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Zendesk Chat Integration
Zendesk Chat Integration
Zendesk Chat Integration
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Plug & Play Modules
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Zendesk Chat Integration

Connect Zendesk Live Chat to Your PrestaShop Store Instantly

€49.00
Tax included

Zendesk Chat — Enterprise Support Platform for PrestaShop

Integrate Zendesk Chat (formerly Zopim) into your PrestaShop store — the live chat component of Zendesk, the world's most widely used customer service platform. Zendesk Chat brings enterprise-grade triggers, analytics, intelligent routing, and the power of the Zendesk Suite to your storefront.

  • Part of Zendesk Suite — the world's leading customer service platform used by 100,000+ businesses
  • Intelligent routing — skills-based routing assigns chats to the most qualified agent
  • Enterprise triggers — advanced proactive messaging rules with multiple conditions and actions
  • Analytics dashboard — real-time monitoring, CSAT tracking, and agent performance reports
  • Zendesk Support integration — chats automatically create Zendesk tickets for seamless follow-up
  • Customer identification — module passes PrestaShop customer data to Zendesk
  • Departments & operating hours — route chats by department and enforce business hours
  • PrestaShop 1.7 – 9.x — fully compatible

If your store already uses Zendesk — or if you need enterprise-level customer service infrastructure — Zendesk Chat is the natural choice.

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What Is Zendesk Chat for PrestaShop?

Zendesk Chat (formerly known as Zopim) is the live chat component of the Zendesk Suite — the customer service platform used by over 100,000 businesses worldwide, including Uber, Slack, Shopify, and Airbnb. It provides live chat functionality backed by Zendesk's enterprise infrastructure for routing, analytics, and ticket management.

This module integrates the Zendesk Chat widget into your PrestaShop store. Configure it with your Zendesk Chat Account Key, and the widget appears on your storefront — connected to your Zendesk agent workspace where all customer interactions (chat, email, phone, social) are managed in one place.

Enterprise Triggers & Routing

  • Proactive triggers — define complex rules: "If visitor is on checkout page AND has been there for 60+ seconds AND cart value is over $100, send message from Sales team"
  • Skills-based routing — match incoming chats to agents based on language, product expertise, or custom skills
  • Department routing — customers choose or are automatically routed to Sales, Support, Returns, etc.
  • Operating hours — define business hours per department, auto-switch to offline mode outside hours
  • Chat limit per agent — prevent agent overload by capping concurrent chats
  • Overflow routing — when primary agents are full, route to backup agents or departments

Zendesk Suite Integration

Zendesk Chat becomes exponentially more powerful within the Zendesk ecosystem:

  • Zendesk Support — every chat automatically creates a ticket. Agents see full ticket history in the chat sidebar.
  • Zendesk Guide — knowledge base articles surface in the chat widget for self-service
  • Zendesk Explore — advanced analytics and custom reporting across all channels
  • Zendesk Sunshine — custom objects and events for deep customer context
  • Unified agent workspace — agents manage chat, email, phone, and social from one screen

PrestaShop Integration

  • Configuration: Enter your Zendesk Chat Account Key
  • Customer identification: Module passes customer name, email, and phone via the Zendesk Chat JavaScript API
  • Async loading: Widget loads from Zendesk's CDN asynchronously
  • Hook injection: Via displayFooter
  • Multistore: Different Zendesk Chat configurations per shop

Technical Details

  • Compatibility: PrestaShop 1.7.0 through 9.x
  • PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
  • Zendesk pricing: Suite Team at $55/agent/month. Suite Growth at $89/agent/month. Suite Professional at $115/agent/month.
  • Security: SOC 2 Type II, ISO 27001, FedRAMP authorized, HIPAA eligible
  • Performance: Async loading, ~70KB gzipped initial payload

Why is this module unique?

  • Integrates the live chat component of the world's #1 customer service platform
  • Enterprise-grade routing with skills-based assignment, departments, and operating hours
  • Zendesk Suite integration creates unified customer service across chat, email, phone, and social
  • Industry-leading security certifications (SOC 2, ISO 27001, FedRAMP, HIPAA)
  • Advanced proactive triggers with multi-condition rules for targeted engagement
  • Automatic PrestaShop customer data sync for instant agent context

Use Cases

  • Stores already using Zendesk — add live chat to your existing Zendesk Support workflow seamlessly
  • Enterprise ecommerce — FedRAMP and HIPAA compliance for government, healthcare, and financial services
  • Multi-department stores — route pre-sales to sales agents, post-purchase to support, returns to logistics
  • Stores with strict SLAs — Zendesk's reporting tracks response time, resolution time, and CSAT against targets
  • Large support teams — skills-based routing and chat limits ensure optimal agent utilization
  • Omnichannel customer service — manage chat alongside email, phone, and social from one agent workspace
  • Reference
    mprzendeskchat
  • In stock
    999 Items
  • PrestaShop Compatibility
    PS 1.6 – 9.x
  • Pricing Model
    One-time Purchase
  • Module Type
    Front-office
  • GDPR Relevant
    Yes
  • Business Goal
    Customer Communication
  • External Account Needed
    Yes
  • Module Complexity
    Lightweight Widget
  • Customer Journey Stage
    Engage Shoppers
  • Works With Platform
    Chat & Messaging

v1.2.0 — 2026-01-14

  • ▸Added PrestaShop 9 Hummingbird theme compatibility
  • ▸Implemented async script loading for Zendesk Web Widget
  • ▸Added consent-aware display respecting GDPR cookie preferences
  • ▸Support for Zendesk Answer Bot configuration from back office

v1.1.0 — 2025-07-08

  • ▸Added PrestaShop 8 compatibility with Symfony controllers
  • ▸Implemented lazy loading of Zendesk widget for improved performance
  • ▸Added customer group visibility for tiered support access
  • ▸Integrated help center article suggestions based on current page
  • ▸Pass customer email to Zendesk for automatic ticket association

v1.0.1 — 2024-12-02

  • ▸Fixed widget z-index conflicts with PrestaShop checkout steps
  • ▸Improved mobile widget interaction with ticketing forms
  • ▸Resolved subdomain validation for Zendesk custom domains

v1.0.0 — 2024-06-30

  • ▸Initial release with Zendesk Web Widget (Classic) integration
  • ▸Configurable Zendesk subdomain and widget key from back office
  • ▸Mobile responsive widget with chat, help center, and ticketing
  • ▸Support for Answer Bot self-service configuration
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30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

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