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HubSpot Chat Integration places HubSpot live chat and chatbots in your PrestaShop store and connects conversations with your sales or support workspace. Installation and one Portal ID complete the basic connection in minutes.
HubSpot provides customer relationship management, a shared inbox and contact history. Its free tools include live chat and a chatbot builder without a credit card; advanced editions and service features are billed separately by HubSpot.
You select conversation profiles by language, customer group, page and office hours. Field-by-field choices govern customer identity, product, cart and recent-order context. Consent controls the connection, which starts after interaction or a maximum wait; excluded pages and disabled mobile views stay unconnected. Shared order details remain read-only.
Your team answers with the relevant shopping context while each conversation stays alongside the customer's contact history.
HubSpot Chat Integration connects a PrestaShop storefront with the HubSpot conversation workspace. HubSpot handles the live conversation and automated assistant, while the module decides which entry appears, what store context accompanies it and when the connection begins.
The default setup requires one Portal ID. The same configuration grows into detailed rules for several shops, languages, customer groups and buying situations without making the first launch complicated.
HubSpot is the hosted CRM and customer service platform behind the conversation. Its free tools include CRM contact management, live chat, a chatbot builder and a shared conversation inbox. HubSpot currently states a free allowance for up to two users and 1,000 contacts with no expiry and no credit card required.
Every chat reaches the shared inbox and remains with the contact history. The team replies as real people, routes a lead, adds notes, sends email, schedules a call or follow-up task, books a meeting and creates a ticket from the same workspace. Automated assistants qualify leads and answer recurring questions according to the HubSpot plan and setup. Paid editions and advanced service features are contracted directly with HubSpot.
Every store keeps its own Portal ID and display policy or explicitly inherits a shared connection. Ordered profiles combine store language, customer group, login state, page family, exact address, product and category. The first matching profile selects the HubSpot connection and the configuration preview explains why it won.
Each profile also carries office hours, closed-hours behavior and localized invitation, action and tooltip text. The storefront uses the floating HubSpot entry, an additional product-page conversation entry, or both. A wholesale customer therefore reaches the relevant sales team, while after-sales questions follow a different profile and schedule.
The data-sharing panel lists the information that leaves the store. Separate choices cover a signed-in customer’s first name, last name and email address, the current page and product, cart contents, and the most recent order with its number, status and tracking reference. Guests remain unidentified until they provide details in HubSpot.
Turning off one field removes that detail without disabling chat. Order information belongs only to the signed-in customer and cannot be changed from the conversation. A protected link returns authorized staff to the normal order area in PrestaShop. The team starts with the item or transaction concerned, while the merchant retains a limited and understandable data policy.
The module waits for the shop’s consent decision before contacting HubSpot. Approval starts the configured conversation entry on the same page, while refusal leaves HubSpot uncontacted. The connection then begins on the first scroll, click or touch, or when the maximum wait expires, whichever happens first.
Placement profiles cover the whole store, product pages, categories, the cart and order process, with exact include and exclude conditions for individual addresses, products and categories. A separate mobile policy keeps the conversation off phones before any HubSpot contact begins. The first useful buying content therefore remains in front, while chat arrives on the merchant’s chosen pages and timing.
The connection screen explains where the Portal ID appears in HubSpot, removes harmless surrounding spaces and accepts the documented numeric value. An invalid edit leaves the last working connection untouched, and a disabled setup saves page, language and data preferences without requiring an ID.
The readiness review covers the connection value, saved settings, storefront placement and the elements required by the administration pages. The integrity screen names the missing item and gathers shop, server and database diagnostics for support. Simple installation is therefore matched by clear validation, recoverable configuration and detailed control when the store grows.
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Embed HubSpot chat on your PrestaShop storefront with one Portal ID. The module loads HubSpot's hosted widget on the pages you choose, so store visitors can start conversations that are handled in your HubSpot inbox.
Modules our team genuinely pairs with this one, and exactly why each belongs in the same setup.
HubSpot Chat Integration adds the official HubSpot chat script to your store so shoppers can ask questions before leaving, with conversations connectable to HubSpot contact context where available. Chat handles live exchanges well, but some shoppers prefer to submit a detailed, structured message they can compose carefully.
Better Contact Form complements that as a separate channel, offering multiple storefront forms for support, returns, quotes or business messages with custom fields and required validation, so complete enquiries arrive in good shape.
Used alongside each other, HubSpot chat covers real-time conversation while the contact form covers considered, detailed enquiries, and the form never replaces the chat channel. With both available, shoppers choose the channel that fits, so a question is less likely to go unasked because the only option did not suit how they wanted to reach you.
HubSpot Chat Integration keeps live chat on your storefront so shoppers can ask questions before they leave. Live agents handle individual cases well, but answering the same routine questions repeatedly is inefficient, and many shoppers want an immediate answer without waiting for a reply.
FAQ Manager complements that as a separate self-service tool, turning recurring questions about shipping, returns and product use into structured, catalogue-connected content shoppers can read on their own.
Used alongside each other, the FAQ resolves the predictable questions instantly while HubSpot chat stays available for conversations that need a person, complementing rather than replacing the chat channel. Shoppers who prefer self-service get answers without waiting, and your team's chat time goes to the questions where a live exchange genuinely helps.
HubSpot Chat Integration gives shoppers real-time chat for in-the-moment questions, with follow-up tools, selected order context and contact history in HubSpot. A separate help desk adds a ticket workspace inside PrestaShop for ongoing cases.
Support Revolution covers that as a separate tool, a PrestaShop help desk with ticket history, customer identity and order context, including optional guest tickets, for cases that require proper handling.
Used alongside each other, HubSpot chat handles fast conversational contact while the help desk manages cases that need a tracked history, complementing rather than replacing the chat channel. Shoppers get an immediate reply when that is enough and a structured ticket when their issue is bigger, so each enquiry is handled at the right depth without falling through the cracks.
HubSpot Chat Integration offers live chat across the storefront whenever a shopper wants to talk in real time. But chat depends on an available agent, and a shopper concentrating on one product may prefer to send a quick question tied to that specific item rather than open a conversation.
Ask About Product complements that as a separate tool, adding an Ask a question button near the product details that opens a popup form with name, email and message, keeping the product context inside the enquiry.
Used alongside each other, HubSpot chat covers live conversation while Ask About Product covers asynchronous, product-specific questions, and it complements rather than replaces the chat channel. A shopper can chat when an agent is online or leave a contextual product question otherwise, so product-page doubts always have a way to reach your team.
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Built and maintained by David Miller and mypresta.rocks. David Miller has worked with PrestaShop since 2013, and the company behind this shop has been registered since 3 December 2018. Every module in this catalogue is our own work, so your questions to support reach the people who wrote the code. The changelog on this page lists every update with its date.