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Freshchat Integration
Freshchat Integration
Freshchat Integration
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Freshchat Integration

Connect Freshchat Live Chat to Your PrestaShop Store Instantly

€49.00
Tax included

Freshchat — AI-Powered Messaging by Freshworks for PrestaShop

Integrate Freshchat by Freshworks into your PrestaShop store — the AI-powered customer messaging platform that is part of the Freshworks suite (Freshdesk, Freshsales, Freshservice). Freshchat delivers intelligent chatbots, FAQ-integrated messaging, multi-channel support, and enterprise-grade security.

  • Freddy AI — Freshworks' AI engine automates responses, suggests answers, and routes conversations
  • FAQ integration — knowledge base articles surface automatically during conversations
  • Multi-channel — chat, WhatsApp, Facebook Messenger, LINE, and Apple Business Chat
  • Freshworks ecosystem — native integration with Freshdesk, Freshsales, and Freshservice
  • Token-based authentication — secure widget embedding with token auth configuration
  • Customer identification — PrestaShop customer data synced automatically
  • Advanced bot builder — visual flow builder with conditions, actions, and API integrations
  • PrestaShop 1.7 – 9.x — fully compatible

Freshchat is the ideal choice for stores already using Freshworks products — or those wanting an AI-powered chat platform backed by a major enterprise software company.

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What Is Freshchat for PrestaShop?

Freshchat is the customer messaging component of the Freshworks ecosystem — a suite of business software used by over 60,000 companies worldwide. Freshchat provides AI-powered messaging, live chat, chatbot automation, and multi-channel support, all backed by the reliability and enterprise features of the Freshworks platform.

This module integrates Freshchat into your PrestaShop store using token-based authentication for secure widget embedding. Once configured, the Freshchat messenger appears on your storefront with AI-powered support, FAQ suggestions, and seamless agent handoff.

Freddy AI — Freshworks Intelligence

  • Intent detection — Freddy identifies what the customer needs and routes to the right resolution path
  • Auto-suggest answers — agents receive AI-suggested responses based on conversation context and knowledge base
  • FAQ deflection — automatically surfaces relevant help articles when customers ask common questions
  • Conversation summary — AI generates summaries of long conversations for quick agent review
  • Sentiment analysis — detects frustrated customers and escalates to senior agents automatically

Freshworks Ecosystem Advantage

Freshchat is powerful on its own, but its real strength comes from seamless integration with the Freshworks suite:

  • Freshdesk — convert chat conversations into support tickets with full history. Manage tickets and chats from one interface.
  • Freshsales — chat-qualified leads automatically sync to your CRM with complete interaction history
  • Freshservice — internal IT support integration for B2B stores
  • Freshmarketer — trigger marketing campaigns based on chat interactions

PrestaShop Integration

  • Configuration: Enter your Freshchat Token and Widget ID from the Freshchat dashboard
  • Token authentication: Secure widget embedding prevents unauthorized use of your chat widget
  • Customer identification: Module passes logged-in customer data via Freshchat's JavaScript API
  • Async loading: Widget loads asynchronously from Freshworks CDN
  • Hook injection: Via displayFooter
  • Multistore: Different Freshchat configurations per shop

Technical Details

  • Compatibility: PrestaShop 1.7.0 through 9.x
  • PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
  • Freshchat pricing: Free tier (100 agents, limited features). Growth at $19/agent/month. Pro at $49/agent/month.
  • Security: SOC 2 Type II, GDPR compliant, ISO 27001 certified
  • Performance: Async loading, ~55KB gzipped initial payload

Why is this module unique?

  • Part of the Freshworks ecosystem — seamless integration with Freshdesk, Freshsales, and more
  • Freddy AI provides intelligent routing, answer suggestions, and sentiment analysis
  • Token-based authentication ensures secure widget embedding
  • FAQ integration deflects common questions before they reach human agents
  • Enterprise security certifications (SOC 2, ISO 27001) for regulated industries
  • Free tier supports up to 100 agents — excellent for large teams on a budget

Use Cases

  • Stores using Freshdesk — seamless ticket creation from chat conversations with full context
  • Enterprise ecommerce — SOC 2 and ISO 27001 certification for compliance-heavy industries
  • Stores with large knowledge bases — AI-powered FAQ deflection reduces agent workload dramatically
  • Multi-channel businesses — manage chat, WhatsApp, Messenger, and LINE from one inbox
  • Stores wanting sentiment-aware support — automatically escalate frustrated customers to senior agents
  • Growing stores planning ahead — Freshworks ecosystem grows with your business needs
  • Reference
    mprfreshchat
  • In stock
    999 Items
  • PrestaShop Compatibility
    PS 1.6 – 9.x
  • Pricing Model
    One-time Purchase
  • Module Type
    Front-office
  • GDPR Relevant
    Yes
  • Business Goal
    Customer Communication
  • External Account Needed
    Yes
  • Module Complexity
    Lightweight Widget
  • Customer Journey Stage
    Engage Shoppers
  • Works With Platform
    Chat & Messaging

v1.2.0 — 2026-01-20

  • ▸Added PrestaShop 9 Hummingbird theme compatibility
  • ▸Implemented async script loading for Freshchat widget
  • ▸Added consent-aware display respecting GDPR cookie preferences
  • ▸Support for Freshworks Freddy AI bot configuration from back office

v1.1.0 — 2025-07-12

  • ▸Added PrestaShop 8 compatibility with Symfony controllers
  • ▸Implemented lazy loading of Freshchat widget for improved performance
  • ▸Added customer group visibility for IntelliAssign routing
  • ▸Integrated Freshchat topics for categorized support conversations
  • ▸Pass customer order history to Freshchat user properties

v1.0.1 — 2024-12-15

  • ▸Fixed widget z-index conflicts with PrestaShop product zoom
  • ▸Improved mobile widget responsiveness during page transitions
  • ▸Resolved token validation issue with Freshworks domain setup

v1.0.0 — 2024-07-10

  • ▸Initial release with Freshworks Freshchat widget integration
  • ▸Configurable App ID and domain from back office
  • ▸Mobile responsive chat with Freddy AI-powered suggestions
  • ▸Support for IntelliAssign agent routing configuration
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30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

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