• New
Intercom Chat Integration
Intercom Chat Integration
Intercom Chat Integration
30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

Intercom Chat Integration

Connect Intercom Live Chat to Your PrestaShop Store Instantly

€49.00
Tax included

Intercom Chat — The Industry-Standard Customer Messaging Platform for PrestaShop

Bring Intercom — the customer messaging platform used by over 25,000 businesses including Amazon, Shopify, and Microsoft — to your PrestaShop store. Intercom combines AI chatbots, live chat, product tours, help center, and targeted messaging into the most comprehensive customer communication platform available.

  • Fin AI Agent — Intercom's AI resolves 50%+ of support queries autonomously with GPT-4 accuracy
  • Live messenger — beautiful, customizable chat widget with rich media and app integrations
  • Product tours — guide new users through your store with interactive walkthroughs
  • Help center — built-in knowledge base searchable from within the messenger
  • Targeted messaging — send in-app messages, banners, and tooltips based on user behavior
  • Customer data platform — unified customer profiles with full interaction history
  • PrestaShop customer sync — automatic identification of logged-in users
  • PrestaShop 1.7 – 9.x — seamless integration

Intercom is the gold standard for customer messaging. If you want the same communication platform used by the world's most successful SaaS and ecommerce companies, this is it.

Instant download after purchase
Request Quote
Share
1 viewed
1 watching now

What Is Intercom for PrestaShop?

Intercom is the customer messaging platform that defined the category. Used by over 25,000 businesses — including Amazon, Shopify, Microsoft, Atlassian, and New Relic — Intercom has set the standard for how businesses communicate with customers online. It is not just a live chat tool; it is a complete customer communication operating system.

This module integrates Intercom's messenger into your PrestaShop store. Once configured with your Intercom App ID, the iconic messenger widget appears on your storefront — ready to serve customers with AI-powered support, live agent conversations, help articles, and targeted messages.

Fin AI Agent — AI Support That Actually Works

Intercom's Fin AI Agent is the most advanced AI support tool in the live chat industry:

  • 50%+ autonomous resolution — Fin resolves over half of incoming support queries without any human involvement
  • Trained on your content — Fin learns from your help center, product docs, and past conversations
  • GPT-4 powered — delivers natural, accurate, and contextually aware responses
  • Seamless handoff — when Fin cannot resolve an issue, it transfers to a human agent with full context summary
  • Multi-language — supports conversations in 45+ languages
  • Source citations — every AI answer includes links to source articles so customers can verify and explore further

Intercom Platform Capabilities

  • Messenger — customizable chat widget with rich media, apps, and carousels
  • Inbox — shared team inbox with assignment, SLAs, and collision detection
  • Product tours — interactive step-by-step guides that overlay your store pages
  • Help center — fully searchable knowledge base integrated into the messenger
  • Outbound messaging — in-app messages, banners, tooltips, and push notifications
  • Custom bots — rule-based chatbot flows for qualification, routing, and data collection
  • Reporting — CSAT, response time, resolution time, and team performance analytics
  • 300+ integrations — Salesforce, Jira, Stripe, Slack, GitHub, Zapier, and more

PrestaShop Integration

  • Configuration: Enter your Intercom App ID from the Intercom dashboard (Settings > Installation)
  • Customer identification: Module passes logged-in customer data (name, email, user ID) via the Intercom JavaScript API, enabling Intercom to create unified customer profiles
  • HMAC identity verification: Optional security feature to prevent impersonation
  • Async loading: Intercom messenger loads asynchronously
  • Hook injection: Via displayFooter for universal theme compatibility
  • Multistore: Different Intercom App IDs per shop

Technical Details

  • Compatibility: PrestaShop 1.7.0 through 9.x
  • PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
  • Intercom pricing: Essential at $39/seat/month. Advanced at $99/seat/month. Expert at $139/seat/month. Fin AI charges per resolution ($0.99/resolution).
  • Performance: Async messenger loading, initial payload ~80KB gzipped
  • Security: SOC 2 Type II certified, HIPAA eligible, GDPR compliant

Why is this module unique?

  • Integrates the industry-standard customer messaging platform used by 25,000+ leading businesses
  • Fin AI Agent resolves 50%+ of queries autonomously — the most advanced AI in the live chat space
  • Product tours guide customers through your store with interactive walkthroughs
  • Unified customer profiles combine PrestaShop data with full interaction history
  • Targeted in-app messaging enables proactive engagement based on user behavior
  • 300+ integrations connect Intercom to your entire business toolstack

Use Cases

  • SaaS + ecommerce hybrid stores — subscription products, digital services, and software that need both support and onboarding
  • High-growth stores — Intercom scales from startup to enterprise without platform migration
  • Stores wanting AI automation — Fin AI handles volume while human agents focus on complex, high-value interactions
  • Product-led growth businesses — use product tours to guide new users to their "aha moment"
  • Stores with complex onboarding — targeted messages and tours reduce customer confusion and support tickets
  • Enterprise ecommerce — SOC 2 certification, HIPAA eligibility, and enterprise security for regulated industries
  • Reference
    mprintercom
  • In stock
    999 Items
  • PrestaShop Compatibility
    PS 1.6 – 9.x
  • Pricing Model
    One-time Purchase
  • Module Type
    Front-office
  • GDPR Relevant
    Yes
  • Business Goal
    Customer Communication
  • External Account Needed
    Yes
  • Module Complexity
    Lightweight Widget
  • Customer Journey Stage
    Engage Shoppers
  • Works With Platform
    Chat & Messaging

v1.2.0 — 2026-01-11

  • ▸Added PrestaShop 9 Hummingbird theme compatibility
  • ▸Implemented async script loading for Intercom Messenger
  • ▸Added consent-aware display respecting GDPR cookie preferences
  • ▸Support for Intercom Fin AI agent configuration from back office

v1.1.0 — 2025-07-05

  • ▸Added PrestaShop 8 compatibility with Symfony controllers
  • ▸Implemented lazy loading of Intercom widget for improved performance
  • ▸Added customer group visibility for tiered support experiences
  • ▸Integrated product tours trigger on first-time visitor detection
  • ▸Pass customer attributes and order count to Intercom user profiles

v1.0.1 — 2024-12-08

  • ▸Fixed widget z-index conflicts with PrestaShop notification bar
  • ▸Improved mobile Messenger layout and help center access
  • ▸Resolved App ID validation for Intercom workspace migration

v1.0.0 — 2024-06-28

  • ▸Initial release with Intercom Messenger widget integration
  • ▸Configurable App ID and workspace settings from back office
  • ▸Mobile responsive Messenger with help center and custom bots
  • ▸Support for logged-in customer identity verification
0.0
★ ★ ★ ★ ★
0 reviews
5 ★
0
4 ★
0
3 ★
0
2 ★
0
1 ★
0

No reviews yet. Be the first to leave a review!

Write a Review

★ ★ ★ ★ ★
Rate specific aspects (optional)
Quality
★ ★ ★ ★ ★
Price / Quality
★ ★ ★ ★ ★
Stability
★ ★ ★ ★ ★
Compatibility
★ ★ ★ ★ ★
Support
★ ★ ★ ★ ★
30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

More From This Category

Back to top