Add a one-tap Telegram chat link to your PrestaShop store pages
PrestaShop Telegram chat button gives your store a direct messaging route for shoppers who want a quick answer before they buy. Instead of forcing visitors into a contact form, you can show a floating Telegram entry point that opens a conversation from the page they are viewing, helping your team handle product, delivery or compatibility questions while interest is still fresh.
The module builds a Telegram link from your username or bot name and can add a prefilled message with the current page URL. You control icon or bar style, call-to-action text, color, size, margin, position, tooltip, animation, delay, mobile visibility and page-placement rules from the Back Office, so the button appears only where it supports the buying journey.
Telegram handles the conversation after the click, while PrestaShop handles placement and styling. Normal setup does not require theme edits or an extra in-store chat tool on the storefront.
- Direct Telegram link. The widget creates a
https://t.me/link from the configured username or bot name, accepting values with or without an @ prefix. - Prefilled opening text. An optional starter line can mention what the shopper was viewing, giving your team a clearer first contact.
- Floating button controls. Back-office settings control position, icon or bar style, CTA text, color, size and margin for the storefront widget.
- Tooltip and animation settings. The widget can show a configurable tooltip and apply animation effects such as the default pulse behavior.
- Page and mobile controls. The button appears only when the module is enabled, the Telegram username is saved and the selected page and mobile settings allow it.
- Delayed reveal option. You can delay the Telegram button instead of showing it immediately when the page opens.
- Simple click-through button. The storefront shows a styled Telegram link, and Telegram handles the conversation after the customer clicks through.
Telegram chat button for PrestaShop pre-sales
Telegram Chat Integration adds a one-tap Telegram contact button to your PrestaShop storefront so shoppers can start a conversation with your team from the page they are viewing. Customers often abandon purchases because a small question about stock, delivery, sizing or compatibility is easier to ignore than to ask through a formal contact form. The module gives you a configurable Telegram button with optional pre-filled message, icon or call-to-action bar style, position, colour, size, spacing, tooltip, pulse animation, page-placement rules and mobile visibility controls.
Make pre-sales contact faster
Every extra step between a question and an answer reduces the chance that the customer will stay engaged. A Telegram button turns contact into one tap, which is especially useful for mobile shoppers who already use messaging apps. Faster conversations can protect sales that would otherwise be lost to hesitation or unanswered doubts.
Start conversations with clearer context
A pre-filled first message helps the shopper begin without writing everything from scratch. That saves time for the customer and gives your team a better starting point than a blank hello. Better context reduces back-and-forth, which matters when support time is limited and customers expect quick answers.
Place chat where it helps most
Not every page needs a chat button, and too many fixed elements can make a storefront feel crowded. The module lets you limit the button to chosen page types, control mobile visibility and tune the look so it fits the design. That control helps you offer a convenient contact channel without turning the interface into a distraction.
Current-page message context without extra chat software
The module handles the PrestaShop side of Telegram contact: button placement, styling, message setup, page-placement rules and mobile behavior. Telegram itself handles the conversation after the click, so you do not need to manage a separate in-store chat inbox. Configuration is done from Back Office with no coding, and the button can be styled as a compact icon or a wider call-to-action bar to suit desktop and mobile storefronts.
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Referencemprtelegramchatintegration
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In stock2147483647 Items
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PrestaShop CompatibilityPS 1.6 – 9.x
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Pricing ModelOne-time Purchase
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Module TypeFront-office
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GDPR RelevantYes
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Business GoalCustomer Communication
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External Account NeededYes
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Module ComplexityLightweight Widget
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Customer Journey StageEngage Shoppers
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Works With PlatformChat & Messaging
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Telegram Chat Integration adds a floating Telegram contact button to your PrestaShop storefront, so shoppers can ask questions from the page they are viewing. It helps you turn product, delivery, and order questions into direct Telegram conversations instead of sending customers through a contact form.
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1258
questions
9
categories
2014
building modules since
1.7–9
PrestaShop versions
v1.1.132026-05-27
- Addedcomplete FR/DE/ES/IT/PL translations
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Works Well With Telegram Chat Integration
Modules our team genuinely pairs with this one — and exactly why each belongs in the same setup.
Complement
A store using Telegram Chat Integration shows a floating Telegram entry point that opens a conversation from the current page, handling product, delivery or compatibility questions while interest is fresh. Telegram suits quick exchanges, but it is not built to capture the structured detail a return, quote or business enquiry requires before staff can respond.
Better Contact Form covers that with multiple storefront forms for support, returns, quote requests or business messages, custom fields and required validation, so shoppers provide complete information before a conversation begins. It is a separate, structured intake channel from Telegram.
With both, fast questions flow through Telegram while detailed or after-hours enquiries arrive as complete submissions. Shoppers choose the path that suits their need, and your team receives either a quick chat or a fully described request, covering two genuinely different contact behaviours rather than forcing everything into a messaging button.
Complement
Telegram Chat Integration gives shoppers a floating Telegram button instead of a contact form, opening a chat from the page they are viewing. Many of those chats repeat familiar questions, shipping, returns, compatibility or product use, which spends staff time on things self-serve content could answer first.
FAQ Manager covers that by structuring repeated questions into catalogue-connected content with categories, questions, translations and product assignments, helping customers decide faster before contacting support. It is a self-serve knowledge base, separate from the Telegram channel.
Running both, the FAQ resolves predictable questions immediately while Telegram stays open for the ones that need a person. Shoppers who prefer reading get an instant answer, those who want to message still can, and your team focuses Telegram conversations on real cases rather than repeating standard delivery or compatibility details.
Workflow
A store with Telegram Chat Integration uses a Telegram button for quick pre-sale questions opened from the current page. Those conversations carry no order context, though, and are hard to track once a customer needs documented, ongoing follow-up across replies.
Support Revolution covers that with an in-shop help desk where logged-in customers open tickets, guests can be enabled, and staff work with ticket history, customer identity and order-related context near the relevant data. It is a structured ticketing workflow, separate from a messaging button.
Together they form an escalation path: Telegram handles the fast question while anything needing history or order detail moves into ticketing. Your team answers casual queries where customers are comfortable and manages real service cases with proper records, so important issues are not lost in a Telegram thread that cannot be searched or handed over internally later.
Complement
With Telegram Chat Integration, a store offers a general Telegram contact point for any kind of question. Because it opens the Telegram app, a precise question about the exact product on screen can lose its product context once the conversation moves into the messenger.
Ask About Product covers that specifically, placing an Ask a question button near the product details that opens a popup form with name, email and message fields and keeps the product context inside the enquiry workflow. It is a focused, product-anchored tool rather than a general chat.
Running both, broad questions go through Telegram while product-specific doubts are captured in context on the page. Your team immediately sees which product an enquiry concerns, and shoppers get a clean way to ask about fit or details without leaving the product or losing the link to what they were viewing.
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