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HubSpot Chat Integration
HubSpot Chat Integration
HubSpot Chat Integration
30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

HubSpot Chat Integration

Connect HubSpot Live Chat to Your PrestaShop Store Instantly

€49.00
Tax included

HubSpot Chat — Live Chat + CRM Power for PrestaShop

Integrate HubSpot Live Chat into your PrestaShop store and connect every customer conversation to the world's most popular free CRM. HubSpot Chat combines live agent chat, chatbot flows, meeting scheduling, and automatic CRM contact creation — turning every conversation into a relationship.

  • Free CRM included — every chat automatically creates or updates a HubSpot CRM contact
  • Chatbot flows — visual builder for automated lead qualification, booking, and FAQ handling
  • Live agent handoff — bots qualify visitors, then route to the right human agent
  • Meeting scheduling — visitors can book meetings directly from the chat widget
  • CRM contact identification — returning contacts are recognized automatically across sessions
  • Email integration — follow up via email from the same conversation thread
  • Customer identification — module passes PrestaShop customer data to HubSpot
  • PrestaShop 1.7 – 9.x — fully compatible

HubSpot Chat is the best choice for stores that want every customer interaction to feed into a CRM-driven sales and marketing engine. The CRM is free, the chat is free — you just need this module to connect them to your PrestaShop store.

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What Is HubSpot Chat for PrestaShop?

HubSpot Live Chat is the customer messaging tool built into the HubSpot platform — used by over 200,000 businesses worldwide. What makes HubSpot Chat fundamentally different from standalone chat tools is its native CRM integration. Every conversation, every visitor, every lead is automatically captured in HubSpot's free CRM, creating a unified view of the customer journey from first website visit to closed sale.

This module integrates the HubSpot chat widget into your PrestaShop store using your HubSpot Portal ID. Once active, the widget enables live chat, chatbot flows, and meeting scheduling — all connected to your HubSpot CRM.

Chat + CRM — A Powerful Combination

The CRM integration transforms chat from a support channel into a sales and relationship engine:

  • Automatic contact creation — when a visitor provides their email during chat, HubSpot creates a CRM contact with full interaction history
  • Returning visitor recognition — known contacts are identified automatically. Agents see their name, company, past conversations, deals, and support tickets before saying hello.
  • Deal creation from chat — agents can create deals directly from the conversation, attaching the full chat transcript
  • Timeline integration — every chat appears on the contact's CRM timeline alongside emails, calls, meetings, and page views
  • List segmentation — segment contacts based on chat behavior (engaged in chat, requested demo, abandoned cart, etc.)
  • Marketing automation — trigger email workflows based on chat events (e.g., "send follow-up email 24 hours after chat")

Chatbot Flows

HubSpot's chatbot builder creates automated conversation flows without coding:

  • Lead qualification — ask qualifying questions, score responses, and route to the appropriate agent or workflow
  • Meeting booking — the chatbot checks your calendar and lets visitors book time slots directly in the chat
  • FAQ handling — answer common questions with knowledge base article links
  • Ticket creation — automatically create support tickets from chatbot conversations
  • Custom branching — if/then logic creates personalized conversation paths
  • CRM property updates — chatbot responses automatically update contact properties in the CRM

PrestaShop Integration

  • Configuration: Enter your HubSpot Portal ID (Hub ID) from HubSpot dashboard settings
  • Customer identification: Module passes logged-in PrestaShop customer email to HubSpot, linking the visitor to their CRM contact record
  • HubSpot tracking code: The module embeds the HubSpot tracking script which provides both chat functionality and page analytics
  • Async loading: Script loads asynchronously from HubSpot's CDN
  • Hook injection: Via displayFooter
  • Multistore: Different HubSpot Portal IDs per shop

HubSpot Platform Benefits

HubSpot Chat is just one part of the HubSpot platform. Free tools that work alongside chat include:

  • Free CRM — unlimited contacts, deals, tasks, and company records
  • Email marketing — send 2,000 emails/month from the free plan
  • Forms & landing pages — capture leads with forms connected to the same CRM
  • Meeting scheduler — shareable booking links synced with Google/Outlook calendar
  • Reporting dashboard — track deals, conversations, and team performance
  • Mobile app — manage contacts and conversations on iOS and Android

Technical Details

  • Compatibility: PrestaShop 1.7.0 through 9.x
  • PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
  • HubSpot pricing: Free CRM + chat (forever free). Starter at $20/month. Professional at $890/month for advanced automation.
  • Performance: HubSpot tracking script ~60KB gzipped, loads asynchronously
  • Security: SOC 2 Type II, GDPR compliant with built-in consent management

Why is this module unique?

  • Native CRM integration — every chat conversation automatically creates or updates a CRM contact
  • Returning visitor recognition lets agents see the customer's full history before they say a word
  • Chatbot meeting scheduling converts website visitors into booked sales calls
  • Marketing automation triggers — send follow-up emails based on chat interactions
  • Free CRM + free chat = zero ongoing cost for the core platform
  • PrestaShop customer data syncs to HubSpot for unified customer profiles

Use Cases

  • B2B ecommerce stores — qualify leads via chatbot, book meetings, and track deals in the CRM
  • Stores wanting CRM-connected support — every chat builds a richer customer profile for personalized service
  • Stores with sales teams — chatbot pre-qualifies visitors and books meetings on sales reps' calendars
  • Inbound marketing focused stores — chat + CRM + email marketing in one free platform
  • Stores already using HubSpot — add live chat to your existing HubSpot workflow seamlessly
  • Startup stores on a budget — free CRM + free chat + free email marketing from one vendor
  • Reference
    mprhubspotchat
  • In stock
    999 Items
  • PrestaShop Compatibility
    PS 1.6 – 9.x
  • Pricing Model
    One-time Purchase
  • Module Type
    Front-office
  • GDPR Relevant
    Yes
  • Business Goal
    Customer Communication
  • External Account Needed
    Yes
  • Module Complexity
    Lightweight Widget
  • Customer Journey Stage
    Engage Shoppers
  • Works With Platform
    Chat & Messaging

v1.2.0 — 2026-01-15

  • ▸Added PrestaShop 9 Hummingbird theme compatibility
  • ▸Implemented async script loading for HubSpot chat widget
  • ▸Added consent-aware display respecting GDPR cookie preferences
  • ▸Support for HubSpot meeting scheduler link in chat widget

v1.1.0 — 2025-06-08

  • ▸Added PrestaShop 8 compatibility with Symfony controllers
  • ▸Implemented lazy loading of HubSpot widget for improved page speed
  • ▸Added customer group visibility for targeted chatflows
  • ▸Integrated HubSpot CRM contact creation from chat conversations
  • ▸Pass PrestaShop customer data to HubSpot tracking code

v1.0.1 — 2024-11-05

  • ▸Fixed widget z-index conflicts with PrestaShop wishlist button
  • ▸Improved mobile chatflow rendering and input handling
  • ▸Resolved portal ID validation for HubSpot free tier accounts

v1.0.0 — 2024-06-02

  • ▸Initial release with HubSpot live chat and chatflow integration
  • ▸Configurable Portal ID and tracking code from back office
  • ▸Mobile responsive chat with CRM contact sync
  • ▸Support for HubSpot chatflows and meeting scheduler
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30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

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