How fast will I know if my store goes down?

Downtime triggers an instant alert. A P1 event — your storefront or checkout being down — is flagged immediately during business hours (Mon–Fri, 09:00–18:00 CET), so you find out the moment it happens rather than from a frustrated customer or a missed order.

What counts as P1

P1 is reserved for the things that directly cost you sales: your storefront not loading, or checkout failing so customers can't complete an order. These are the highest-priority signals on your dashboard precisely because every minute of an outage matters for a PrestaShop store.

How the alerting works

Monitoring Plan checks your storefront and checkout continuously. The moment a check fails, an alert is raised and the incident is recorded on your live dashboard with a timestamp. That gives you two things at once: an immediate heads-up, and a permanent record you can refer back to — useful for spotting patterns or confirming exactly when an issue started and ended.

An honest note

Monitoring Plan tells you fast — that's its core promise — but it's a monitoring and alerting plan, so the actual repair is quoted separately or handled by the monthly hours in Store Care Plan. We don't promise zero downtime; no honest provider can. What we do promise is that you won't be the last to know. The continuous checks plus immediate flagging during the business window mean problems surface as soon as the continuous checks flag them, not after a customer takes the time to complain — which is often the difference between a quick recovery and a lost afternoon of orders.