JivoChat Integration

Summary of what the module offers

JivoChat Integration connects a PrestaShop storefront with an in-page JivoChat conversation and adds precise control over the audience, shop context, page scope, phone visibility and moment of connection.

• JivoChat service: visitor insight, human live chat, offline messages and several communication channels in one contact centre.
• Audience routing: ordered rules select the right JivoChat connection by shop, language, customer group, login status and page type.
• Shopping context: selected customer, product, cart and order details accompany the conversation.
• Store work: product links, cart recovery, order updates and recorded refund workflows stay connected with the case.
• Placement and timing: page scope, phone visibility, first interaction and a maximum wait decide where and when JivoChat starts.
• Reliable setup: one Widget ID starts the module, while store-specific settings, validation and system checks keep it working.

Which JivoChat connection serves each shopper?

You choose an ordered rule for each commercial context. A rule combines the active shop, store language, customer group, login status and page type, then points to the JivoChat connection responsible for that audience. The first complete match decides and a default connection covers everyone else.

A signed-in wholesale customer reaches B2B sales, a visitor on the German storefront reaches the German-speaking team, and a guest on a product page reaches general product support. The administration area shows rule priority and the conditions behind every route, so overlapping audiences remain predictable.

Every shop keeps its own Widget ID, rules, page policy, phone setting, loading choice and data scope, or explicitly inherits a shared configuration. A single-store merchant starts with one connection, while a multilingual or multibrand operation develops deeper routing on the same screen.

Where and when does the conversation window appear?

You choose one basic scope: the entire store, product pages only, category pages only, or cart and checkout only. The ordered audience rules refine that scope for different languages, customer groups and login states. A separate phone switch suppresses both the window and the JivoChat connection on smaller devices.

The JivoChat connection starts on the first scroll, click or touch, or when the maximum waiting time expires. The first condition starts it once and removes the remaining triggers. A value of zero uses the documented default wait rather than connecting immediately.

These decisions keep help beside the purchase step where it matters and away from pages or devices where it adds no value. The shopper remains on the current store page throughout the in-page conversation.