on how easy it is to get answers, how professional your store looks, whether other people are buying from you, and how transparent you are about shipping and privacy. Our Customer Experience & Engagement collection of 30 modules gives you the tools to build a shopping experience that converts first-time visitors into loyal, repeat customers.

Live Chat & Communication

Customers who can ask questions buy more — and they buy with confidence. But installing live chat on PrestaShop should not require editing theme files or writing custom code. Our chat integration modules connect your store to over 20 popular platforms with simple configuration:

• Crisp, Olark, Tidio, LiveChat, Zendesk, Intercom, Drift, HubSpot Chat and many more — each as a dedicated module with proper hook placement and no theme modifications
• Facebook Messenger & WhatsApp integrations that let customers reach you on platforms they already use every day
• All chat modules load asynchronously to avoid impacting page speed scores

Trust & Transparency

Trust is the currency of ecommerce. Every element on your page either builds or erodes it. These modules help you stack the trust signals that experienced shoppers look for:

• Trust Badges — Display security seals, payment method icons, satisfaction guarantees, and custom trust indicators in strategic locations throughout your store. Professionally designed badge sets included, or upload your own.
• Cookie Consent Banners — Stay GDPR and ePrivacy compliant with a customisable cookie banner that respects visitor choices and only loads tracking scripts after consent. Legal compliance that actually looks good.
• reCAPTCHA Integration — Protect your contact forms, registration pages, and checkout from spam bots without annoying legitimate customers. Supports invisible reCAPTCHA for a frictionless experience.
• Delivery Date Estimator — Show estimated delivery dates on product pages based on your shipping rules. Customers who know when their order will arrive are far more likely to complete the purchase.

Engagement & Social Proof

People buy from stores that other people buy from. Social proof is one of the most powerful psychological triggers in ecommerce, and these modules help you leverage it effectively:

• Live Sales Statistics — Show real-time purchase activity on your store. When visitors see that other people are actively buying, it creates urgency and validates their own purchase decision.
• Review & Rating Widgets — Display customer reviews prominently on product pages and throughout your store. Authentic reviews build trust more effectively than any marketing copy.
• Social Feed Integrations — Embed your Instagram, Facebook, Pinterest, and other social feeds directly on your store pages. Show visitors that your brand is active and engaged across platforms.
• Ask About Product — Let visitors ask questions about specific products directly from the product page. Answered questions become valuable content that helps future visitors make purchase decisions.

Enhanced Product Discovery

The easier it is for visitors to find and explore your products, the more they will buy. These modules improve how customers interact with your catalog:

• Product Tabs — Organise product page content into clean, tabbed layouts. Separate descriptions, specifications, reviews, and custom content into scannable sections instead of one overwhelming wall of text.
• Recently Viewed Products — Help returning visitors pick up where they left off. Display their browsing history prominently so they can quickly find products they showed interest in during previous visits.
• Customer Info & IP Tracking — Understand your visitors better with detailed information about where they are coming from, what devices they use, and how they navigate your store. Make data-driven decisions about your customer experience.

Who Benefits Most From These Modules?

• New stores that need to establish trust quickly without an existing reputation
• Growing stores that want to improve conversion rates by reducing friction and building confidence
• High-traffic stores that need to handle customer inquiries efficiently without drowning in email
• International stores that must comply with GDPR, ePrivacy, and regional privacy regulations
• Stores in competitive niches where customer experience is the primary differentiator

Built for PrestaShop 1.7 Through 9.x

All 30 modules in this category are tested across PrestaShop 1.7, 8.x, and 9.x. They integrate through standard PrestaShop hooks, work with any properly built theme, and include configuration panels accessible from your Back Office. Install what you need today and add more modules as your store grows — they are designed to work together without conflicts.