Smartsupp Chat Integration

Summary of what the module offers

Smartsupp Chat Integration connects a PrestaShop store to Smartsupp and adds control over audience, page scope, shopping context, mobile visibility, position and startup. Smartsupp remains the conversation and recording service, while the module decides how that service meets the store.

• Session insight: Smartsupp recordings reveal the route and hesitation behind a message or exit.
• Conversation context: product details, customer identity and recent orders reach the team with the chat.
• Audience routing: ordered rules select a Smartsupp connection by language, customer group, login status and page type.
• Storefront scope: page selection, mobile visibility and left or right placement keep chat in the right location.
• Measured startup: the service connection begins after the first interaction or a maximum waiting time.
• Reliable setup: direct account connection, a manual key route and installation checks keep the link working.

What context reaches the team with the conversation?

The viewed product reaches Smartsupp with its localized name, page address, current price and availability. The first response therefore starts with the item already on screen, without another exchange to establish which model, variant or offer the customer means.

For a signed-in customer, the module also sends the name, email address and recent order history with status, date and totals. A support agent sees whether the question concerns a first purchase, a repeat order or an existing delivery. The merchant controls this transfer with a dedicated customer-data setting.

The practical consequence is shorter diagnosis and more relevant help. Product questions begin with the right item, an after-sales conversation begins with the right order, and a recommendation reflects what the customer is actually viewing.

Where does chat appear without getting in the way?

You choose the whole store, product pages only, category pages only, or cart and checkout only. The window sits on the left or right, and a separate mobile switch removes it from smaller screens when that space belongs to price, quantity and the buying button.

The external Smartsupp connection waits for the visitor's first scroll, click or touch. A maximum waiting time starts it even when the page remains still. Whichever happens first runs the connection once, leaving the first view of the page free to settle before chat joins it.

Page scope, device, position and timing work together. The merchant places help at the decision point and keeps it away from screens where it adds clutter rather than an answer.