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Smartsupp Chat Integration
Smartsupp Chat Integration
Smartsupp Chat Integration
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Smartsupp Chat Integration

Connect Smartsupp Live Chat to Your PrestaShop Store Instantly

€49.00
Tax included

Smartsupp Chat — Live Chat + Session Recordings for PrestaShop

Integrate Smartsupp into your PrestaShop store — the unique live chat platform that combines real-time customer support with video recordings of visitor behavior. Watch exactly how customers navigate your store, where they hesitate, and what makes them leave.

  • Session recordings — video playback of every visitor's journey through your store
  • Live chat — real-time conversations with canned responses and file sharing
  • Chatbot automation — automated flows for lead capture and FAQ resolution
  • Visitor insights — current page, location, device, and full browsing history
  • EU-based & GDPR compliant — Czech company with EU data processing, popular across Europe
  • 100,000+ active businesses — strong presence in Central and Eastern Europe
  • Customer identification — module passes PrestaShop customer data automatically
  • PrestaShop 1.7 – 9.x — fully compatible

Smartsupp is the only chat platform that lets you watch your customers shop. Session recordings reveal UX issues, conversion blockers, and opportunities that analytics numbers alone cannot show.

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What Is Smartsupp for PrestaShop?

Smartsupp is a customer communication platform with a unique differentiator: built-in session recordings. While every live chat tool shows you text conversations, Smartsupp shows you video recordings of how visitors actually interact with your store — every mouse movement, click, scroll, and page visit captured and playable from your dashboard.

Founded in the Czech Republic and used by over 100,000 businesses (with particular strength in Europe), Smartsupp combines live chat, chatbot automation, and session recordings into a single tool that gives you both communication and behavioral intelligence.

Session Recordings — See Through Your Customer's Eyes

Session recordings are Smartsupp's killer feature and the reason stores choose it over competitors:

  • Full visitor journey — watch a complete video of every page the visitor viewed, every button they clicked, every field they filled
  • Identify UX problems — see where visitors get confused, where they rage-click, and where they abandon
  • Checkout analysis — watch the exact moment customers leave during checkout and understand why
  • Linked to chat conversations — when a customer chats, you can watch their recording for full behavioral context
  • Heatmap data — aggregated click and scroll data across all recordings reveal patterns
  • Filtered playback — filter recordings by page, duration, events, or customer segment

This is like having a usability testing lab running 24/7, for free. Most stores that install Smartsupp discover conversion-blocking UX issues within the first week.

Live Chat & Chatbots

  • Real-time chat — instant messaging with typing indicators, file sharing, and emoji support
  • Chatbot builder — visual editor for automated conversation flows
  • Canned responses — shortcuts for common answers
  • Multichannel — manage chat, email, and Facebook Messenger from one inbox
  • Offline messages — contact form when agents are unavailable
  • Mobile apps — respond from iOS and Android

PrestaShop Integration

  • Configuration: Enter your Smartsupp Key from the Smartsupp dashboard
  • Customer identification: Module passes logged-in customer name and email via Smartsupp's JavaScript API
  • Session recording integration: Recordings start automatically — no additional configuration needed
  • Async loading: Widget and recording script load asynchronously
  • Hook system: Injected via displayFooter
  • Multistore: Different Smartsupp projects per shop

Technical Details

  • Compatibility: PrestaShop 1.7.0 through 9.x
  • PHP requirements: PHP 7.2+ (supports PHP 8.0 – 8.4)
  • GDPR: EU-based company (Czech Republic). GDPR compliant with consent mode, data processing agreements, and EU data storage.
  • Smartsupp pricing: Free (1 agent, limited recordings). Standard at $19.5/month. Pro at $48/month with unlimited recordings.
  • Performance: Async loading, recording script adds ~60KB gzipped but has negligible impact on page interactivity

Why is this module unique?

  • Only chat platform with built-in session recordings — see exactly how customers interact with your store
  • Recordings linked to chat conversations give agents complete behavioral context
  • EU-based company with GDPR-native compliance — ideal for European stores
  • Combined chat + analytics replaces the need for separate session recording tools like Hotjar
  • Automatic PrestaShop customer data passthrough for personalized support
  • Free tier includes both live chat and limited session recordings

Use Cases

  • Stores optimizing conversion rates — watch recordings to identify exactly where visitors drop off and why
  • European stores needing GDPR compliance — EU-based platform with native consent management
  • Stores wanting chat + analytics in one tool — replace Hotjar + live chat with a single Smartsupp installation
  • UX-focused teams — use recordings in design discussions instead of guessing what customers do
  • New stores launching — session recordings reveal UX problems within days, not months
  • Support teams needing context — watch what happened before a customer initiated chat for faster resolution
  • Reference
    mprsmartsupp
  • In stock
    999 Items
  • PrestaShop Compatibility
    PS 1.6 – 9.x
  • Pricing Model
    One-time Purchase
  • Module Type
    Front-office
  • GDPR Relevant
    Yes
  • Business Goal
    Customer Communication
  • External Account Needed
    Yes
  • Module Complexity
    Lightweight Widget
  • Customer Journey Stage
    Engage Shoppers
  • Works With Platform
    Chat & Messaging

v1.2.0 — 2026-01-13

  • ▸Added PrestaShop 9 Hummingbird theme compatibility
  • ▸Implemented async script loading for Smartsupp widget
  • ▸Added consent-aware display respecting GDPR cookie preferences
  • ▸Support for Smartsupp visitor recording consent toggle

v1.1.0 — 2025-06-15

  • ▸Added PrestaShop 8 compatibility with Symfony controllers
  • ▸Implemented lazy loading of Smartsupp widget for improved page speed
  • ▸Added customer group visibility for targeted chat experiences
  • ▸Integrated auto-messages triggered by cart value thresholds
  • ▸Pass customer browsing history to Smartsupp video recordings

v1.0.1 — 2024-11-10

  • ▸Fixed widget z-index conflicts with PrestaShop mega menu
  • ▸Improved mobile widget behavior during checkout flow
  • ▸Resolved API key validation issue with newer Smartsupp accounts

v1.0.0 — 2024-06-18

  • ▸Initial release with Smartsupp live chat and video recording integration
  • ▸Configurable API key from back office
  • ▸Mobile responsive chat widget with automatic visitor tracking
  • ▸Support for Smartsupp auto-messages configuration
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30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales

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