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JivoChat Integration
JivoChat Integration
JivoChat Integration
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JivoChat Integration

Connect JivoChat Live Chat to Your PrestaShop Store Instantly

€49.00
Tax included

JivoChat — Omnichannel Live Chat + Phone + Email + Social for PrestaShop

Integrate JivoChat — the true omnichannel communication platform — into your PrestaShop store. JivoChat unifies live chat, phone calls, email, WhatsApp, Facebook, Instagram, Telegram, and Viber into a single agent application. One tool, all channels.

  • True omnichannel — chat, phone, email, and 7+ social messengers in one agent app
  • Built-in phone system — make and receive calls directly from JivoChat with local numbers
  • Auto customer data sync — module passes PrestaShop customer data for instant recognition
  • CRM built-in — customer cards with interaction history across all channels
  • Proactive invitations — smart chat triggers based on visitor behavior
  • Callback feature — visitors request a callback, agents call via JivoChat's phone system
  • Used by 300,000+ businesses — particularly strong in Brazil, Russia, Turkey, and Europe
  • PrestaShop 1.7 – 9.x — seamless integration

JivoChat is the ideal choice for stores that need to manage customer communication across multiple channels without juggling multiple tools and dashboards.

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What Is JivoChat for PrestaShop?

JivoChat is an omnichannel customer communication platform used by over 300,000 businesses worldwide. Its core philosophy: customers should be able to reach you on any channel they prefer, and your agents should manage all those conversations from one application.

JivoChat stands apart from pure live chat tools by including a built-in phone system, email integration, and connectors for WhatsApp, Facebook Messenger, Instagram, Telegram, Viber, and Apple Business Chat — all managed from a single, elegant agent desktop or mobile app.

True Omnichannel Communication

  • Live chat widget — beautiful, customizable widget on your PrestaShop store
  • Phone system — built-in VoIP with local phone numbers in 50+ countries. Make and receive calls from the agent app.
  • Email — connect your business email. Incoming emails appear in the same inbox as chats.
  • WhatsApp Business — manage WhatsApp conversations alongside live chat
  • Facebook Messenger — respond to page messages from JivoChat
  • Instagram DMs — manage Instagram direct messages
  • Telegram — Telegram bot integration
  • Viber — Viber bot integration
  • Apple Business Chat — reach iPhone users
  • Callback requests — visitors enter their phone number, agents call them via JivoChat's phone system

Built-in CRM

JivoChat includes a CRM that unifies customer data across all channels:

  • Customer cards — unified profile showing all interactions (chats, calls, emails) across channels
  • Deal pipeline — track sales opportunities from first contact to close
  • Contact management — auto-creates contacts from conversations, enriched with PrestaShop data
  • Interaction timeline — chronological view of every touchpoint with a customer
  • Tags & segments — organize customers for targeted outreach

PrestaShop Integration

  • Configuration: Enter your JivoChat Widget ID from the JivoChat dashboard
  • Customer data sync: Module passes logged-in customer name, email, and phone via JivoChat's JavaScript API. This auto-populates the CRM customer card.
  • Async loading: Widget loads asynchronously from JivoChat's CDN
  • Hook injection: Via displayFooter for universal theme compatibility
  • Multistore: Different JivoChat Widget IDs per shop

Technical Details

  • Compatibility: PrestaShop 1.7.0 through 9.x
  • PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
  • JivoChat pricing: Free tier (basic live chat, 5 agents). Professional at $19/agent/month (all features).
  • Performance: Async loading, ~50KB gzipped initial payload
  • Phone numbers: Local numbers available in 50+ countries starting at $5/month per number

Why is this module unique?

  • True omnichannel — chat, phone, email, and 7+ social messengers from one agent application
  • Built-in phone system with local numbers in 50+ countries — no separate VoIP provider needed
  • Callback feature turns website visitors into phone leads automatically
  • Built-in CRM creates unified customer profiles across all communication channels
  • Automatic PrestaShop customer data sync populates CRM cards instantly
  • Free tier with 5 agent seats makes it accessible for growing stores

Use Cases

  • Multi-channel stores — manage customers who contact you via chat, phone, email, and social from one tool
  • Stores needing phone support — add a business phone line without traditional PBX infrastructure
  • International stores — local phone numbers in 50+ countries make you appear local to customers worldwide
  • Stores wanting callback conversion — visitors request a call, your agent calls back within seconds
  • Brazilian, Russian, and Turkish markets — JivoChat has strong regional presence and localized support
  • Growing teams consolidating tools — replace 3-4 separate tools with one omnichannel platform
  • Reference
    mprjivochat
  • In stock
    999 Items
  • PrestaShop Compatibility
    PS 1.6 – 9.x
  • Pricing Model
    One-time Purchase
  • Module Type
    Front-office
  • GDPR Relevant
    Yes
  • Business Goal
    Customer Communication
  • External Account Needed
    Yes
  • Module Complexity
    Lightweight Widget
  • Customer Journey Stage
    Engage Shoppers
  • Works With Platform
    Chat & Messaging

v1.2.0 — 2026-01-16

  • ▸Added PrestaShop 9 Hummingbird theme compatibility
  • ▸Implemented async script loading for JivoChat widget
  • ▸Added consent-aware display respecting GDPR cookie preferences
  • ▸Support for JivoChat omnichannel routing rules from back office

v1.1.0 — 2025-06-20

  • ▸Added PrestaShop 8 compatibility with Symfony controllers
  • ▸Implemented lazy loading of JivoChat widget for improved page speed
  • ▸Added customer group visibility for targeted support
  • ▸Integrated callback widget for phone support requests
  • ▸Pass current product context to agent for contextual support

v1.0.1 — 2024-11-22

  • ▸Fixed widget z-index conflicts with PrestaShop layer cart
  • ▸Improved mobile widget positioning on product listing pages
  • ▸Resolved widget ID configuration issue with JivoChat dashboard

v1.0.0 — 2024-06-22

  • ▸Initial release with JivoChat omnichannel widget integration
  • ▸Configurable Widget ID from back office
  • ▸Mobile responsive chat with callback and email fallback
  • ▸Support for JivoChat visitor monitoring and proactive invitations
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30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

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