Load HubSpot Chat on your PrestaShop store and link customers to their CRM records
HubSpot Chat Integration is a module for PrestaShop stores that places HubSpot live chat and chatbots in the storefront and connects each conversation with the sales or support workspace in HubSpot. Basic setup consists of installing the module and entering one Portal ID, so the connection takes only a few minutes.
HubSpot is a CRM and customer service platform for conversations handled by real people and automated assistants. HubSpot offers its CRM, live chat and chatbot builder from $0, with no credit card required for the free tools. Conversations collect in a shared inbox with the contact history, while the account also covers lead qualification, meeting booking, follow-up work and tickets. Advanced editions and extra service features are billed separately by HubSpot.
The module determines which HubSpot conversation entry appears in each shop context. Ordered profiles use store, language, customer group, login state, office hours, page type, exact address, product and category. Each profile selects its own HubSpot connection, localized invitation and optional product-page conversation entry, while the first matching profile gives the result.
You decide field by field whether HubSpot receives the signed-in customer’s name and email address, current page, product, cart summary and recent order context. The connection respects the shop’s consent decision, starts on the first scroll, click or touch or at the maximum wait, and remains absent from excluded pages and phones when mobile display is off.
The result is a simple route to a real person, every conversation retained with useful sales context, precise control across stores and audiences, and a connection that starts quickly yet remains powerful to configure.
What does HubSpot Chat Integration add to the store?
- Connection: HubSpot live chat and chatbots from one Portal ID.
- Service: the HubSpot inbox, CRM contact history and follow-up tools behind the conversation.
- Placement: ordered profiles for stores, languages, audiences, pages, products and office hours.
- Context: selected customer, product, cart and recent-order details for the team.
- Timing: consent, first interaction, maximum wait and mobile visibility.
- Reliability: guided setup, validation, readiness review and diagnostics.
HubSpot Chat Integration connects a PrestaShop storefront with the HubSpot conversation workspace. HubSpot handles the live conversation and automated assistant, while the module decides which entry appears, what store context accompanies it and when the connection begins.
The default setup requires one Portal ID. The same configuration grows into detailed rules for several shops, languages, customer groups and buying situations without making the first launch complicated.
What comes with the HubSpot service?
HubSpot is the hosted CRM and customer service platform behind the conversation. Its free tools include CRM contact management, live chat, a chatbot builder and a shared conversation inbox. HubSpot currently states a free allowance for up to two users and 1,000 contacts with no expiry and no credit card required.
Every chat reaches the shared inbox and remains with the contact history. The team replies as real people, routes a lead, adds notes, sends email, schedules a call or follow-up task, books a meeting and creates a ticket from the same workspace. Automated assistants qualify leads and answer recurring questions according to the HubSpot plan and setup. Paid editions and advanced service features are contracted directly with HubSpot.
Which HubSpot conversation appears for each customer?
Every store keeps its own Portal ID and display policy or explicitly inherits a shared connection. Ordered profiles combine store language, customer group, login state, page family, exact address, product and category. The first matching profile selects the HubSpot connection and the configuration preview explains why it won.
Each profile also carries office hours, closed-hours behavior and localized invitation, action and tooltip text. The storefront uses the floating HubSpot entry, an additional product-page conversation entry, or both. A wholesale customer therefore reaches the relevant sales team, while after-sales questions follow a different profile and schedule.
What shopping context reaches the HubSpot team?
The data-sharing panel lists the information that leaves the store. Separate choices cover a signed-in customer’s first name, last name and email address, the current page and product, cart contents, and the most recent order with its number, status and tracking reference. Guests remain unidentified until they provide details in HubSpot.
Turning off one field removes that detail without disabling chat. Order information belongs only to the signed-in customer and cannot be changed from the conversation. A protected link returns authorized staff to the normal order area in PrestaShop. The team starts with the item or transaction concerned, while the merchant retains a limited and understandable data policy.
When and where does the HubSpot connection begin?
The module waits for the shop’s consent decision before contacting HubSpot. Approval starts the configured conversation entry on the same page, while refusal leaves HubSpot uncontacted. The connection then begins on the first scroll, click or touch, or when the maximum wait expires, whichever happens first.
Placement profiles cover the whole store, product pages, categories, the cart and order process, with exact include and exclude conditions for individual addresses, products and categories. A separate mobile policy keeps the conversation off phones before any HubSpot contact begins. The first useful buying content therefore remains in front, while chat arrives on the merchant’s chosen pages and timing.
How does the one-ID start remain reliable?
The connection screen explains where the Portal ID appears in HubSpot, removes harmless surrounding spaces and accepts the documented numeric value. An invalid edit leaves the last working connection untouched, and a disabled setup saves page, language and data preferences without requiring an ID.
The readiness review covers the connection value, saved settings, storefront placement and the elements required by the administration pages. The integrity screen names the missing item and gathers shop, server and database diagnostics for support. Simple installation is therefore matched by clear validation, recoverable configuration and detailed control when the store grows.
-
Referencemprhubspotchat
-
In stock2147483647 Items
-
PrestaShop CompatibilityPS 1.6 – 9.x
-
Pricing ModelOne-time Purchase
-
Module TypeFront-office
-
GDPR RelevantYes
-
Business GoalCustomer Communication
-
External Account NeededYes
-
Module ComplexityLightweight Widget
-
Customer Journey StageEngage Shoppers
-
Works With PlatformChat & Messaging
What customers say about us
Company reviews
5.0
★
★
★
★
★
(4 reviews)
Loading customer reviews...
No product reviews yet
Be the first to share your experience with this module.
Write a Review
Embed HubSpot chat on your PrestaShop storefront with one Portal ID. The module loads HubSpot's hosted widget on the pages you choose, so store visitors can start conversations that are handled in your HubSpot inbox.
Have a question about this product?
Our experts are here to help. Ask anything about installation, compatibility, or specifications.
1301
questions
9
categories
2013
building modules since
1.6–9
PrestaShop versions
v1.1.132026-05-27
- Addedcomplete FR/DE/ES/IT/PL translations
Loading full changelog...
Works Well With HubSpot Chat Integration
Modules our team genuinely pairs with this one, and exactly why each belongs in the same setup.
Complement
HubSpot Chat Integration adds the official HubSpot chat script to your store so shoppers can ask questions before leaving, with conversations connectable to HubSpot contact context where available. Chat handles live exchanges well, but some shoppers prefer to submit a detailed, structured message they can compose carefully.
Better Contact Form complements that as a separate channel, offering multiple storefront forms for support, returns, quotes or business messages with custom fields and required validation, so complete enquiries arrive in good shape.
Used alongside each other, HubSpot chat covers real-time conversation while the contact form covers considered, detailed enquiries, and the form never replaces the chat channel. With both available, shoppers choose the channel that fits, so a question is less likely to go unasked because the only option did not suit how they wanted to reach you.
Complement
HubSpot Chat Integration keeps live chat on your storefront so shoppers can ask questions before they leave. Live agents handle individual cases well, but answering the same routine questions repeatedly is inefficient, and many shoppers want an immediate answer without waiting for a reply.
FAQ Manager complements that as a separate self-service tool, turning recurring questions about shipping, returns and product use into structured, catalogue-connected content shoppers can read on their own.
Used alongside each other, the FAQ resolves the predictable questions instantly while HubSpot chat stays available for conversations that need a person, complementing rather than replacing the chat channel. Shoppers who prefer self-service get answers without waiting, and your team's chat time goes to the questions where a live exchange genuinely helps.
Workflow
HubSpot Chat Integration gives shoppers real-time chat for in-the-moment questions, which suits quick exchanges but is less designed for issues that need tracking, order context and a lasting record. When a conversation needs follow-up over time, a chat widget alone leaves gaps.
Support Revolution covers that as a separate tool, a PrestaShop help desk with ticket history, customer identity and order context, including optional guest tickets, for cases that require proper handling.
Used alongside each other, HubSpot chat handles fast conversational contact while the help desk manages cases that need a tracked history, complementing rather than replacing the chat channel. Shoppers get an immediate reply when that is enough and a structured ticket when their issue is bigger, so each enquiry is handled at the right depth without falling through the cracks.
Complement
HubSpot Chat Integration offers live chat across the storefront whenever a shopper wants to talk in real time. But chat depends on an available agent, and a shopper concentrating on one product may prefer to send a quick question tied to that specific item rather than open a conversation.
Ask About Product complements that as a separate tool, adding an Ask a question button near the product details that opens a popup form with name, email and message, keeping the product context inside the enquiry.
Used alongside each other, HubSpot chat covers live conversation while Ask About Product covers asynchronous, product-specific questions, and it complements rather than replaces the chat channel. A shopper can chat when an agent is online or leave a contextual product question otherwise, so product-page doubts always have a way to reach your team.
30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales
You might also like
- New
