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Chatra Chat Integration
Chatra Chat Integration
Chatra Chat Integration
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Chatra Chat Integration

Connect Chatra Live Chat to Your PrestaShop Store Instantly

€49.00
Tax included

Chatra Chat — Lightweight Live Chat with Typing Insights for PrestaShop

Integrate Chatra into your PrestaShop store — the elegantly simple live chat platform that focuses on natural conversations, group chats, and real-time visitor intelligence. Chatra feels like chatting with a friend, not interacting with a corporate support tool.

  • Group conversations — multiple agents can join the same conversation for team-based support
  • Typing insights — see what visitors type before they send the message
  • Visitor intelligence — real-time visitor list with page, location, and cart data
  • Conversation history — returning visitors see their previous chat, creating continuity
  • Offline mode — transforms into a contact form when agents are unavailable
  • Lightweight widget — one of the fastest-loading chat widgets available
  • Customer identification — module syncs PrestaShop customer data
  • PrestaShop 1.7 – 9.x — fully compatible

Chatra is for stores that want live chat to feel personal and human, not robotic. Its typing insights and group conversation features create a support experience that customers love.

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What Is Chatra for PrestaShop?

Chatra is a live chat platform designed to make online conversations feel as natural as face-to-face communication. While many chat tools prioritize automation and bots, Chatra focuses on the human element — creating an environment where agents and customers have genuine, productive conversations.

Key differentiators include group conversations (multiple agents can collaborate on a single chat), typing insights (agents see what visitors type before sending), and a focus on conversation continuity (returning visitors see their previous chat history).

Typing Insights — Prepare Before They Send

Chatra's typing insight feature is a subtle but powerful tool:

  • See messages as they are typed — agents watch the customer's keystrokes in real time, before the message is sent
  • Prepare responses faster — start formulating answers while the customer is still typing
  • Understand intent better — see deleted text that reveals what the customer initially wanted to say
  • Average 30% faster response times — the preparation advantage translates directly to speed

Group Conversations

When a customer question requires multiple experts, Chatra's group conversations shine:

  • Invite colleagues — pull in a product specialist, warehouse manager, or developer mid-conversation
  • Internal notes — add notes visible only to agents within the conversation
  • Seamless experience — the customer sees a natural conversation flow, unaware of internal coordination

PrestaShop Integration

  • Configuration: Enter your Chatra Widget ID from the Chatra dashboard
  • Customer identification: Module passes customer name and email via Chatra API
  • Async loading: Lightweight widget loads asynchronously
  • Hook injection: Via displayFooter
  • Multistore: Different Chatra Widget IDs per shop

Technical Details

  • Compatibility: PrestaShop 1.7.0 through 9.x
  • PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
  • Chatra pricing: Free (1 agent, limited features). Essential at $21/agent/month. Pro at $29/agent/month.
  • Performance: One of the lightest chat widgets — ~30KB gzipped

Why is this module unique?

  • Typing insights let agents see messages before they are sent — 30% faster response times
  • Group conversations enable multi-agent collaboration on complex customer issues
  • Conversation continuity — returning visitors see their full chat history automatically
  • One of the lightest chat widgets in the market (~30KB gzipped)
  • Human-first design philosophy creates warmer, more personal customer interactions
  • Automatic PrestaShop customer data sync for personalized support

Use Cases

  • Stores prioritizing personal service — Chatra's human-first design creates memorable customer interactions
  • Teams with cross-functional support needs — pull in product experts, warehouse staff, or developers via group chats
  • High-repeat-customer stores — conversation continuity builds relationships with returning customers
  • Performance-critical stores — ultralight widget for stores where every KB of page weight matters
  • Solo entrepreneurs — typing insights give a single agent the speed advantage of a team
  • Custom/bespoke product stores — complex product discussions benefit from group conversations with specialists
  • Reference
    mprchatra
  • In stock
    999 Items
  • PrestaShop Compatibility
    PS 1.6 – 9.x
  • Pricing Model
    One-time Purchase
  • Module Type
    Front-office
  • GDPR Relevant
    Yes
  • Business Goal
    Customer Communication
  • External Account Needed
    Yes
  • Module Complexity
    Lightweight Widget
  • Customer Journey Stage
    Engage Shoppers
  • Works With Platform
    Chat & Messaging

v1.2.0 — 2026-01-18

  • ▸Added PrestaShop 9 Hummingbird theme compatibility
  • ▸Implemented async script loading for Chatra widget
  • ▸Added consent-aware display respecting GDPR cookie preferences
  • ▸Support for Chatra targeted triggers based on page URL patterns

v1.1.0 — 2025-06-12

  • ▸Added PrestaShop 8 compatibility with Symfony controllers
  • ▸Implemented lazy loading of Chatra widget for improved page speed
  • ▸Added customer group visibility for targeted chat
  • ▸Integrated group chat support for multi-agent conversations
  • ▸Pass visitor typing insights data to PrestaShop analytics

v1.0.1 — 2024-11-18

  • ▸Fixed widget z-index conflicts with PrestaShop add-to-cart animation
  • ▸Improved mobile offline message form behavior
  • ▸Resolved Chatra ID validation for recently created accounts

v1.0.0 — 2024-06-10

  • ▸Initial release with Chatra live chat widget integration
  • ▸Configurable Chatra ID from back office
  • ▸Mobile responsive chat with typing insights for agents
  • ▸Support for group chats and offline messaging
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30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

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