Add Smartsupp live chat with customer context to your PrestaShop store
Smartsupp chat widget integration for PrestaShop helps customers ask for help while they are browsing products, categories or checkout. The module connects your storefront to Smartsupp through the required Website Key, giving store owners and agencies a managed way to add live chat without pasting scripts into theme files.
The widget renders only when the module is enabled and the Website Key is saved, which prevents incomplete setup from loading broken chat code. When customer data passing is enabled, the module can send logged-in shopper email and full name to Smartsupp so your support team has clearer context during the conversation.
Back Office controls cover page targeting, mobile visibility and an optional loading delay. You can show chat across the store or limit it to product, category or checkout pages, keeping support available where it is most likely to protect a sale.
- Managed Smartsupp connection. The module loads the Smartsupp chat widget from the saved Website Key, so the store can offer live help without manual theme work.
- Required account key. Rendering is blocked until the module is enabled and a non-empty account key is configured.
- Shopper details option. When
PASS_USER_DATAis enabled and the buyer is logged in, the module passes email and full name to Smartsupp. - Delayed loading. A configured delay wraps the widget-loader script in a timeout, letting the chat script start after the chosen number of seconds.
- Mobile and page filters. The shared chat guard supports hiding on mobile and limiting output to all pages, product pages, category pages or checkout pages.
- Connection status guard. The module warns when the Website Key is missing or empty, preventing a silent chat-free storefront.
Smartsupp chat widget for PrestaShop customers
Smartsupp Chat Integration connects your PrestaShop storefront to the Smartsupp chat widget with a simple Website Key setup. Live chat can protect sales when visitors have last-minute questions, and Smartsupp also offers session video recordings, chatbots and multi-channel messaging on its paid tiers. This module adds the widget from PrestaShop, can pass logged-in customer name and email when enabled, and lets you decide where chat appears. It also includes Back Office checks so a missing Website Key does not silently leave the store without chat.
Answer questions while shoppers are still on the page
Customers often hesitate because one product, shipping or return detail is unclear. If they leave to ask by email, the sale may not come back because competitors are one click away. Adding Smartsupp chat gives them a faster route to help at the moment their buying intent is still active.
Connect the Smartsupp widget without theme edits
The module loads Smartsupp's hosted widget from a configured Website Key and optional delay, but it does not configure Smartsupp recording features inside PrestaShop. Smartsupp's session recordings can show which product photos, options or page sections caused hesitation, depending on the Smartsupp plan you use. The module keeps the storefront connection clean, so your team can use those insights to fix UX issues that cost sales.
Give agents customer context faster
Support time is wasted when agents must ask logged-in customers for basic details the store already knows. Repeating information frustrates customers and slows the path to a useful answer. When enabled, the module can pass the logged-in customer's name and email to Smartsupp, helping your team start the chat with better context.
Show chat only where it belongs
Chat can support product selection and checkout, but it can also distract visitors on pages where help is not needed. A widget that appears everywhere can feel intrusive and may compete with product content on mobile. Page rules, mobile controls and optional delay let you offer chat where it helps without overwhelming the storefront.
Website Key connection with page and delay controls
The module connects Smartsupp to PrestaShop without editing theme files. Setup is one main field, the Smartsupp Website Key, plus practical display controls for page targeting, mobile visibility and delayed loading. The module can keep pages faster by delaying chat load, and the integrity check warns when the key is missing or empty. It is responsive in use because you can decide whether and where the widget appears on mobile storefronts.
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Referencemprsmartsupp
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In stock2147483647 Items
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PrestaShop CompatibilityPS 1.6 – 9.x
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Pricing ModelOne-time Purchase
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Module TypeFront-office
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GDPR RelevantYes
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Business GoalCustomer Communication
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External Account NeededYes
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Module ComplexityLightweight Widget
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Customer Journey StageEngage Shoppers
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Works With PlatformChat & Messaging
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Smartsupp Chat Integration adds the official Smartsupp live chat widget to your PrestaShop storefront. Enter your Smartsupp Website Key once, then control where the chat appears, whether it shows on mobile, and whether logged-in customer details are passed to Smartsupp.
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1258
questions
9
categories
2014
building modules since
1.7–9
PrestaShop versions
v1.1.132026-05-27
- Addedcomplete FR/DE/ES/IT/PL translations
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Works Well With Smartsupp Chat Integration
Modules our team genuinely pairs with this one — and exactly why each belongs in the same setup.
Complement
Smartsupp Chat Integration adds the Smartsupp live chat widget to your storefront, letting shoppers ask for help while browsing products, categories or checkout, with setup kept in Back Office. Live chat is great for shoppers ready to talk in real time, but plenty prefer to leave a structured message instead.
Better Contact Form complements that as a separate channel, offering multiple storefront forms for support, returns, quotes or business messages with custom fields and required validation, so detailed enquiries arrive complete.
Used alongside each other, chat covers the immediate, conversational questions while the contact form covers the considered, detailed ones, and the form never replaces the chat channel. Together they give shoppers a choice of how to reach you, so an unanswered question is less likely to end as a silent exit whichever style the shopper prefers.
Complement
Smartsupp Chat Integration puts live chat on your storefront so shoppers can ask questions in the moment while browsing or at checkout. Live agents are valuable, but answering the same routine questions over chat all day is repetitive, and shoppers often want an instant answer without waiting for a reply.
FAQ Manager complements that as a separate self-service tool, turning recurring questions about shipping, returns and product use into structured, catalogue-connected content shoppers can read for themselves.
Used alongside each other, the FAQ handles the predictable questions instantly while chat stays free for the conversations that genuinely need a person, and it complements rather than replaces the chat channel. Shoppers who want to self-serve do, and your agents spend their chat time on the questions that actually benefit from a live response.
Workflow
Smartsupp Chat Integration gives shoppers real-time chat while they browse, which is excellent for quick questions but less suited to issues that need tracking over hours or days. Once a conversation requires follow-up, order context and a record, a live widget alone leaves gaps.
Support Revolution covers that as a separate tool, a help desk inside PrestaShop with ticket history, customer identity and order context, plus optional guest tickets, for cases that outlast a single chat.
Used alongside each other, chat handles the immediate questions while the help desk manages the cases that need a paper trail and ongoing handling, complementing rather than replacing the chat channel. Shoppers get fast answers when a quick reply will do and a properly tracked ticket when their issue is bigger, so nothing falls through the cracks between sessions.
Complement
Smartsupp Chat Integration offers live chat across the storefront, ready whenever a shopper wants to talk in real time. But chat depends on an agent being available, and a shopper studying one specific product may prefer to send a quick question tied to that item rather than open a conversation.
Ask About Product complements that as a separate tool, adding an Ask a question button near the product details that opens a popup form with name, email and message, keeping the product context inside the enquiry.
Used alongside each other, chat covers live conversation while Ask About Product covers asynchronous, product-specific questions, and it complements rather than replaces the chat channel. A shopper can get an instant answer when an agent is online or leave a contextual product question when they would rather not chat, so product-page doubts have more than one way to reach you.
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