Issues & FAQ
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Issue Tracker
Price:
€49.00
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Product Issue Tracking & Status Management for PrestaShop
Issue Tracker adds a dedicated tab on your PrestaShop product pages to display known issues. Track issues with status (open, in progress, resolved) and keep customers informed — directly on the product page, where they look for answers.
- Issues tab — display known issues with status tracking on the product page
- Status management — mark issues as open, in progress, or resolved
- Priority sorting — organize issues by priority and severity
- Admin management — manage all issues easily from the back-office
Compatible with PrestaShop 1.7.6 through 9.x.
Transparent Product Communication
Customers appreciate transparency. When a product has a known issue being resolved, it is better to communicate it openly than to answer support requests one by one. Issue Tracker adds a structured tab on your product pages to display known issues with their current status — directly where the customer is making their buying decision.
Instead of hiding problems and dealing with frustrated customers after purchase, Issue Tracker lets you acknowledge issues, show their resolution status, and demonstrate that your team is actively working on fixes. The result: fewer support tickets, fewer returns, and customers who trust your brand because you are honest about your products.
Features
- Dedicated issues tab — adds a clean, professional tab on the product page showing all reported issues with their current status
- Status management — track each issue through its lifecycle: open, in progress, resolved. Customers see exactly where things stand.
- Admin dashboard — manage all issues across all products from a single back-office interface. Filter by status, product, severity, or date.
- Priority and severity levels — categorize issues so customers understand impact. A cosmetic flaw is different from a functional limitation.
- Resolution notes — when an issue is resolved, add a note explaining the fix. Customers who were tracking the issue see the resolution.
- Multilingual support — issue titles and descriptions support all your store languages
- FAQ integration — optionally display FAQ entries alongside issues, helping customers find answers before contacting support
Use Cases
- Software and digital products — document known bugs, compatibility issues, and planned fixes
- Physical products with known limitations — sizing inconsistencies, color variations between batches, compatibility restrictions
- Pre-order products — track development progress and communicate delays transparently
- Recalled or modified products — communicate changes and instructions to customers who already purchased
- Seasonal items — note availability windows, restocking dates, or version changes
Why use this module?
- Reduces support ticket volume by 30-50% for products with known issues — customers find answers before contacting you
- Builds trust through transparency — stores that acknowledge issues honestly earn more repeat customers
- Prevents negative reviews from customers who felt blindsided by a known problem
- Professional status tracking shows your team is responsive and actively resolving issues
- Works with any PrestaShop theme — the issues tab integrates naturally alongside existing product tabs
Related Resources
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Referencemprissuesrevolution
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PrestaShop CompatibilityPS 1.7 – 9.x
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Pricing ModelOne-time Purchase
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Module TypeFront & Back-office
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GDPR RelevantNo
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Business GoalBuild Trust & Social Proof
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External Account NeededNo
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Module ComplexityFeature-Rich Module
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Customer Journey StageRetain Customers
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Works With PlatformNo External Platform
What customers say about us
5.0
★
★
★
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(1 review)
Great work and support
Great work and support
5.0
★
★
★
★
★
(3 reviews)
Niesamowite doświadczenie i znajomość Prestashop. Każdy minimalny błąd analizowany i poprawiany. Bardzo dobry kontakt podczas realizacji zlecenia
Jest to najlepszy informatyk / programista jakiego znam. Gość jest geniuszem do wszystkich spraw związanych z prowadzeniem strony internetowej oraz sklepu internetowego. Usługi warte każdych pieniędzy, polecam!
Very professional service. The store staff has a customer-focused approach. They effectively helped us select the most optimal solution for our store, then efficiently guided us through the technical aspects of the implementation process. They also provide ongoing support in managing and promoting our website. We highly recommend them!
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No known issues
There are currently no open or resolved issues registered for this module.
30 days return right
Easy return - no questions asked
Plug & Play Modules
Install, set up and take profit
Dedicated Support First
Priority Help & Satisfaction Over Sales
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